Position Overview

This position is a 12-month full-time live-on position with a university-provided housing and meal plan.

Primary Function:

The Assistant Director of Housing Operations manages and collaborates in departmental operations and hall management responsibilities within the Residential Life Department. This position is a full-time live-in position.

The Assistant Director of Housing Operations reports to the Director of Residential Life.

Career Band: 2C

Position Description

Typical Duties & Responsibilities:

Supervision and Training

Supervises one full-time Area Coordinator, five proctors, and other student workers as needed

Evaluate, support, and develop staff members regularly

Develops and conducts training as needed per departmental needs

Holds one on one and staff meetings with supervisees

Collaborate with Residential Life and the Division of Student Life to create and maintain a professional development model for staff members within the Office of Residential Life.

Assist professional staff in building inclusive and caring relationships with student staff and students within their residential community.

Occupancy Management

Manage the housing application, assignment, and selection process for all students for each term.

Oversee and manage processes and procedures for early arrivals/late stay students and groups.

Manages and develops the student room change process and procedures

Works with office staff to ensure student billing is set up and completed

Manges housing operations with billing and term set up within Banner

Manges the Off-Campus housing exemption process and decisions

Transition Operations

Lead and coordinate University-wide logistics for early arrivals, move-in, move-out, and transition housing during breaks and between terms in collaboration with the Director of Residential Life.

Oversee all housing policies and processes for room condition reports, occupancy checks, and health and safety checks.

Facility Management

Develop a strong working relationship with Facilities staff and communicate issues or concerns.

Communicate regularly with Residential Life staff about the needs and issues of buildings.

Assist in student housing project planning for improvements with furniture replacement.

Technology

Serves as the department’s power user over The Housing Director occupancy management software and their integration with Banner, and other software

Collaborates with Campus IT over the operation and functionality of all technology within university-owned on-campus housing buildings

Oversee and update departmental website content

Overseeing departmental Engage software pages, and accounts

Manage dashboard for Residential Life for Argos Software

Provides continual training for current and future students through the creation of videos, tutorials, marketing, and communication with current and prospective students.

Hall Management

Supervise and manage an assigned building area on the campus of 150 students.

Supervising a staff of five student proctors

Facilitate staff meetings and bi-weekly one on one meetings within assigned areas.

Evaluate the performance of student staff during the fall and spring semesters.

Participate in the departmental selection, training, and development processes for student staff.

Support and recognize the group and individual achievements of staff members

Develop and maintain staff awareness of campus/community issues through training, programming, individual contacts, and role modeling.

Conduct occupancy and health and safety checks within assigned buildings

Oversee and attend hall and staff programming within the assigned area

Accurately track community development efforts

Crisis Management and Community Standards

Serve as a member of the Care Team to assist students working through academic and personal difficulties.

Participates in 24-hour level 1 emergency response rotation. Responds to emergency calls by assessing the situation and following divisional protocols and procedures.

Manage community caseload for assigned residence halls and higher-level appeal cases for supervisees.

Diversity and Multiculturalism

Create and lead an open, welcoming, inclusive, and socially just residence life program.

Embrace the opportunity to actively develop knowledge, awareness, and skills in self, staff, and residents.

Serve as a role model in the area of multicultural competency and grow in understanding of social justice advocacy.

Promotes a housing community that fosters diversity, equity, social justice, and inclusive practices

Administrative

Perform a variety of administrative duties including, but not limited to, reports, occupancy management, purchasing, responding to written and oral communications, conducting and attending meetings as required, programming follow-up, and budgets.

Demonstrate ethical and fiscal decision-making as it relates to departmental resources.

Initiate change, develop, and implement new ideas and concepts as appropriate.

Run assessment parameters for tracking data for short and long-term reporting.

Facilitate annual review and updating of the housing contract.

Assist in departmental budget planning.

Represent the department by serving on campus-wide committees.

**This job description is not all-encompassing, and other duties may be assigned per the department, division, and university needs**

Attributes of a Successful Candidate

Education:

Minimum Requirement: Bachelor’s Degree

Preferred: Master’s degree in college student development, higher education, educational leadership, business administration, or a similar area.

Experience:

3 to 5 years of experience in student housing and residence life.

Experiences working with housing software, occupancy management, educational programming, project management, and event planning preferred.

Must have excellent interpersonal and communication skills, organizational abilities, and flexibility, and must exercise good judgment and independent problem-solving ability.

Note: On-campus housing, a meal plan, parking, and membership in the Fowler Athletic Center are provided as part of the compensation package.

Supplemental Information

Any additional requirements specific to this position:

This position is a 12-month full-time live-on position with University provided housing and meal plan.

The University of the South, commonly known as Sewanee, comprises a nationally ranked residential College of Arts and Sciences and a School of Theology. The University is strongly committed to the values of intellectual inquiry, diversity, equity, and inclusion, and living and serving in community. Situated on 13,000 acres atop Tennessee’s Cumberland Plateau, Sewanee is known for its stunning natural beauty while providing easy access to Chattanooga, Nashville, and Huntsville. The University is affiliated with the Episcopal Church and seeks to help employees of all backgrounds and identities flourish.

DEI Institutional Statement:

At the University of the South, our commitment to inclusion and belonging is grounded in our core values of community, courage, flourishing, and inquiry. We seek to build a community enriched by our diversity and centered on equity, justice, mutual respect, and shared responsibility.

Equal Employment Opportunity:

The University of the South is an equal-opportunity educational institution that is committed to creating and maintaining a diverse and inclusive campus environment.