Job no: 502354
Work type: Exempt Staff Full-time
Location: Bethlehem
Categories: Development/ Alumni Relations

The Assistant Director is an active member of the Annual Giving team, and is responsible for growing annual revenue and participation through solicitations and targeted campaigns via the Lehigh Liners student telefund program. This fundraising position works from 1pm-9pm, Sunday-Thursday when classes are in session or otherwise 8:30am-5pm throughout the year. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

1. Strategic Fundraising: Design and execute a thoughtful, strategic fundraising plan based on best-in-class, current industry fundraising practices for telefunds
* Develop and implement segmentation strategies to maximize participation and revenue for the University, with total revenue targets in excess of $950,000 in annual gifts and commitments
*Create fundraising plans to acquire new donors, renew previous donors, and move donors toward higher levels of participation
*Define and implement a calling program plan that supports overall dollar, participation, and Recognition Society goals to encourage increased fundraising results during the fiscal year and beyond
*Pioneer new, creative fundraising initiatives and opportunities that align with the Annual Giving team’s plan to engage the alumni base through interaction with current students
*Measure performance of segments in relation to the overall Annual Giving strategy
*React and adapt during shifts using real-time data so that the program is operated efficiently to maximize results
*Provide feedback to the supervisor regarding the program and caller performance
*Update pledge letters, fulfillment e-mails, calling scripts, objection handling techniques and pledge close materials as needed
*Execute and enhance existing processes for handling calling outcomes (pledges, gifts, will-considers, call backs, refusals and problems)
*Develop and implement a process for handling inbound calling as a part of constituent engagement strategies
*Collaborate with Gift Processing to assure streamlined pledge and gift posting to Banner
*Engage the vendor (RNL) as often as necessary to stay on-track with fundraising targets

2. Responsible for the day-to-day management of the University student telefund program, the Lehigh Liners. Provide direct leadership and management for up to 50 student employees for the program as a solicitation, stewardship and engagement tool for all constituents, as defined by the overall Annual Giving plan
*Recruit, interview, hire, train and effectively supervise a staff of approximately 50 student callers and 5-7 student supervisors
*Lead bi-annual All-Staff meetings with students to begin each semester
*Conduct orientation and training of new student callers, design and coordinate training sessions for student supervisors and returning student callers
*Utilize and enhance existing systems to schedule student workers to ensure maximum productivity and results
*Provide daily on-the-job training and quality control through monitoring and coaching of student callers
*Attend all calling shifts
*Develop and implement creative employee recognition and incentive programs to motivate, improve performance and increase productivity
*Manage the student caller payroll process. Maintain payroll records; approve and submit timesheets
*Lead collaboration with on-campus partners to ensure that student paperwork is submitted timely and accurately and that students are paid appropriately
*Communicate with students through email, phone calls and in-person interactions, group presentations and required training
*Implement a plan for recognizing and retaining student workers as callers and/or managers; evaluate student performance
*Meet with students on-campus at a schedule that is conducive to their academic and activity schedule; requiring work in the evenings and weekends
*Serve as a liaison between students, the Annual Giving team, and Marketing & Communications, as appropriate, to create and facilitate strategic partnerships for print and digital media communications
*Clearly communicate to the students the impact philanthropy has- at Lehigh and beyond- to create a shared vision
*Build advocacy amongst the student callers, developing investment

3. Ensure successful fundraising and participation outcomes through reporting and analytics
*Analyze data to track progress and develop new strategies to increase the University's donor participation and fundraising results
*Generate daily, weekly and monthly reports, analyze progress with the supervisor and adjust strategies as needed. Draw conclusions from reports to achieve program goals
*Develop KPIs for the program and utilize them to track ongoing performance
*Post results and metrics to Confluence daily
*Ensure that gifts are booked in accordance with gift processing guidelines: purpose and University standards; troubleshoot if/when discrepancies are discovered
*Track comments and requests from alumni through the system; route them to the appropriate DAR staff member for follow up
*Manage a comprehensive Lehigh Liner budget in excess of $75,000
*Track the budget throughout the year to ensure wages and expenses are in line with estimates

4. Oversight, Management and Maintenance of Building 26, Sayre Observatory
*The position is individually responsible for all of the day-to-day operations of the calling center
*Perform preventive and corrective maintenance of equipment, software and hardware
*Maintain VoIP and computer equipment; perform software updates
*Partner with LTS to ensure PCI compliance with computing systems
*Initiate meetings with the vendor (RNL) quarterly to ensure the system is running optimally
*Keep supplies stocked and organized; order additional supplies or materials as needed
*Ensure the building is being maintained via our third-party maintenance team

Position Number: S84310

Grade: 9-40; $53,580 - $65,210

This is an approximate range and is subject to change based on experience, skills and qualifications.

Special Considerations

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist at inada@lehigh.edu

The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor

Variable Shifts/Schedule

Evening and weekend hours during calling seasons (1 pm - 9 pm Sunday thru Thursday)

Qualifications

Bachelor's Degree or the equivalent combination of education and experience

Three to five years related work experience

Valid Driver’s License required and good driving record

Experience with calling centers

Knowledge of Ruffalo CODY's Campus Call software

Ability to work evenings and/or weekends as needed

Demonstrated skills and capabilities in analytical and critical thinking, complex problem solving and team leadership

Will sometimes need to climb or balance, lift up to 25 pounds, pull or push, reach, see, hear, sit, stand, talk, use hands to touch, handle or feel, stoop kneel, crouch or crawl

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

Advertised: July 26, 2023 Eastern Daylight Time
Applications close: Open until filled