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Student Services Specialist EOC-MC-8423

Job Details

Student Services Specialist EOC-MC-8423

Position Type: Full-time

Location: Troy,New York,United States

Application closes: 2023-11-26

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State. Capital District Educational Opportunity Center seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community. Student Services Specialist EOC-MC-8423 Please Note: In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support visa applications. Applicants must currently hold an unrestricted employment authorization to work in the United States and appointment will be contingent upon completion of a background check. Qualifications for Employment Education (Minimum Requirements): Bachelor’s Degree with two (2) years’ relevant, paid work experience or; Associates Degree with four (4) years’ paid relevant work experience. High School Diploma or Equivalent and six (6) years’ paid relevant work experience. Must have a valid drivers license.  Employment Experience Preferred: Experience in Student Services, Community Relations, or a closely related field.  Pertinent Other: Demonstrated knowledge and experience working with multicultural and low-income populations.Demonstrated verbal and written communication and interpersonal skills.Demonstrated organizational skills.Ability to work well with others as part of a team.Patient, persuasive and congenial personality.Ability to conduct presentations.Working knowledge of computer applications and Microsoft Office Suite.  Preferred Other: Familiarity of regulations surrounding student records, Banner or other educational database systems, testing and assessments for educational gains. Nature and Scope of Duties The Student Services Specialist reports to one of the Assistant Coordinator for Student Services and performs the following duties: 1. Builds and maintains relationships with students, providing ongoing coaching and mentoring to positively impact student achievement. 2. Conducts intake meetings with incoming and continuing students; provides information on next steps. 3. Maintains positive relationships with administrators, faculty and staff.  Disseminates information in a clear, appropriate and timely manner. 4. Performs a wide range of administrative responsibilities including: data entry, record maintenance, and abiding by all laws and regulations around student records. 5. Creates and maintains organized records of student contact and follow up, respecting confidentiality. 6. Completes necessary correspondence and reports using appropriate software and technology as needed. 7. Participates in internal and external organization and community events, providing information in one-on-one, small group and presentation formats. 8. Promotes EOC programs and services and assists in recruitment activities through participation in outreach and promotional events that support program goals and EOC enrollment. 9. Helps build and maintain a positive public image for EOC with the general public, private and non-profit organizations, and educational institutions.  10. Serves as subject matter expert for assigned area; develops a working knowledge of all other areas of Student Services.  Assigned areas in Student Support Services may include Enrollment Services, College and Employment Services, Testing, or Student Services in general. A. Those assigned to Enrollment Services would focus on the following tasks, but understand that they may be asked to fulfill requirements of other departmental roles:• Conducts individual interviews and follow up with applicants to insure proper completion of forms and to determine applicant eligibility.• Responds to applicant calls of inquiry; contact prospective applicants.• Administers tests and assessments upon request.• Manages student enrollment in classes including registration, drop/delete, withdrawal and advisement.• Performs other duties as may be assigned in support of enrollment functions. B. Those assigned to College & Career Services would focus on the following tasks, but understand that they may be asked to fulfill requirements of other departmental roles:• Supports students in successfully achieving college and employment goals.• Reviews and critiques resume profiles and college applications.• Completes placement memos for student files confirming employment and college information.• Attends area job and college fairs and other related programs to market EOC and its graduates.• Researches and shares appropriate job opportunities with students and graduates.  • Works with faculty and staff to design college and job-related activities.• Administers tests and assessments upon request.• Performs other duties as may be assigned in support of college and career services functions. C. Those assigned to Testing would focus on the following tasks but understand that they may be asked to fulfill requirements of other departmental roles.• Administers tests and assessments.• Completes documents and reports as required.• Performs other duties as may be assigned in support of center testing functions. D. Those assigned as Student Services in general would focus on tasks as assigned by the Coordinator of Student Services and in support of general student services functions but understand that they may be asked to fulfill requirements of other departmental roles. 11. On occasion, performs functions on evenings, weekends, and/or at offsite assignments with adjusted day/week schedule as needed. 12. Performs other related duties as may be assigned The salary for this position is $40,000.00. Hudson Valley offers a competitive benefit package which includes low-cost health insurance, free tuition waivers for employees, their spouses and children and a generous leave policy.  To apply, please visit and complete the online application before the close date of November 26, 2023.  Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply. Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



Hudson Valley Community College serves approximately 13,500 students each semester, and employs more than 630 full- and part-time faculty members. Currently the second-largest institution of higher learning in the Capital Region of New York State, Hudson Valley Community College offers more than 70 degree and certificate programs through its four schools: Business; Engineering & Industrial Technologies; Health Sciences; and Liberal Arts and Sciences.

Although 80 percent of Hudson Valley's students come from the immediate Capital Region, the rest come from every county of New York State and many other states and foreign countries. The college ranks 52nd (as of the 2007-08 academic year) nationally in the number of associate degrees awarded annually, and has more than 65,000 alumni.

Founded in 1953, the college is sponsored by Rensselaer County and is part of the State University of New York system. The college is governed by a 10-member Board of Trustees, which is appointed by the Governor (4), the Rensselaer County Legislature (5), and elected from among the student body (1).

The college is accredited by the Commission on Higher Education and is a member of the Middle States Association of Colleges and Schools. All of Hudson Valley's programs are registered and approved by the New York State Department of Education. In addition, several of the academic programs are accredited by specialized national professional accrediting associations, such as the National League for Nursing, the National Accrediting Agency for Clinical Laboratory Sciences and the Accreditation Board for Engineering and Technology.

The college's Associate in Applied Science (AAS) and Associate in Occupational Studies (AOS) programs lead to immediate employment in industry, business, government and health agencies. The college's Associate in Arts (AA) and Associate in Science (AS) programs lead to transfer of students to four-year colleges and universities. In addition, the college sponsors a number of certificate programs that prepare students for selected occupational specialties.

The college, through its Workforce Development Institute, coordinates customized training for many area businesses and government agencies. The Office of Continuing Education and Summer Sessions offers credit-bearing courses at convenient times and places, while the Office of Community and Professional Education offers a wide variety of non-credit and short-term courses that serve a wide range of community and professional needs and interests. More than 10,000 individuals benefit each year from the college's off-campus programs.

The campus provides extensive, state-of-the-art facilities to support its academic programs, including the Bulmer Telecommunications Center, which encompasses the latest innovations in multi-media presentation, video teleconferencing, distance learning, and instructional technology, and the McDonough Sports Complex, a 126,000-square-foot recreational facility that contains a field house and the ice rink.

As a comprehensive, full-service community college, Hudson Valley is committed to meeting the educational and training needs of diverse constituencies. Ninety-four percent of Hudson Valley graduates find immediate employment in their field or successfully transfer directly to a four-year institution following graduation.

The college's academic programs are designed to be consistent with those offered by other two-year institutions within the SUNY system, and they are designed to promote compatibility and transferability to four-year institutions. The college maintains joint admission and transfer agreements with dozens of four-year colleges and universities.

Hudson Valley Community College offers many distinctive programs, including vocational apprenticeship programs and many unique health science programs. For example, Hudson Valley's dental hygiene program is the only program of its kind within an approximate 150-mile radius.

The college provides distinctive student support services to ensure success, including the Collegiate Academic Support Program, the Learning Assistance Center, the Educational Opportunity Program, the Disability Resource Center, the Peer Tutoring Program, the Smart Start Program, and the Viking Day Care Center. Services are available to all students, whether they attend full- or part-time, or in the day or evening.


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