This position directs and manages the development, operation and evaluation of the Office of Student Financial Aid.
ESSENTIAL JOB FUNCTIONS
- Plans, coordinates and directs the student financial aid program according to federal, state and institutional regulations, rules and policies; manages and administers policy development and procedural matters related to the program and the financial aid office.
- Participates in certifying student eligibility for assistance based on federal regulations; manages the processing of student loans and coordinates verification of financial aid application data.
- Serves as liaison between students, families, faculty and community to ensure positive relations and accurate/current knowledge of financial assistance programs.
- Manages and maintains extensive record keeping systems for the development of reports for a variety of federal, state and institutional reporting requirements.
- Manages and performs all refund and repayment calculations for aid recipients who have withdrawn from school; sends repayment notifications to students who owe overpayments and assigns delinquent accounts for collection.
- Provides financial aid information and counseling to students and parents; writes and develops student financial aid consumer information brochures and pamphlets; assists in reviewing academic progress reports and prepares related notices to students; chairs a committee that reviews all financial aid appeals.
- Resolves discrepancies or procedural problems and responds to program administration and/or program delivery questions ensuring necessary follow-up occurs. Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of the principles and practices of student financial aid administration Knowledge of budget development and administration Knowledge of supervisory and coaching principles and practices Principles and practices of effective leadership, management and supervision Program management principles and practices Program development, implementation and evaluation Ability to assess objectives and operational requirements to develop and implement appropriate operational policies and procedures Ability to compile data and preparing reports Proficient in the use of computers and Microsoft Suite applications Ability to work under pressure, handling significant problems and tasks that arise simultaneously and/or unexpectedly
WORK ENVIRONMENT AND PHYSICAL FACTORS
- Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The worker sits most of the time.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading and visual inspection.
- The worker is not substantially exposed to adverse environmental conditions
EDUCATION, EXPERIENCE AND LICENSES
- Master’s degree is required or a combination of education and experience. Three years of progressively responsible experience in a college-level student financial aid environment or transferable skills is required. Records management experience is preferred.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Luna Community College management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Special Instructions to Applicant
A complete application must include: 1) Letter of interest/cover letter; 2) Resume; 3) Names, telephone numbers and email address of three (3) professional supervisory references in application; 4) copies of unofficial transcripts. For further information call (505) 454-2574 or contact Human Resources at firstname.lastname@example.org. LCC IS AN EQUAL OPPORTUNITY EMPLOYER