Position Summary

At Nicolet College, our mission is to transform lives and enrich communities, and we see change as an opportunity to transform even more lives and to serve our communities even better. To accomplish this mission, we are redesigning higher education to serve today's learners in the most inclusive, creative, and flexible ways imaginable. We are responding with innovative programs, strong employer partnerships, and student-centered practices. Are you interested in serving our college community by supporting our various community engagement activities? If so, we can’t wait to meet you!

Under the direct supervision of the Vice President of Community Engagement and Executive Director of the Nicolet College Foundation, the support specialist provides a variety of support services for Arts & Enrichment programs, including Nicolet Live, Nicolet Art Gallery, Outdoor Adventure, and Learning in Retirement. The Specialist collaborates with other College personnel to provide service excellence to internal and external stakeholders. This position will work as a collaborative support partner with the Marketing and Foundation Support Specialist.

Primary Duties and Responsibilities

Community Engagement Support

Support and assist multiple programs (art gallery, theatre, community enrichment, Learning in Retirement and Outdoor Adventure). Assess incoming phone and email requests, assist community members with purchasing tickets and registering for classes, and support other team members in maintaining excellent service and user experience.

Prepare and submit purchase requisitions, payment authorizations, instructor honoraria, new vendor requests, travel and expense reimbursements, and other business forms as needed. Assist in preparing annual department budgets, monitor program expenses and issue invoices to third parties.

Create classes and events in the online ticketing/registration system, manage registrations, contact students/participants with changes or cancellations, and issue customer refunds as needed. Initiate inter-departmental transfers of revenue to appropriate budget areas.

Complete Facilities, IT, and catering requests for classes and events; assist with event set-up, take-down, and hosting tasks in cooperation with Events team.

Perform in-person customer service, wayfinding assistance, and event hosting responsibilities as assigned. Assist with Box Office and front-of-house duties during Nicolet Live events.

Teamwork and Professional Development

Contribute to team activities, including team meetings, goal-setting, and collaborative projects.

Participate in professional development and professional networks as identified.

Demonstrate a commitment to continuous quality improvement in all aspects of work.

List is not all-inclusive; other duties may be required and assigned. Qualifications

Required Qualifications:

Associate Degree in administrative/office professional, or related field.

Proficiency with Microsoft Office suite, especially Word, Excel, and Outlook.

Preferred Qualifications:

Bachelor’s Degree in a related field.

Proficiency in scheduling software and ticketing systems.

Experience using advancement related software programs.

Knowledge, Skills, and Abilities:

Knowledge of typical office operations, software and programs, including word-processing, email, spreadsheets, and databases. Aptitude for learning new programs.

High level of interpersonal communication skills, with the ability to communicate effectively verbally and in writing with diverse audiences.

High level of accuracy and attention to detail, excellent grammar and editing skills, and ability to write and proofread at a high level.

Excellent and accurate data entry skills.

Ability to maintain confidentiality about donors and students.

Ability to provide outstanding customer service with a positive and friendly attitude.

Understanding of and appreciation for the academic, ethnic, socio-economic, disability, and gender diversity of students, employees, and the general public.

Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must demonstrate strong attention to detail and must be able to perform complex tasks without error.

While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment such as telephone, personal computer, printers/copiers, reports, and files.

The employee will be constantly required to sit, talk, hear, and type/write.

The employee will be frequently required to stand, walk, touch/handle/grasp (using hands and fingers), and reach with hands and arms.

The employee must occasionally bend or squat and lift and/or push up to 25 pounds of general office items.

Specific vision abilities required by this job include close, far, and field of vision.

This position requires regular and punctual employee presence.

Other

Compensation:
The typical starting pay range for this position is $21.01 - $25.36 per hour, commensurate with qualifications and experience. Includes a comprehensive benefits package.

Application Procedure:
Apply at nicoletcollege.edu/employment. Attach a cover letter addressing how your background and experience are consistent with the required and preferred qualifications of the position, a current resume, and unofficial college transcripts. Applications received by 4 p.m. on Friday, September 8, 2023, will receive full consideration. The position will remain open until filled.

Nicolet Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.