Academic Advisor

University of North Carolina at Greensboro
Greensboro, NC

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Administrative Jobs
Student Affairs, Academic Advising
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Number:


Functional Title:

Academic Advisor

Position Type:

Administration - Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The mission of the Division of Student Success is to work in partnership with the University community to deliver high quality services to facilitate the recruitment, retention and graduation of a diverse student population and also strive to provide service, leadership and transitional student support for UNCG. The Division of Student Success is committed to designing, implementing and providing the services necessary to promote student success throughout the entire student life cycle from day one to diploma. This division includes the offices of Student Success Initiatives, New Student Transitions & First Year Experience, Students First Office, Academic Achievement Center, TRiO Programs, UNCG Guarantee, and the Multiliteracy Centers.

Position Summary:

The Academic Advisor is primarily responsible for delivering comprehensive advising to an assigned caseload of transfer students from the point of admission, intention to enroll and through their first semester. Reporting to the Assistant Director for Transfer Initiatives, the advisor will support first-term/first-year transfer students and will partner with academic units on the transition of those students to faculty advisors in time for registration for their second term. As an emerging Hispanic Serving Institution, UNCG has a strategic focus on diversifying our faculty and staff to reflect this growth and better support our emerging student population. This position has been established as part of UNCG’s strategic focus on diversifying our faculty and staff and providing support our growing Latinx student population. Staffing culturally responsive and informed academic advisors who understand Latinx students’ experiences is essential to addressing our equity goals and supporting students in overcoming disproportionate academic achievement gaps.

Minimum Qualifications:

  • Master’s Degree in Higher Education, Counseling, or related field from an accredited four-year college or university OR Bachelor’s degree from an accredited four-year institution and a minimum of 2 years of experience contributing to student success initiatives in a higher education setting;
  • Bilingual in Spanish
  • Experience working within the field of academic advising or in developing and implementing services/initiatives to support college student transition, success, and retention.
  • Strong understanding of the needs and challenges facing Latinx and other marginalized student groups
  • Exceptional interpersonal and relationship-building skills
  • Ability to multi-task and balance multiple priorities or projects in a faced-paced work environment
  • Excellent verbal and written communication skills
  • Ability to work a flexible schedule which includes days/evenings/weekends as needed.

Preferred Qualifications:

  • Proficient computer skills (MS Office, Ellucian BANNER)
  • Experience working with faculty, staff, and students in a professional environment.
  • Experience collaborating with faculty, staff, and students from a variety of academic disciplines and administrative units.
  • Strong organization skills, ability to handle multiple tasks, establish work priorities, respond to unanticipated student or faculty needs, and work well as part of a team.
  • Master’s degree preferred in Higher Education, Counseling, or related field from an accredited four-year college or university.

Recruitment Range:

Commensurate with education and experience

Org #-Department:

Undergraduate Student Success - 13601

Job Open Date:


For Best Consideration Date:


Open Until Filled:




Type of Appointment:


Number of Months per Year:




Percentage Of Time:


Key Responsibility:

Academic Advising

Essential Tasks:

  • Advise an assigned caseload of transfer majors or academic recovery students, depending on evolving student demographics and academic needs.
  • Provide supplemental advising assistance to students related to major/minor exploration and/or degree requirements, financial aid appeals, course selection, graduation plan tutorials, etc.
  • Counsel students on creating action plans in response to academic flags raised in Starfish, UNCG’s early alert system.
  • Serve as an on-call advisor to support other advising center’s drop-in hours
  • Respond to queries from students, faculty, staff, and parents/families as appropriate (within the parameters of FERPA)
  • Refer students to appropriate campus and academic resources for additional support.
  • Support the transition of advisees to their assigned major advisors during their first semester of enrollment.

Percentage Of Time:


Key Responsibility:

Supplemental Advising and Support

Essential Tasks:

  • Provide supplemental advising assistance to students related to major/minor exploration, academic or financial aid appeals assistance, course selection, graduation plan tutorials, etc.
  • Participate in regular meetings with the Transfer Initiatives Team and the Division of Student Success; as well as other university service partners focused on the advancement of transfer students.
  • Maintain detailed records of student interactions utilizing Starfish, UNCG’s early alert and connect platform. These records include session notes, appointments, and any recommendations or connections to other university service partners.
  • Use Starfish to raise and clear relevant flags and referrals for students.
  • Monitor engagement and flags for participants of Transfer2Transfer mentors and document outreach in response to those flags in the Mentor Collective platform.
  • Create and maintain (as requested) departmental and/or divisional advising, registration, and appeal-related resources.

Percentage Of Time:


Key Responsibility:

Program Development and Implementation

Essential Tasks:

  • Actively engage in and support outreach initiatives spearheaded by the Transfer Initiatives Team and/or in the Division of Student Success to support students’ retention, progression, and degree completion; in response to midterm grades, DFW outreach, registration outreach, retention outreach team efforts, pre-registration, early alert flags, etc.
  • Support the advisement of prospective transfer students during partnership events with community colleges and support special events and projects as requested.

Percentage Of Time:


Key Responsibility:

Collaboration with Campus Partners

Essential Tasks:

  • Collaborate with divisional offices and campus partners to facilitate relevant workshops and participate in campus events and initiatives that focus on admission, orientation, retention, course completion, graduation, and career entry of transfer students; as well as other relevant opportunities to that provide academic support services to the Hispanic student population.
  • May be assigned to an area of specialty such within the division to support Latinx bilingual populations in order to provide support, as needed.
  • Perform related duties as assigned, within your scope of practice, with some evening and weekend work required to support the requirements of the division.

Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - F

Work Environment:

Inside - C, Overtime - O


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Company info
723 Kenilworth Street

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