SPL Campus Success Coordinator 
Job Location44160 Scholar Plaza #100, Leesburg, Virginia
Tracking Code2070-306

Shenandoah University’s Office of Auxiliary Services is accepting applications for a Campus Success Coordinator. This is a full-time benefited position located on our SPL campus in Leesburg, Virginia. The purpose of this position is to collaborate with various departments from other campuses to create a sense of community within SPL while ensuring the needs of all campus constituents are met as closely or similarly to those of the main campus. The person in this position achieves these goals by working closely with the campus assistant manager, academic program contacts at SPL, the HPB & SPL Campus Manager, and the Assistant Dean of Accessibility and Support. The position reports to the HPB & SPL Campus Manager.

Responsibilities:

Lead and initiate the support needed for the SPL community through strong collaboration, teamwork, and problem-solving skills.

Provide event planning and support for programs that benefit academic success and student affairs. Events may include, but are not limited to, open houses, interview days, orientations, and other special program activities.

Provide attentive customer service, including but not limited to welcoming, greeting, and answering questions to constituents and guests.

Provide academic coaching to students, including but not limited to the development of study skills, organization, adjustment to graduate education, and test-taking strategies.

Manage the SPL testing/accommodations room. Train and oversee persons who are designated proctors. Proctor exams only on an as-needed basis.

Provide support to students as they prepare for the job market, including job search support, resume review, and interview preparation.

Prepare reports and analyze data as requested.

Follow and ensure the SPL operating procedures are adhered to in collaboration with the Campus Assistant Manager and the HPB & SPL Campus Manager.

Front-line customer service responsibilities include but are not limited to serving as the backup to the Campus Assistant Manager during breaks, vacation days, and any other times when the Campus Assistant Manager is away from the campus. Maintain and exhibit a professional, collaborative attitude and demeanor in all interactions with SU community constituents and visitors. The ability to collaborate with the SU community to support a shared vision is a must. Supports all SU constituents, as needed, daily and during special events.

Administrative Tasks:

Supporting the SPL community with various office duties as needed.

Initiate and perform general office and administrative duties including but not limited to answering phones, ordering supplies, creating requisitions, making copies, and other items as needed to run the administrative side of the campus efficiently, both physically and fiscally.

Required ExperienceQualifications:

• Associate’s degree required; Bachelor’s degree preferred.
• Must be able to collaborate effectively and work both as a team player and independently.
• Must have strong initiative, problem-solving, and conflict-resolution skills.
• Comfortable with Microsoft Office Suite, Apple, and PC products.
• Must have strong written and oral communication skills.
• Follow all FERPA laws and regulations regarding student information as outlined in our SU Staff Handbook, SPL SOP Manual, and other policy and procedural documents.
• Must be able to physically move furniture and set up for events as needed.

How to Apply:

The complete application will include a cover letter, resume, and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check will be required and a satisfactory driving record may be required as a condition of hire.

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical, or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.

Salary TypeNot Applicable