Job Title: Specialist III, Student Services
Location: LSC-CyFair
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 39929
Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Advance Equity
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in eight areas: Professional Development; Mission & Pride; Supervisor/Department Chair Effectiveness; Confidence in Senior Leadership; Faculty & Staff Well-Being; Shared Governance; Faculty Experience; Diversity, Inclusion & Belonging.

Campus Marketing Statement

Lone Star College-CyFair

Lone Star College offers high-quality, low-cost academic transfer and career training education to 93,000+ students each semester. LSC has been named a 2021 Great Colleges to Work For® institution by the Chronicle of Higher Education and ranked 35th in Texas in the Forbes ‘America’s Best Employers By State’ list.LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.

Location address is 9191 Barker Cypress Road, Cypress, TX 77433.

Job Description PURPOSE AND SCOPE:

The Specialist III, Student Services is responsible for providing leadership and oversight over programs that support the daily operations of students and staff. Ensures excellent program service and staff development at several campus locations. This job exists because LSC strives to provide an opportunity for international students to advance their education and be part of a community greater than themselves.

ESSENTIAL JOB FUNCTIONS:

Provide new and prospective students with information about the ESOL program, assess student's placement test results, and place students in the appropriate programServe as the Designated School Official for the F-1 Program advising students with immigration petitions and applicationsCollect graduation data for campuses, analyze student records for graduation purposes, process graduation status for students, sustain database for graduation, and conduct necessary processes for the commencement ceremoniesAssist with coordinating Transfer Fairs and Transfer Center visits from in-state and out-of-state Universities advising transfer students and current students on course degree plan/program changes, and general questions; assist in coordinating "Find Out Fridays" each monthAnalyze student records and information to determine students' level of completion based on the various individual program plansProvide management and oversight of program for departmental and system-wide service and projects requiring analysis, review, implementation, maintenance, and developmentCreate visual concepts that help build the brand of the college and departmentMaintain and conduct correspondence with students, advisors, department chairs, deans, directors, key staff members, professors, and VP's of Instruction to properly evaluate student records for completion purposesProvide periodic training to the Advising staff to update them on ESOL program proceduresProvide a high level of advice to students in terms of explaining the degree/program types and options that LSC offers as well as disseminating information to students about all of the services that are available.Perform class visits to inform current students of registration dates and deadlines allowing them the opportunity to complete some steps early; attend all Job Connection events informing students about Transfer Fairs and Center eventsCreate and conduct workshops and trainings for students and staff members communicating with students and advisors on unsuccessful program completions and analyze additional strategies to promote future increase in the level of completion rateCreate, organize, and maintain appropriate records needed for LSC to stay in compliance with local, state, and national authorities regarding completion ratesCollaborate with area agencies, volunteer associations, schools, and other government organizations to address and meet program needsCommunicate with the Human Resources department in implementing new procedures for the tracking of hiring process for international studentsAnswer all inbound calls and trouble-shoot the student center to resolve student inquiries regarding the Admissions process, Advising, Registration, Business Office functions, as well as general inquiries; assist students with completing the admissions application and completing the new student checklist; vaccination requirement/waiver form, placement testing, new student orientation, etc.Assist with graduation ceremonies and coordinating all pre-graduation activities and eventsResponsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Demonstrated high-level communication and computer skillsMust have strong customer service skillsDemonstrated ability and commitment to work collaborativelyDemonstrated ability to manage and lead changeDemonstrated commitment to multicultural and multigenerational diversityDemonstrated commitment to the mission of the comprehensive community collegeDemonstrated commitment to quality service to students

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipmentInterface with internal and external contacts as needed to carry out the functions of the positionWork is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

High School Diploma or GED and at least 3 year of experience, or an equivalent combination of education and experience Salary

Hiring salary range is $33,540 - $38,571.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.