Job no: 531624
Department: Strat Plan,Enroll,Mgmt,Innovat
Work type: Staff
Location: Stanislaus - Turlock
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Position SummaryFinancial Aid Representative
Administrative Support Assistant II

Full-time position available on or after October 1, 2023 for Financial Aid.

Under the supervision of the Interim Director in the Financial Aid/Scholarship office, this position will perform varied administrative, clerical, and receptionist duties in support of day-to-day operations of the unit.

Job DutiesDuties include but are not limited to:

Communicates specific information to faculty, staff and students, parents, and the general public regarding Financial Aid and Scholarships procedures. Also, included are the student accounts, student loan programs, scholarships, all Title IV programs. Interprets and applied working knowledge of federal and state policies as well as institutional policies and procedures.

Using knowledge of student systems information such as PeopleSoft navigation, CampusLogic, SharePoint, Knowledge Lake and scholarship database, to inform student of current status.

Maintain student financial aid applications via PeopleSoft, CampusLogic and SharePoint to include recording the receipt of all application materials and documents.

Distribution of all documents pertaining to Financial Aid and Scholarships as well as providing students with brochures, loan applications and website information.

Works closely with financial aid advisors to resolve payout problems regarding individual student accounts.

Process student’s financial aid requests via email or in person. Explain to students the status of their awards and the fees that their awards pay.

Answer phone calls and route as appropriate or respond to general inquiry.

Review incoming documents to verify status of student applications for financial aid. If application is complete, combine all documents with file to pass on to advisor to review eligibility and award.

Update systems as needed.

Send out email communications using various systems.

Run reports as requested by the Director.

Serve as back up for Pro-Card and/or Staples accounts.

Pick up, sort and distribute mail.

Daily preparation of outgoing interoffice mail.

Maintain the updated forms/brochures at front desk and/or racks in the lobby.

Filing, scanning, and uploading of documents as required.

Coordinates the work of Student Assistants in order to assure phone and reception area have coverage.

Assists the Director and/or advisors with verification of financial aid to off-campus agencies.

Assists the Financial Aid Advisors with general verification of financial aid files.

Other duties as assigned.

Minimum QualificationsEducation: Completion of a high school program or its equivalent.

Experience: Some experience in an office environment.

Preferred Qualifications

Full-time equivalent of 2 years of administrative assistant experience that has provided the knowledge, skills, and abilities to perform the essential functions of a Financial Aid office.

Demonstrated experience with PeopleSoft financial aid module is highly desirable.

Ability to effectively handle a multi-line phone system.

Demonstrated ability to establish and maintain effective working relationships with a diverse populations such as students, parents, co-workers, and campus personnel in an educational environment.

Ability to quickly learn and apply complex Federal, State, and University regulations and policies.

Knowledge, Skills, Abilities

Experience to be proficient in performing most or all work assignments.

General working knowledge of applicable university infrastructure, policies, and procedures.

Thorough knowledge of office methods, procedures, and practices.

Ability to use standard office equipment. Typing and keyboard skills.

Fluency in using standard word processing and related computer software packages.

Ability to identify and solve standard problems and refer more complex problems to appropriate staff.

Thorough knowledge of English grammar, punctuation, and spelling.

Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies.

Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.

Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data.

Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills.

Demonstrated competence in effectively presenting standard information in writing.

Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.

Physical RequirementsThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Salary RangeAnticipated salary will be $3,338 – $3,500 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full Administrative Support Assistant II range: $3,338 - $4,913 per month)Compensation & BenefitsCommensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 7) Benefits Summary: CSU Employee Benefit Summary

How to ApplyTo be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.

Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.

Application DeadlineSeptember 28, 2023

Criminal Background Clearance NoticeSatisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Additional InformationCampus & Area

California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

Clery Act Disclosure

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form.

CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE

Advertised: September 14, 2023 (9:40 AM) Pacific Daylight Time
Applications close: September 28, 2023 (11:55 PM) Pacific Daylight Time