Instructional Computer Lab Assistant
MiraCosta College

For full details and to apply, go to https://jobs.miracosta.edu/postings/3820

Type of Assignment: Full Time
Assignment Category: Regular Position

Position Details:
Two regular, part-time positions, 18 hours per week, equivalent to 10 months per year, spread over 12 months, on the Oceanside and the San Elijo Campus. The work schedule for one position will typically be Monday through Thursday, 8:00 am - 12:30 pm, and for the other position Monday through Thursday from 12:30 pm - 5:00 pm. The hours and locations for both positions may change, depending on department and district needs.

The first-level interviews with the screening and interview committee will be conducted via Zoom. The second-level interviews may be in-person or via Zoom.

RESIDENCY REQUIREMENT:
MiraCosta College Board Policy 7800: Employee Residency requires all classified staff, administrators, and temporary/hourly short-term employees to maintain and permanently reside in a principal place of residence in the state of California that is within two-hundred (200) road miles from the employee's regularly assigned district worksite. The purpose of the policy is to promote efficiency and continuity throughout all campus administrative functions, provide students with high quality assistance and accessibility to all academic and campus services, ensure that students receive an engaging education, and respond to emerging student needs.

The District may consider an individual request to temporarily reside outside of the State of California or outside the 200-mile limit on a case-by-case basis, not to exceed twelve consecutive months.



Salary Range: 12
Compensation: $24.83 per hour, $19,369.87 per year (Class 12, step 1) based on the 2023-24 Classified Salary Schedule with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time..Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

Benefits:
Vacation, sick leave, and up to 18 paid holidays Retirement benefits Free and confidential employee assistance program Wellness Program Participation in the District’s Early Retirement Program Professional Development Opportunities Tuition fee reimbursement Childcare Facility (Oceanside Campus)

Position Term in Months: 10 months spread over 12

Application Procedure:
In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number:

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the “Screening and Interview Committee” specifically describing how your experience aligns with the Essential Duties, Other Duties, and Desirable Qualifications.

The screening and interview committee will review application materials for up to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) successful completion of a pre-placement physical exam at district expense; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; 4) fingerprint clearance; and 5) approval by the Board of Trustees.

Retired STRS members are not eligible for this position.



Basic Function:
Under general supervision, provide assistance to students, patrons and others on the use of computer equipment, software and peripherals in an instructional computer lab environment; perform minor troubleshooting of standard hardware and software problems; enforce computer lab policies; perform basic lab housekeeping duties; maintain records of lab use and activities; and perform related duties as assigned.



Distinguishing Characteristics:


Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Answer questions and serve as an onsite information resource in an instructional lab setting; provide support to a high volume of students, patrons and community members having widely varied levels of technical knowledge of computer hardware, peripherals such as printers, scanners and copiers, and software including Microsoft Office Suite, Adobe, Quick-Books, Google applications, cloud storage, web design and other software; familiarize students with functionalities and steps in the use of computers and software; assist students and others in adjusting settings and resolving minor software, hardware and connectivity problems; assist students in locating resources they may need for future use.

2. Demonstrate basic use and provide training to students on navigation techniques for Canvas, Blackboard, SURF, Moodle and other college/classroom technologies.

3. Assist students and others in setting up printing accounts; assist students in running print jobs and resolving printer and copier problems.

4. Monitor student activities in the lab to ensure conformance with established policies such as no eating or drinking at workstations; seek to resolve any disruptive behavior; refer unresolved problems to supervisor; may call campus Police in emergency situations.

5. Perform basic computer lab housekeeping duties; clean screens, keyboards, tables and printers; troubleshoot and resolve minor problems with lab workstations; refer more difficult software and hardware problems to Information Systems staff; refer facilities maintenance and repair problems to Facilities staff for resolution.



Other Duties:
1. Maintain records of activities and use of the lab.
2. Refer students to other areas of needed assistance such as reference, writing and tutoring assistance.
3. May assist in training and mentoring student workers.
4. Perform related duties as assigned.



Knowledge Of:
1. Methods and procedures in the uses and functionalities of computer hardware and software, including Microsoft Office Suite, Adobe Creative Suite, web services and other applications in common use.

