The Student Services Assistant provides and coordinates administrative, clerical and student support to the areas of Admissions & Advising, Financial Aid, and Registration. The Student Services Assistant utilizes college data and best practices in customer service operations that are designed to enhance guest relations for the purpose of affecting the enrollment behaviors of prospective & current students. The Student Services Assistant plans and organizes customer service functions to ensure front desk operations are properly created, when needed, and implemented.
Essential Job FunctionsProvides clerical/office support for Admissions & Advising, Financial Aid, and Registration divisions by ensuring front desk operations, appointments and events are properly planned and assigned to staff as necessary. Ensure successful operation of the Admissions & Advising division by scheduling and maintaining the Advising appointments. Contributes to the achievement of enrollment and recruitment goals and objectives by representing Monroe County Community College by responding to written, phone, email, and in-person inquiries, greeting visiting students and parents in a timely mannerServes as the primary student communications coordinator for the office. Prepares correspondences, manages mailings, makes outreach phone calls and responds to emails with a high degree of knowledge and confidentiality. Responds to inquiries and provides services to students, faculty, staff, and the public in person, by mail, by email, by telephone and via text messaging. Assist students with navigating technology used by the college and performs individual review of application, financial aid, and registration documents when necessary. Helps to assure the effective operations of the Admissions & Advising, Financial Aid & Registration divisions by maintaining detailed attention to the student database, processing computer reports as required, maintaining updates required by computer reports, and updating and making required corrections to the student database file. Ensures quality service to applied, prospective, and current students by providing administrative support such as document imaging and data entry and maintaining the security and confidentiality of records. Provides evening clerical support for the Admissions, Financial Aid, and Registration divisions as needed and serves as back-up to other staff members in the office during periods of absence. Facilitates a work environment that encourages knowledge of, respect for, and the development of skills to engage with those of other cultures or backgrounds. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of Enrollment Management. Assists in meeting enrollment, recruitment, and student service objectives of the College by performing other duties as assigned.
RequirementsAssociate’s degree in business, business management, or related fieldThree or more years of experience as an administrative assistant or equivalentPrior basic functional knowledge of Admissions, Financial Aid, & Registration preferred
KNOWLEDGE:Knowledge of MCCC’s vision, mission, and values and a commitment to further its educational goals and strategic plans.Excellent knowledge of library terminology, practices, and services.Excellent knowledge of library collection classification and cataloging techniques.
SKILLS: Skill in maintaining and updating records and related systems by displaying strong attention to detail, dedication to customer service, and a team approach to work.Skill and proficiency in the use of office equipment and technology, computers and related software, such as word processing, databases and spreadsheets, and the ability to master new technologies quickly.Skill in diplomacy, tact and emotional intelligence required to develop positive relations. Skill in responding to public inquiries and internal requests with a high degree of professionalism.Skill in developing, implementing, and maintaining procedures to enhance efficiency in department operations and coordinate activities across departments.
ABILITIES: Ability to acquire knowledge of the principles and practices of a community college and skill in providing administrative support to such activities.Ability to analyze current procedures, develop and integrate new work flow processes for greatest efficiency.Ability to work flexibly and independently, set priorities, work simultaneously on numerous tasks, use good judgement and initiative, and meet/exceed deadlines. Ability to work with minimal direction and comfortable with making decisions. Ability to understand instructions and follow detailed procedures consistently.Ability to work professionally with the public and serve as a representative of the College with discretion.Ability to effectively and professionally communicate and present ideas and concepts orally and in writing. Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.Ability to work both independently and cooperatively in a team environment with faculty, administration, and support staff.Ability to prioritize multiple tasks, work in a fast-paced environment with numerous interruptions, and meet deadlines.Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities.Ability to perform extensive research, compile complex data and prepare accurate records and reports.Ability to set up and maintain complex and confidential files, databases, records and schedules.Ability to establish credibility with broad and diverse constituencies within the college based upon integrity, critical thinking, outstanding operational performance, a customer service orientation and excellent interpersonal relations.Ability to identify and secure highly confidential information.Ability to be well organized and have a strong attention to detail.
While performing the duties of this job, the employee is required to handle and manipulate paper, booklets, card stock, and tape. The employee is regularly required to communicate with others in person, via email, and on the telephone. The employee is frequently required to view and produce written and computerized documents. he employee must frequently lift and/or move items of light to moderate weight.
While performing the duties of this job, the employee regularly works in an office setting. The noise level in the work environment is usually busy and can be loud at times. The environment can be fast paced with numerous interruptions.