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Financial Assistance Advisor and Analyst

Oakton College
Des Plaines, IL

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Job Details

Category:: Staff
Department:: Student Financial Assistance
Locations:: Des Plaines, IL
Posted:: Aug 17, 2023
Closes:: Open Until Filled
Type:: Full Time Staff
Position ID:: 166307

About Oakton College :

For 50 years, Oakton College has been the setting where thousands begin or continue their college or career studies. Educating people of all ages, from all walks of life and from more than 40 nations, Oakton focuses on improving the quality of life for everyone who enters its doors.

We offer:

Continuing education

Great benefits

Paid winter break

FRIDAYS OFF during the summer

Hybrid Work Schedules

Job Description:

Basic Function and Responsibility:

Determine financial aid eligibility including general eligibility, verification, awarding, and disbursement in accordance with federal, state, and institutional regulations and guidelines. This position advises prospective students, current students, family members, and community members and analyzes data and documents to supply financial resources that support student success. Actions and decisions must be performed with a high level of integrity, compliance with law, and protection of student data.

Characteristic Duties and Responsibilities:

  • Inform students and others on the federal, state, and institutional financial aid and scholarship processes, educational costs, and funding options including veterans' benefits. Counsel families with complex, extenuating, or unusual circumstances. Advise on eligibility requirements, special circumstances, timelines, academic requirements, and rules for financial aid programs with professionalism and compassion. Create a welcoming environment for families from diverse backgrounds. As needed, deescalate financial concerns and anxiety to support enrollment and student success.
  • Evaluate financial aid applications for accuracy and eligibility including financial needs analysis. Make independent decisions that align with regulations and guidance to ensure applications meet general eligibility, academic progress, residency, and verification rules. Employ professional judgment when making decisions regarding special circumstance and dependency override appeals. Interpret foreign income taxes and determine equivalencies in U.S. dollars. Ensure all conflicting data is identified, resolved, and documented. Identify, inform and support students and families who have not complied with IRS tax filing requirements or Homeland Security status requirements.
  • Determine financial aid awards and make adjustments in alignment with federal, state, and institutional regulations. Update cost of attendance. Resolve awarding errors and rejections. Monitor and resolve issues of overpayments, defaults, unusual enrollment and Pell and MAP grant limitations. Ensure applicants are evaluated objectively and consistently. Manage weekly processes to ensure accurate and timely awarding of financial aid funds by established deadlines.
  • For students using veteran benefits, confirm, report, and monitor progress and enrollment, and ensure courses are necessary for Oakton degree program. Calculate educational costs based on state or federal veteran program rules. Monitor enrollment within established reporting deadlines and submit updates. Collaborate with academic advising on courses eligible for payment. Prepare college financing plan documents. Partner with the Bursar on application of payment and return of overpayments.
  • Inform and communicate decisions to students. Offer in-person and virtual appointments. Respond to telephone calls. Maintain a student caseload and regularly provide updates that support financial and enrollment decisions. Utilize various forms of communication methods including electronic methods such as texting and email. Maintain accurate communication records in the student information system. Support general office email communication by regularly responding to emails sent to the departmental email address.
  • Perform Title IV Return of Funds calculations for students who withdraw. Examine student course schedules for the percentage of aid earned. Determine post withdrawal disbursements. Advise students on reductions in financial aid. Return funds in accordance with the order and timeframe dictated by the federal government.
  • Prepare student data for transmission to various federal or state agencies, and access various databases to report and/or review student information including but not limited to FAA Access to CPS online, Common Origination and Disbursement (COD), National Student Loan Database System (NSLDS), VA Once, and ISAC Gift Assistance Program (GAP).
  • Determine compliance with and advise students on the academic progress requirements for the financial aid programs. Direct students who do not meet requirements to academic advising for assistance with educational planning for appeals. Review and interpret student coursework in relation to academic program requirements and federal regulations. Review student academic appeals and recommend approval of financial aid for students who have mitigating circumstances and arrangements for academic success.
  • Serve as a liaison to special support programs such as TRIO Student Support Services, the Emory Williams Academy, STEM scholars, and Athletics in order to coordinate support and services for students. Collaborate and inform Academic Affairs and the Oakton Educational Foundation on scholarships and grants to comply with unique federal, state and institutional requirements.
  • As directed, determine student loan eligibility for federal direct loans and private alternative loans. Certify amounts based on eligibility requirements and aggregate loan limits. Ensure student loan entrance and exit counseling requirements, and debt management communications are conducted. Reassess loan eligibility prior to disbursing loan funds. Monitor eligibility and notify changes in enrollment status to appropriate agencies.
  • As directed, determine and monitor eligibility for Federal Work Study.
  • Conduct financial aid informational activities and presentations at on and off campus programs. This may include special admission events, high school programs, and new student/parent orientation. As directed, create content that supports students and families seeking financial support to attend Oakton.
  • Participate in college meetings, financial aid workshops, webinars and conferences to develop and remain current with state, regional and federal financial aid regulations and best practices. Utilize online resources (NASFAA, ISAC, and federal knowledge center) to remain current on financial aid trends and industry standards. Provide peer training and assist with training new employees. Participate in departmental policy decisions related to implementation of federal, state and institutional regulations, policies and procedures.
  • As directed, assist other financial aid office staff in various tasks, such as overflow assistance including the administration of the foundation scholarship program. Assist in audits, program review, assessment activities, and reconciliation. As directed, provide financial assistance services in the Enrollment Center.
  • Participate in Enrollment Center cross training activities. Develop a sufficient level of knowledge in at least one other student affairs functional area in order to provide more integrated and comprehensive information to students, staff, and community. Provide excellent customer service.
  • Participation on college committees as directed including search committees, foundation scholarship, and OPAL. Serve on the administrative withdrawal committee and financial aid academic progress appeal review as assigned.
  • Maintain the highest level of ethical behavior and refrain from conflicts of interest or the perception thereof. Protect the privacy of financial aid applicants and data in accordance with all state and federal status and regulations including FERPA and the Higher Education Act.
  • Facilitate a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
  • Perform other job-related duties as assigned.


