Job no: 529676
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Custodial/Facilities, Probationary, Full Time, On-site (work in-person at business location)

Position Summary

Under general supervision of the Work Control Manager, the Work Control Coordinator understands and performs the full scope of Facilities Services Work Control Center activities and responsibilities. This position is responsible for completing and reporting on the full execution of the work order processes from receipt and initiation through estimation, approval and billing/close out.

This position is responsible for all work order budgeting and billing including validating account numbers, running and adjusting billing feed file reports, and processing the data transfers to the SDSU financial system (Oracle Financials).

The Work Control Coordinator will provide courteous, reliable, and efficient professional services and support to the campus and Facilities Services. The Work Control Coordinator will also provide prompt response and resolution of emergency work, accurate documentation for all projects under the coordination of Facilities Services.

Additionally, the Work Control Coordinator will be expected to consistently meet the university needs in a timely and professional manner with increasingly improved skill. Follow-up on every project or task to ensure that all items are completed to the satisfaction of the FS Director. Maintain a responsible attendance record and consistently meet deadlines. Build and maintain internal and external customer satisfaction with the products and services offered by the organization.

The Work Control Coordinator will perform work in a manner that supports and facilitates the work of others in Facilities Services and the university community. Maintain a positive and cooperative working relationship with members of the department and campus community by practicing individual dignity, using tact and diplomacy, and always being respectful and civil. Respectfully communicate when dealing with people in all situations and demonstrate restraint, fairness and firmness.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Division of Business and Financial Affairs is responsible for ensuring a safe, productive campus environment while providing the highest quality service in support of academic excellence through thoughtful stewardship of financial, technological, infrastructure and human resources at San Diego State University.

SDSU Facilities Services is a customer-service based organization providing facility maintenance activities through a transparent and deliberate process. It is responsible for the operation, maintenance, repair, renovation, remodel, and alteration activities in support of the academic and research mission of the university.

For more information regarding the Facilities Services department click here.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Moderate to advanced Microsoft Excel skills including pivot tables, V Lookup and formatting.
• Two years of experience using a complex computerized database or maintenance management system is preferred.
• Prior experience using Oracle Financials, or performing account analysis, bookkeeping, or accounts receivable / payable is preferred.

Licenses/Certifications Required

Valid California Driver's License or have the ability to obtain one within 10 days of hire.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $3,681 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,681 - $6,034 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on August 8, 2023. To receive full consideration, apply by August 7, 2023. The position will remain open until filled.

CSU Vaccine Policy: The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu.

Advertised: Jul 25, 2023 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled