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Assistant Director of Operations - Student Housing

Sewanee: The University of the South
Sewanee, Tennessee
$48,000 to $55,000

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Administrative Jobs
Student Affairs, Residence Life
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Overview


 This position is a 12-month full-time live-on position with a university-provided housing and meal plan.


Primary Function:

The Assistant Director of Housing Operations manages and collaborates in departmental operations and hall management responsibilities within the Residential Life Department. This position is a full-time live-on position. 

The Assistant Director of Housing Operations reports to the Director of Residential Life.

Career Band: 2C



Position Description


Typical Duties & Responsibilities:

Supervision and Training

  • Supervises one full-time Area Coordinator, five proctors, and other student workers as needed

  • Evaluate, support, and develop staff members regularly

  • Develops and conducts training as needed per departmental needs

  • Holds one on one and staff meetings with supervisees

  • Collaborate with Residential Life and the Division of Student Life to create and maintain a professional development model for staff members within the Office of Residential Life.

  • Assist professional staff in building inclusive and caring relationships with student staff and students within their residential community.

Occupancy Management

  • Manage the housing application, assignment, and selection process for all students for each term.

  • Oversee and manage processes and procedures for early arrivals/late stay students and groups.

  • Manages and develops the student room change process and procedures

  • Works with office staff to ensure student billing is set up and completed

  • Manges housing operations with billing and term set up within Banner

  • Manges the Off-Campus housing exemption process and decisions

Transition Operations

  • Lead and coordinate University-wide logistics for early arrivals, move-in, move-out, and transition housing during breaks and between terms in collaboration with the Director of Residential Life.

  • Oversee all housing policies and processes for room condition reports, occupancy checks, and health and safety checks.

Facility Management

  •  Develop a strong working relationship with Facilities staff and communicate issues or concerns.

  • Communicate regularly with Residential Life staff about the needs and issues of buildings.

  • Assist in student housing project planning for improvements with furniture replacement.


  • Serves as the department’s power user over The Housing Director occupancy management software and their integration with Banner, and other software

  • Collaborates with Campus IT over the operation and functionality of all technology within university-owned on-campus housing buildings

  • Oversee and update departmental website content

  • Overseeing departmental Engage software pages, and accounts

  • Manage dashboard for Residential Life for Argos Software

  • Provides continual training for current and future students through the creation of videos, tutorials, marketing, and communication with current and prospective students. 

Hall Management

  • Supervise and manage an assigned building area on the campus of 150 students.

  • Supervising a staff of five student proctors

  • Facilitate staff meetings and bi-weekly one on one meetings within assigned areas.

  • Evaluate the performance of student staff during the fall and spring semesters.

  • Participate in the departmental selection, training, and development processes for student staff.

  • Support and recognize the group and individual achievements of staff members

  • Develop and maintain staff awareness of campus/community issues through training, programming, individual contacts, and role modeling.

  • Conduct occupancy and health and safety checks within assigned buildings

  • Oversee and attend hall and staff programming within the assigned area

  • Accurately track community development efforts

Crisis Management and Community Standards

  • Serve as a member of the Care Team to assist students working through academic and personal difficulties. 

  • Participates in 24-hour level 1 emergency response rotation. Responds to emergency calls by assessing the situation and following divisional protocols and procedures.

  • Manage community caseload for assigned residence halls and higher-level appeal cases for supervisees. 

Diversity and Multiculturalism

  • Create and lead an open, welcoming, inclusive, and socially just residence life program.

  • Embrace the opportunity to actively develop knowledge, awareness, and skills in self, staff, and residents.

  • Serve as a role model in the area of multicultural competency and grow in understanding of social justice advocacy.

  • Promotes a housing community that fosters diversity, equity, social justice, and inclusive practices


  • Perform a variety of administrative duties including, but not limited to, reports, occupancy management, purchasing, responding to written and oral communications, conducting and attending meetings as required, programming follow-up, and budgets.

  •  Demonstrate ethical and fiscal decision-making as it relates to departmental resources.

  • Initiate change, develop, and implement new ideas and concepts as appropriate.

  • Run assessment parameters for tracking data for short and long-term reporting.

  • Facilitate annual review and updating of the housing contract.

  • Assist in departmental budget planning. 

  • Represent the department by serving on campus-wide committees.

**This job description is not all-encompassing, and other duties may be assigned per the department, division, and university needs** 


Working at Sewanee: The University of the South

Known familiarly as “Sewanee” by its students, faculty, staff and friends, The University of the South offers an unmatched educational experience. The university remains purposefully small and dedicated to building a sense of community. All classes are taught by professors, not graduate teaching assistants, and close faculty-student interaction ensures that each student enjoys a rich and personal educational experience. It is not unusual for students and faculty members to work shoulder to shoulder on research projects and journal articles, to meet for coffee at a local eatery, or to serve together as members of the university orchestra, volunteer fire department, and other civic groups.

The result of such individualized education is clear in the academic success of Sewanee students and alumni. The university has had 26 Rhodes Scholars—a number that puts Sewanee in the top four nationally among American liberal arts colleges—as well as 27 NCAA Postgraduate Fellows, 43 Watson Fellows, and dozens of Fulbright Scholars, and has an acceptance rate to graduate and professional schools that far outpaces its peers. The School of Theology has added to its alumni ranks countless bishops, including three of the last four presiding bishops of the Episcopal Church.

Sewanee offers 36 majors, 32 minors, and 15 special programs, along with pre-medicine, pre-nursing, pre-law, and pre-business. More than 40 percent of students participate in study-abroad programs, and a comprehensive endowed program that provides financial support for summer internships has greatly strengthened career development for undergraduates. See more about Sewanee in the "Sewanee Snapshot" here.

In an era of specialization, Sewanee upholds the broad-based ideals of liberal education as a surer means to success. At the University of the South, the adherence to outstanding liberal arts education and enduring traditions of honor, community, and respect have transformed many generations of students, and have earned the abiding loyalty and support of alumni who are enjoying lives of integrity, leadership, and service.

The University is located atop the Cumberland Plateau between Nashville and Chattanooga, Tennessee. Sewanee’s physical environment, which includes the 13,000–acre Domain (as the campus and surrounding area is known), provides a remarkable academic and recreational resource, and an unparalleled place in which to study and reflect. It invites students to engage in both a multitude of outdoor activities and careful study of the natural environment.

As the University celebrated the 150th anniversary of its founding in 2007–2008, it looked back on a rich history and forward to new opportunities for the next generations. “The essence of Sewanee is consistent from generation to generation,” said Vice Chancellor emeritus Joel Cunningham. “We are a university dedicated to liberal education, to time-honored traditions, and to our commitment to serve our students and this nation. We have been successful in advancing our mission, and I believe we have the resources and the will to ensure that Sewanee’s best years are still to come.”

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