Qualifications and Working Conditions:

  • Bachelor's degree required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is required.
  • Two years of experience in financial aid operations is required.
  • Functional experience with an integrated Student Information Systems required; expertise with Banner preferred
  • Intermediate knowledge of Microsoft products. Written and computer skills necessary to prepare required reports, analysis, and documentation of outcomes.
  • A high level of interpersonal and communication skills are required. Incumbent must be able to give and receive advice and opinions and interact with individuals in situations requiring sensitivity and tact.
  • Strong organizational skills and flexibility to adjust to changing priorities.
  • Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large.

Physical Demands:

Light lifting up to 10 lbs. and light carrying up to 10 lbs. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending and stooping. Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and is sedentary in nature. Little or no exposure to adverse working conditions.

Additional Information:

Supervision Received:

Functional Supervision is received from the Manager of Student Financial Assistance and Senior Manager of Student Financial Assistance.

Administrative Supervision is received from the Dean of Enrollment Management.

Supervision Exercised:

Functional supervision may be exercised over student employees.

HOURS: Monday - Friday 8:15 am - 5:00 pm

SALARY: $54,181

Based on the needs of the college and with Administrator approval, some positions at the college may have remote or hybrid schedule options available after 30 working days.

Application Instructions:

For further details, visit our website at and select the Employment link to view Employment Opportunities.

Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application.

Oakton College is an equal opportunity, affirmative action institution, committed to employing competent, qualified individuals. Oakton College does not discriminate on the basis of race, color, creed, religion, national origin, disability, age, marital status, military status, socioeconomic status, sex or gender, gender identity, or sexual orientation in admission to and participation in its educational programs, college activities and services, or in its employment practices.

Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required.

Oakton is accessible by public transportation



Working at Oakton

Inspiring and supporting the growth and education of students is a lifelong commitment. Oakton’s commitment to its students starts with a dedicated team of skilled and passionate professionals like you. A team of diverse backgrounds and viewpoints can help unlock a student’s passion in life, giving them the tools to think critically and support their community.

From faculty and staff to service and maintenance roles, we have many positions available at both the Des Plaines and Skokie campuses so you can share your skills and passion in an inclusive community that inspires generations of students.

As you support generations of students, Oakton offers generous benefits including medical, dental and employer-provided life insurance. In addition, you will enjoy an accommodating work schedule that allows you to balance an engaging career with a fulfilling home and personal life.


Company info
1600 E Golf Rd
Des Plaines / Skokie
United States

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