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Financial Aid Analyst

University System of Georgia
System Office- Sandersville

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title: Financial Aid Analyst
Location: System Office- Sandersville
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 261383
Job Summary

The Financial Aid Analyst is a full-time position that reports to the SSC Financial Aid Services Manager at the University System of Georgia's (USG) Shared Services Center (SSC). The Financial Aid Analyst (FAA ) will develop and maintain a thorough understanding of business processes, data and information, and the complexity of the financial aid services offered through SSC.
This SSC position will assist USG institutions with leveraging technology and processes to better enable business operations and analytics for USG stakeholders. This position will also serve as an intermediary between Financial Aid Specialist(s) and the Financial Aid Services Manager for escalation of issues.
This position is responsible for reviewing the integrity and security of data, processing transaction reporting, application maintenance, and is directly involved in special projects. The FAA will work with management and staff to provide factual data to support recommendations for new procedures, revisions, training, and documentation.

    Participates in projects for system modifications and implementation related to financial aid services to ensure adherence to scope, timelines, strategies, business processes, and requirements

    Researches unique or escalated issues and/or problems reported by functional users and provides support and assistance in the definition or resolution for the application-specific staff

    Maintains audit and compliance controls by executing procedures and proper validation of data including, but not limited to:

      Processing certain incomplete items on student¿s submitted FAFSA to ensure timely and accurate financial aid packaging

      Processing required FAFSA verifications to ensure accuracy of student data and compliance with all federal record-keeping requirements

      Confirming compliance with FAFSA verification documentation

      Processing special circumstances and collaborating with leadership to address

    Extracts and analyzes data for researching and developing efficiencies and makes recommendations to leadership

    Reviews audit reports and resolves errors to ensure integrity of data.

    Works with technical and end-user staff to analyze and trouble-shoot errors; to implement and document system developments, modifications, enhancements and install new system module(s)

    Possesses a working understanding of SSC functional support areas

    Identifies and trouble-shoots system errors and functionality issues

    Assists with monitoring of data entry and maintenance by SSC Staff to ensure system data integrity

    Works with team to further cross-training in all areas of support

    Follows system test plans including user acceptance testing, extensive and thorough system testing, thorough review, analysis, and documentation of test results as applicable with participating institutions in Financial Aid Shared Services

    Captures, documents, and analyzes current state business process, and identifies, makes recommendations for, and documents future state business processes.

    Performs related special projects and other responsibilities as needed.

Required Qualifications
    Bachelor¿s degree is required. Master¿s degree preferred; NAFSAA certification a plus

    Direct experience working within a university Financial Aid Office (within the last 5 years) is strongly preferred

    Knowledge of Federal and State Financial Aid Regulations

    Banner SIS and Campus Logic software experience strongly preferred

    Previous experience implementing and/or managing financial aid services in a shared service model, one stop shop is preferred. Significant process/technology improvement experience is preferred.

    Any equivalent combination of the above necessary to demonstrate requisite abilities

Knowledge, Skills, & Abilities
    Strong understanding of the principles of need-based aid and methodologies (Federal and institutional) as well as Title IV Financial Aid Regulations.

    Ability to work in a fast-paced environment with multiple priorities/projects and changing demands while being responsive to end user needs

    Experience addressing and managing issues and escalations effectively and timely

  • Strong organizational and time management skills, effectively managing workflow and ability to manage multiple tasks and timelines

  • Strong written and oral communication with ability to lead and train staff and customers in functions and reporting

  • Ability to prioritize, set goals and objectives, and follow-through to completion.

  • Excellent research and problem-solving skills

  • Ability to effectively work with a diverse group of staff, technical staff and functional end-users

  • Solid foundation and demonstrated comfort in working with technical developers and functional users and serving as an advocate for end-user system work and projects

  • Extremely detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player

  • Ability to appropriately handle sensitive and confidential information

  • Higher education experience is preferred

  • Proven Customer Service Skills


Working at the University System of Georgia

The Board of Regents of the University System of Georgia is a constitutional board responsible for making and administering the policies that govern and manage the public institutions of higher learning in the State of Georgia. The University System of Georgia offers students higher education options at thirty-five colleges and universities throughout the state, providing a wide range of academic programming, including certificates, associates, baccalaureate, master, doctoral and professional degrees. These institutions enroll more than 253,000 students and employ more than 10,000 faculty and 27,000 employees to provide teaching and related services to students and the communities in which they are located.

The Board of Regents maintains the University System Office as an administrative office for conducting the business of the Board, which consists of one member from each congressional district and five members at-large from the State of Georgia appointed by the Governor.

The nature of the work of the Board of Regents requires that the employees of the University System Office be selected on the basis of special training, ability, skills and individual qualities required to perform the duties of the positions to be filled. As an employee of the University System Office, one can be proud to be a part of an office dedicated to the education of Georgia’s citizens.

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