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Technology Support Staff l

Shenandoah University
1460 University Drive, Winchester, Virginia

Job Details

Technology Support Staff l 
Job Location1460 University Drive, Winchester, Virginia
Tracking Code2061-306

Shenandoah University’s Office of Institutional Computing is accepting applications for a Technology Support Staff l. This is a full-time benefited position located on our main campus in Winchester, Virginia.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

1. Go above and beyond to serve others and be a positive influence
2. Work in a Help Desk team environment
3. Develop and oversee the student IT workforce. This includes developing training programs and workshops for students
4. Position hours are Monday – Friday, 9 am – 6 pm

Technology is always changing and job assignments may change, so be prepared to work on additional responsibilities as assigned by the supervisor

Required Skills
  • General computer knowledge and skills. Mac and iOS experience is a plus. Training will be provided!
  • Work with other team members in the Help Desk area.
  • Work effectively with a broad range of customers who have varied levels of familiarity with technology.
  • Solve software and hardware-related problems.
  • Work in a fast-paced environment that can change quickly.
  • Ability to create training systems and effectively train the student workforce.
  • Being reliable and on time, having good interpersonal skills, work ethic, body language, effort, energy, attitude, passion, being coachable, doing extra, and being prepared. Leading by example.

Required Experience
  • College degree preferred.
  • Previous experience in customer service-related roles.

Salary TypeNot Applicable


We are Shenandoah

Some places radiate special qualities — Shenandoah is one. At Shenandoah lives are illuminated by a love of learning, collaboration, service and a deep, shared history. Its name and location evoke images of legends, natural beauty, exploration, and timelessness. Shenandoah University embraces and reflects its storied valley home, educating students as radiant and warm as mythical lights inspiring Shenandoah’s meaning: “the sons and daughters of the stars.”

This green, fertile, and enchanting land has attracted people for thousands of years, inspiring stories, songs, and lives marked by joy, scholarship, accomplishment, and delight. That legacy remains vibrant to this day, as the leader of the future call upon the rich echoes of the past for inspiration.

We are all part of this timeless story. We are Shenandoah.


Mission & Vision Statements

Shenandoah University educates and inspires individuals to be critical, reflective thinkers; lifelong learners; and ethical, compassionate citizens who are committed to making responsible contributions within a community, a nation and the world.

Shenandoah University will be nationally recognized for forward thinking programs that produce competitive and purposeful graduates.


Shenandoah's History

Dayton, Virginia was Shenandoah’s home for 85 years. In 1875, the university was founded there as Shenandoah High School. Over the next 85 years, the institution changed names six times but always kept “Shenandoah” as part of its name. In 1946, the school nearly closed due to financial concerns. Rather than closing the school, university president Dr. Forrest S. Racey oversaw the move to Winchester. The last classes in Dayton began in the fall of 1959 with an enrollment of 159 students. Shenandoah opened its doors in Winchester in September 1960.


In Winchester, the school began to thrive and, in 1991, became Shenandoah University. 


The Shenandoah of Today


The university now spans 5 locations: 

Shenandoah offers over 150 academic programs for undergraduate and graduate students across seven schools:

Join a university community that brings high energy to learning and activities on and off campus. With 21 men’s and women’s athletics teams and more than 90 clubs and organizations, jump into life on a vibrant campus. Countless international programs expose our students, staff, and faculty to the world and teach them to become global citizens.



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