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Associate Director Undergraduate Programs: Haslam College of Business

The University of Tennessee, Knoxville
Knoxville, TN

Job Details



Haslam College of Business

Regular Full-Time, Market Range 11

Description: The Haslam College of Business at the University of Tennessee, Knoxville, invites applications for an Associate Director (Full-time, Exempt) in the Undergraduate Programs Office.  Reporting to the Executive Director, the Associate Director will be responsible for oversight of the office’s overall operations, serving more than 8,000 undergraduate students and comprising more than thirty full-time staff members. Operations include academic advising, enrollment management, and student success programming, and the position supervises professional, support, and student staff. This position also advises a small caseload of students and teaches courses in the Haslam Leaders seminar series.



·         Operations:

o   Oversee overall operations for the Undergraduate Programs Office

o   Manage scheduling and staffing for office

o   Develop both short-term and long-term plans for the delivery of high-quality, timely academic advising, enrollment management, and retention programming.

o   Determine team and collateral assignments for professional advisors.

o   Provide oversight, hiring, and training of student worker staff.

o   Develop, lead, coordinate, and execute staff development activities

o   Oversee professional development planning and funding for the office.

o   Review assessment data and implement data-driven decisions.

·         Supervision & Leadership:

o   Lead, manage, and coordinate all aspects of hiring/search processes, and make hiring recommendations for the Undergraduate Programs Office.

o   Directly supervise professional advising staff, administrative staff, and student workers.

o   Provide oversight for supervision, goal setting, and performance evaluation.

o   Provide guidance, leadership, and mentorship in academic advising development and quality customer service.

o   Assist in the resolution of issues, problems, and concerns.

o   Evaluate staff performance through check-ins and annual performance reviews.

o   Serve on directors’ team for undergraduate programs and lead various office functions and operations as needed.

o   Contribute to the development of department strategic plan, goals, and initiatives.

·         College/Campus Service & Outreach:

o   Serve on college and campus committees related to academic advising, advising policies, professional development, etc.

o   Represent the Undergraduate Programs Office at admissions/recruitment events, new student orientations, open house events, and student engagement activities.

o   Coordinate the college's commencement ceremony, in collaboration with Executive Director.

·         Academic Advising:

o   Guide students in the exploration of their goals, interests, strengths, values, and concerns through positive open-ended questions and intentional advising strategies

o   Educate students about curricular requirements, academic standards, and academic milestones related to the business degree

o   Collaborate with students throughout their undergraduate experience in developing academic plans that meet goals and future aspirations.

o   Communicate effectively with assigned advisees and explain university and college academic policies and procedures

o   Maintain accurate and confidential records

o   Facilitate the petitioning process for students pursuing curriculum exceptions

·         Teach sections of the college's Haslam Leaders series courses (BUAD 100 and/or 210). Prepare lesson plans, manage peer mentors, and evaluate students' performance.


Required Qualifications and Experience:

·         Minimum of 5 years of professional experience within higher education

·         Experience in supervision of professional staff

·         Master’s degree

Desired Qualifications and Experience: 

·         Minimum of 5 years of professional experience within academic advising

·         Teaching experience at the collegiate level


We welcome candidates who can develop effective relationships with our academic advising team and consistently strive to demonstrate collaborative, human-centered leadership. We look for innovative approaches to navigating challenges and becoming more effective and efficient in our work. Essential to the role are effective communication skills, analytical and problem-solving approaches, and professionalism. The ideal candidate will help to collaborate with faculty, staff, and students to contribute to the mission of the Haslam College of Business and to advise and lead undergraduate education at one of the nation’s top public business schools.

Knowledge, Skills and Abilities:


·         Knowledge of federal, state, university, and college academic policies and procedures

·         Ability to relate to a diverse university community (students, faculty, staff, alumni, and families)

·         Excellent communication, interpersonal, and leadership skills

·         Demonstrated knowledge of academic advising and student development theories and approaches

·         Ability to utilize IT related to advising

·         Demonstrated organizational skills and the ability to handle simultaneous projects

·         Ability to foster teamwork and collaboration

·         Ability to successfully navigate change

Application Process: The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled. 

Interested individuals should provide a cover letter addressing professional experience relevant to each required minimum qualification, a resume, and complete contact information for 3 professional references.

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.

In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865)974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.

Job: Student Services
Primary Location: US-Tennessee-knoxville
Organization: Hcb Undergrad Program
Schedule: Full-time
Job Posting: Aug 25, 2023, 2:33:28 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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