GENERAL STATEMENT OF RESPONSIBILITIES: The Director of Technical Services is
responsible for the overall mission of the Technical Services department to include Technology
Advancement & Support (TAS) Technicians and the Support Center in providing Tier 1 (help
desk) and Tier 2 (on site diagnosis and repair) levels of support. This position coordinates the
installation, maintenance and upgrade of audio-visual equipment, computer and data
communications equipment and software for faculty, academic computer labs, and staff.
Responsibilities include supervising Technical Services and Support Center staff to ensure
timely and quality service for all clients. The position will coordinate and work with the other
divisions within the Information Services Division to support technical requirements, schedules
and priorities of the Technical Services staff.