2. Basic methods in the installation and configuration of computer hardware and peripherals such as scanners, printers and copiers.

3. Methods and procedures for diagnosing, troubleshooting and resolving standard computer hardware and software problems in a computer laboratory environment.

4. Standard software packages, including word processing, spreadsheet, presentation, graphics and database programs.

5. Basic instructional and tutorial techniques.

6. Safety policies and safe work practices applicable to the work.

7. Written and oral communication skills including correct English usage, grammar, spelling, punctuation and vocabulary.



Ability To:
1. Provide day-to-day technical support to students, patrons and community members in the use of computer hardware, peripherals and software in an instructional computer laboratory/library environment.

2. Learn and apply knowledge in the uses of specialized software and college classroom technologies as needed to demonstrate uses and methods to students and others.

3. Learn, interpret, apply and explain rules, regulations, policies and procedures and apply them in a variety of procedural situations.

4. Monitor activities in the instructional lab and enforce policies for proper use and behavior.

5. Perform minor troubleshooting and maintenance of computer hardware, software and peripherals.

6. Assist students in the use of available resources to complete course assignments.

7. Organize, create and maintain a variety of records and files.

8. Operate equipment such as copiers, scanners, printers and other instructional lab equipment.

9. Communicate effectively, both orally and in writing.

10. Understand and follow written and oral instructions.

11. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues.

12. Establish and maintain effective working relationships with all those encountered in the course of work.



Education & Experience:
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Graduation from high school or GED equivalent, supplemented by college coursework or work experience providing knowledge and skills required to provide technical support in an instructional computer laboratory setting.

NOTE: For work experience, one “year” is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.



Desirable Qualifications:
1. Previous experience in a Help Desk setting.

2. Previous experience working with computer systems and applications setting.

3. Demonstrated experience working collaboratively with the public in a higher education setting.



Licenses & Other Requirements:
A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program may be required for certain assignments.

Physical Effort:
The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate physical effort with frequent to constant standing and walking for extended periods; occasional light lifting, carrying, pulling and/or pushing of objects weighing up to 20 pounds; frequent bending, kneeling and stooping; ability to work at a computer for extended periods, including repetitive use of a computer keyboard, mouse or other control devices; ability to view
small-font words/symbols on a computer monitor for extended periods; ability to travel and/or drive to a variety of locations on and off campus as needed to conduct district business.



Emotional Effort:
Ability to develop and maintain effective working relationships involving interactions and communications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to concentrate on detailed tasks for extended periods of time and/or intermittently while attending to other responsibilities; ability to work effectively under pressure on multiple tasks concurrently while meeting established deadlines and changing priorities.



Working Conditions:
Primarily an instructional computer lab environment; subject to frequent interruption in person and by telephone; intermittent exposure to individuals acting in a disagreeable fashion; may work at any district location or authorized facility with occasional evenings and/or weekends on an as-needed basis. Occasional local travel may be requested.



Posting Number: S_23/24_019_P
Human Resources Contact Information: jobs@miracosta.edu or 760.795.6854
Job Close Date:
Open Until Filled: Yes
First Screening Date: Applications submitted by 11:59 PM on Sunday, October 8, 2023 will receive first consideration. Applications will continue to be accepted until the position is filled.

Diversity, Equity & Inclusion
MiraCosta College is committed to creating a racially just campus climate. Individuals and their diverse cultures and identities are welcomed, nurtured, and validated. MiraCosta College takes institutional responsibility for closing the equity gap for disproportionately impacted populations including Latinx and Chicanx communities, Black and African American communities, Native Hawaiian and Pacific Islander communities, Native American communities, lesbian, gay, bisexual, trans, queer/questioning, intersex, and asexual (LGBTQIA+) communities, veteran communities, former foster youth, adult students, and students from low socioeconomic statuses. MiraCosta will continue to serve all constituents with values rooted in equity, diversity, inclusion, and community.MiraCosta College’s Mission, Vision, Commitment, and Institutional Values & Goals – https://pa-hrsuite-production.s3.amazonaws.com/3050/docs/105281.pdf

About MiraCosta College
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at https://www.miracosta.edu/office-of-the-president/board-of-trustees/_docs/3400BP-Diversity-Equity-Inclusion.pdf







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