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Coordinator - Instructional Design & Faculty Support (Hybrid Opportunity)

Job Details

Job no: 520597
Work type: Staff Full Time
Location: UMass Amherst
Department: Provost's Office
Union: PSU
Categories: PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Coordinator of Instructional Design and Faculty Support supports faculty and staff to develop and deliver high-quality distance instruction through the effective and innovative use of technology. This position receives functional guidance from a Senior Coordinator and reports to the Manager of Instructional Design and Support.

Essential Functions

  • Guides, coaches, and trains faculty to understand the appropriate technological and pedagogical tools to facilitate on-line learning and interaction between students and faculty.
  • Provides support for on-line faculty and staff in their development of pedagogical approaches, instructional strategies, and technical skills. Provides technical support to design and produce high-quality credit and non-credit courses and other educational programs for a variety of disciplines for delivery through distance education media. Draws on knowledge of and integrates a range of technical resources and interactive information delivery systems into the design of on-line programs.
  • Develops, coordinates, and delivers training for faculty and staff in the effective instructional use of on-line Learning Management Systems (LMS) as well as a large range of established and emerging educational technologies. Trains and supervises project technical staff, helps desk staff and student employees in the use of the LMS and general distance learning protocol procedures.
  • Provides ongoing support to faculty, students, and registration office prior to, during, and after instruction periods. Ensures that courseware is of the highest standards at the start of instruction and designed following industry best practices. Collaborates with UMassOnline technical staff to implement, administer, and maintain the UMass Amherst LMS.
  • Participates in the development, implementation, and ongoing review and revision of policies, standards, documentation, and processes to ensure on-line courses meet standards of excellence and consistency.
  • Works as part of a team to provide planning, design and technical facilitation services for distance education activities. Assists and coordinates the daily operations of UMass Amherst’s growing on-line program. Builds and maintains productive and positive faculty and staff relationships campus-wide.

Other Functions

  • Performs related duties as assigned or required to meet Division and University goals and objectives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s Degree plus two (2) years’ experience in design and development of technology-based instructional content across a broad range of disciplines, integrating graphic, text and audio elements in multi-media learning materials.
  • Exceptional verbal and written communication skills. Ability to proofread, edit, and produce effective written materials and presentations.
  • Excellent interpersonal, organizational and public relations skills. Must possess a customer-service driven and team-oriented approach.
  • In-depth technical knowledge of online Learning Management systems used in higher education (e.g., Moodle, Blackboard, Canvas, Desire2Learn) or similar systems.
  • Comprehensive knowledge of instructional design theories and methodologies, cross-platform networks, creating and editing webpages and websites.
  • Demonstrated ability to communicate technical concepts to a non-technical audience, work independently and/or with multiple constituencies, speak or make presentations before groups, conduct effective training.
  • Must be a self-starter and be able to manage time and multiple projects simultaneously, set priorities, accomplish goals, and meet deadlines.
  • Strong skills in IT, visual presentation designing and developing clear instructional materials in written, graphic, audio, video, or multimedia form, with creativity and attention to detail.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s Degree in Education, Communications, Instructional Design, Educational Media, Educational Technology, or a related field, plus one (1) year experience in design and development of technology-based instructional content across a broad range of disciplines; integrating graphic, text and audio elements in multi-media learning materials.
  • Supervisory experience.
  • Experience working with instructors in a higher education environment.

Work Schedule

  • Monday - Friday, 8:30 a.m.-5:00 p.m., some nights and weekends required.
  • This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

Salary Information

Level 27

PSU Hiring Ranges

Special Instructions to Applicants

Along with the application, please submit a cover letter, resume, and contact information for three (3) professional references. The search will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Sep 11 2023 Eastern Daylight Time
Applications close:


The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.


Company info
Whitmore Administration Building

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