Job no: 531949
Department: Office of the Dean of Students
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Position SummaryFull-time position available on or after December 1, 2023 in Housing Residential Life.

Under the general supervision of the Director, Housing & Residential Life and the daily supervision of the Operations Lead, the ASA II provides information and resources regarding housing front desk operations. In this capacity, the position assists the Office Coordinator in the day-to-day processes associated with the front desk, office assistants and general desk and office support functions.

Job DutiesDuties include but are not limited to:

Provide front-desk support and answer questions for Office Assistant team.

Provide customer service to Housing and Residential Life visitors; assist and guide students, staff and faculty with Housing resources.

Support Office Coordinator with daily front office operations such as: email and phone correspondence, implementation of reception protocols and procedures, answer and direct incoming phone calls to appropriate personnel.

Support Office Coordinator with various Student Assistant team trainings and meetings.

Make recommendations and assist with implementing changes to front office procedures to meet student needs.

Provide back-up support as needed for the Administrative Support Coordinator, including scheduling meetings, coordination of Outlook calendar, and other special projects/research.

Place office work orders and ordering supplies and special equipment.

Assist in maintaining office equipment including copiers, printers, etc.

Support Office Coordinator with Placement and Roommate communication and follow up as needed.

Support Office Coordinator with application review, completion and follow up process.

Assist with move-in and move-out process, including early check-in, late check-out and petitions to cancel as needed.

Provide administrative staff support to functional areas of the Housing and Residential Life team.

Assist Office Coordinator with various finance related inquiries.

Complete enrollment verification process for residents for fall and spring semesters.

Implement department emergency response protocols when activated.

Participate in regular emergency response planning tabletop exercises.

Cross-train across functional areas within the unit to ensure business continuity in a crisis.

Serve as liaison back up to Office Coordinator with campus and community entities to ensure the residential community remains operational.

Assist with logistics to house and feed residents, up to and including relocation.

Supply logistic.

Campus and community agencies coordination.

Communication via email, phone, internet and website.

Work as part of the housing team to create a support network for residents.

As appropriate, serve as liaison with students and those supporting students on various items relating to resident health and well-being.

Other duties as assigned.

Minimum QualificationsEducation: Completion of a high school program or its equivalent.

Experience: Some experience in an office environment.

Preferred Qualifications

Previous experience in a CSU or higher education setting.

Previous experience working in a student services office within a university or educational setting.

Experience utilizing MS Office and other software (Word, Outlook, Access, Excel, PowerPoint, Concur, PeopleSoft, Adobe Suite, etc.).

Knowledge, Skills, Abilities

Experience to be proficient in performing most or all work assignments.

General working knowledge of applicable university infrastructure, policies, and procedures.

Thorough knowledge of office methods, procedures, and practices.

Ability to use standard office equipment. Typing and keyboard skills.

Fluency in using standard word processing and related computer software packages.

Ability to identify and solve standard problems and refer more complex problems to appropriate staff.

Thorough knowledge of English grammar, punctuation, and spelling.

Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies.

Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.

Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data.

Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills.

Demonstrated competence in effectively presenting standard information in writing.

Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.

Special ConditionsMay be required to work after hours or weekends in the event of an emergency and be available to return to campus as needed. Salary RangeAnticipated salary will be $3,338 – $3,672 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full Administrative Support Assistant II range: $3,338 - $4,097 per month)Compensation & BenefitsCommensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 7) Benefits Summary: CSU Employee Benefit Summary

How to ApplyTo be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.

Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.

Application DeadlineOctober 4, 2023

Criminal Background Clearance NoticeSatisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Additional InformationCampus & Area

California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

Clery Act Disclosure

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form.

CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE

Advertised: September 19, 2023 (9:00 AM) Pacific Daylight Time
Applications close: October 04, 2023 (11:55 PM) Pacific Daylight Time