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Enrollment Coach - Digital Learning at UT

The University of Tennessee, Knoxville
Knoxville, TN

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Job Details


Enrollment Coach - Digital Learning at UT

Description: Digital Learning the University of Tennessee, Knoxville, is a newly created unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning at UT, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaboration problem-solving. 

Enrollment Coaches (EC’s) support prospective students seeking online program options at UTK. As a student’s first point of contact in their journey to become a fully-online student, the EC provides a high-level of customer service and acts as a concierge to students, from their initial expressed interest to the beginning of classes. Enrollment Coaches build and foster relationships with learners, providing support throughout the enrollment process.


Job Duties:

Enrollment Coaching

  • Serve as first point of contact and provide personalized front-line support for students interested in seeking a fully-online program from UTK
  • Conduct outreach with prospective students to gauge eligibility and interest for Vols Online programs, build and manage active pipeline of leads, communicate with prospective students via call campaigns, emails and other forms of communication and utilize database tools to track interactions and the progress of all assigned leads.
  • Maintain contact with assigned prospective students from first inquiry through the start of classes, engaging in relevant discussion and conversation at each stage of a student’s progression through the admissions process.
  • Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
  • Use resources and critical thinking skills to problem solve, quickly make decisions, and provide the best, most accurate information and direction to prospective students, at the right time and through the contact method they prefer.

Recruitment and Retention Services

  • Cultivate relationships within the UTK community to ensure that recruitment program goals and objectives are accomplished
  • Partner with UT academic units and services to work through challenges and solve unique roadblocks
  • Assist in the development, editing and distribution of recruitment materials including student communications, programmatic advisement resources, guides, etc.
  • Participate in recruitment activities including attending information sessions, webinars, and other events as requested
  • Engage with student success and academic advising staff to ensure smooth student hand-off at beginning of classes; partner with OneStop to ensure students understand their unique financial aid and packaging status.

Required Education and Experience:

  • Bachelor’s degree
  • At least one year of experience, which may be attributed to a combination of related paid employment, related student employment, relevant internships, and, in some cases, relevant experiential learning with appropriate documentation.

Preferred Experience:

  • Master’s degree
  • At least 2+ years of related experience

For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. Screening of applicants will begin immediately and continue until the position has been filled.

Job: Student Services Support
Primary Location: US-Tennessee-knoxville
Organization: Edplus
Schedule: Full-time
Job Posting: Sep 6, 2023, 8:28:44 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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