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Senior Special Program Coordinator-Elaine Marieb New Directions Adult Learning Success Center

Holyoke Community College
Holyoke, MA, MA

Job Details

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

The Elaine Marieb New Directions Adult Learner Success Center (hereby known as New Directions) bridges services and resources from campus and community to meet adults’ academic, career, and social support needs through a cohesive web that helps adult learners to meet their educational and career goals. Under the supervision of the Associate Director of Recruitment and Enrollment Management, and in close collaboration with academic and social support programs across the college, the Senior Programs Coordinator position is responsible for coordinating activities and providing academic advising to the adult learner community at Holyoke Community College. This person will develop workshops, conduct group sessions and ultimately work toward increasing rates of retention, persistence, and completion for adult learners. The successful candidate in this role views adult learners through an asset-based lens and serves to elevate adult learners’ sense of belonging and value to the overall campus community.

The Elaine Marieb New Directions Adult Learner Success Center is an equity-driven initiative that provides integrated support services to adult students. Our vision is to provide a welcoming community to meet adult learners where they are. We seek to create the necessary guidance and support essential to achieving academic success, a sense of belonging, and ultimately, career advancement through educational attainment.

Collaborates with the New Directions team (Academic Coordinator and Coordinator of Career Planning and Placement) and other key stakeholders, including Itsy Bitsy Childwatch, to develop and implement comprehensive adult learner services and supports.Collaborates with Community Outreach and Admissions Counselor to facilitate the recruitment, pre-admissions counseling, assessment, and educational planning of new students aged 24 and over, including parents, veterans, unemployed students, and other adult learners.Advises, supports, and assesses academic and career development needs of students. Serves as academic advisor and coach for students during their transition to aid in navigating the enrollment process, program/certificate choice, and course selection. Connects students with resources, such as financial aid, Veteran’s Services, child watch, career services, TRIO, El Centro, ALANA, SAMP, OSDDS, and Thrive.Maintains student advisee caseload to provide holistic advising, support continued matriculation, and connect students with support services to ensure academic success.Utilizes EAB Navigate, Banner, Degree Works and Online Services to identify, track, and report on students and to support them in meeting key enrollment and success milestones.Coordinate outreach campaigns, initiates academic plans, and follows up on academic progress reports for assigned students to ensure students in need of support receive timely assistance.Collaborates with the local Department of Employment and Training Centers interested in referring clients who are seeking growth and job skill development through credit-bearing education opportunities at the college.Completes unemployment paperwork for students, including creating academic plans, degree/certificate timelines, and cost estimations. Enters academic programs on Training Pro for approval for Section 30 and WIOA.Makes referrals to Coordinator of Career Planning and Placement for workshops on resumes/cover letters, interview preparation, professional etiquette and career and transfer guidance to facilitate the transition to college and return to the workforce for students.
  • Represents the Elaine Marieb New Directions Adult Learner Success Center at college-wide functions and in the community.
  • Participates in professional development activities, workshops, and conferences.
  • Performs other duties as assigned.

    • Master's degree with three years demonstrated experience in related work OR an equivalent combination of education, training and experience;
    • Three (3) years’ experience and/or training in education, counseling;
    • Experience with adult learners and female veteran's, strong knowledge of VA benefits;
    • Computer skills;
    • Excellent oral and written communication skills;
    • Team player; Independent worker and self-starter;
    • Ability to work effectively with a diverse faculty, staff and student body.
    EQUIVALENCY STATEMENT: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Applicants who do not meet the minimum qualifications and do not have an equivalency statement will not be considered for the position.

    • Experience with programs that support adults transitioning to college;

    • Experience with Veterans Certification;
    • Experience with advising and recruitment or admissions;
    • Bilingual (English/Spanish).
    Are you excited and interested in this role but don't meet every requirement? We encourage you to apply anyway. A LinkedIn Gender Insights study shows that women and people of color are less likely to apply to jobs unless they meet every qualification.

    Holyoke Community College is dedicated to Equity, Diversity, Inclusivity, and Belonging, so we genuinely encourage you to apply even if your experience doesn't align perfectly with every qualification in the job description.

    Full-time, MCCC Unit Professional position

    Salary Range: Grade 5; Salary Range: $59,224 - $66,252/year; Actual salary will be commensurate with education and experience in accordance with MCCC/MTA Collective Bargaining Agreement. Full State benefits.

    Hours: 37.5 hrs./week

    Funding Source: Grant

    - All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
    - Pre-Employment Background check, including Criminal History will be conducted for all positions.

    Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.


    Working at Holyoke Community College

    Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

    HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

    HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.


    Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.


    HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.


    HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

    Immediate career entry

    HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

    A vibrant community resource

    Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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