Graduate Assistant for Student Support, Outreach, and Assessment - 2023-2024

Job Details

Requisition Number:


Position Title:

Graduate Assistant for Student Support, Outreach, and Assessment - 2023-2024

Position Eclass:

GF - Graduate Flat Pay

Position Summary:

The term Graduate Assistant is the umbrella term that encompasses all types of GA appointments. Graduate Assistants are employed by the University to teach, conduct research, or assist with administrative duties in departments and non-academic units. Every attempt is made to assign Graduate Assistants to positions that are directly related to the student’s field of study or that provide the opportunity to develop transferable, professional skills. Graduate Assistantships are assigned in the department or unit and confirmed by the Graduate School.

Additional Details:

The Position: OARS is a fast-paced, dynamic, student-centered environment, which assists and serves the entire University Community. The Graduate Office Assistant (GOA) for Student Support, Outreach, and Assessment works with the OARS team, to provide support, education, and outreach to the campus community; works with students individually and in groups; and creates and supports departmental projects including assessment initiatives. Although the GOA is assigned specific duties, cross-functional involvement in all aspects of OARS is encouraged.

Work Hours, Environment: The philosophy of OARS is that graduate students deserve challenge, support, supervision, resources, professional development opportunities, and mentoring. Graduate students should enjoy their work in the fast-paced work environment, feel an active part of the Office, and gain a well-rounded professional experience in the field of disability services.

The Graduate Assistant must be enrolled in at least six (6) credit hours per semester, fully admitted into a degree program (not provisional), and is responsible for working 20 hours per week at a minimum of 2 hours each day (Monday through Thursday) and a minimum of 4 hours on Friday. Although the hours are typically Monday through Friday during regular business hours of 8 a.m. to 5 p.m., some earlier mornings, later evenings and weekends may be required on a minimal basis during certain times of the year such as orientation, staff retreat, homecoming, or during other special events and circumstances. Due to the demands of the office, work schedules must be approved by the GA’s supervisor each semester. The GOA will have an assigned appointment for the period of August through May of the following year with priority to return for the following academic year based on adequate performance reviews.

Key Responsibilities:
Student Support
● Work with offices across campus and community resources to meet the needs of students with disabilities, including mental health concerns, learning disabilities, autism, etc.
● Meet individually with students, actively listen to their concerns, and assist them in prioritizing and problem-solving
● Serve as a resource to students, faculty, staff, and others who may need assistance managing a wide range of questions and concerns
● Respond appropriately to confidential matters and refer as needed
● Coach students on appropriate communication with faculty, staff, and other students
● Assist with answering questions from faculty, staff, families, students, and the community
● Reach out to students who have had personal and academic concerns
● Serve with other OARS members in a rotation schedule to assist walk-ins
● Cross-train on assessing reasonable accommodations for students with disabilities
● Assist in facilitating accommodated testing

Marketing and Communications
● Assist in the development and revision of OARS publications and manuals
● Maintain and further develop OARS’ social media
● Review and edit forms and webpage information

Outreach and Community Enhancement Initiatives
● Plan, implement, and evaluate programs
● Assist in coordinating outreach initiatives for faculty, staff, and students of the UNCG community
● Represent OARS at campus events such as the SOAR Expo, Rawkin’ Welcome Week, Homecoming, and other campus programs and events as necessary
● Present on various disability-related topics, programs and services provided by OARS and other areas for classes, campus offices, and other groups upon request

● Assist the Assistant Director (AD) in creating, maintaining, and updating the departmental assessment plan
● Create and update surveys using Qualtrics
● Assist the AD in gathering data, interpreting results, reporting findings, and creating action plans to assess and enhance the effectiveness of OARS’ programs and services General Administrative Responsibilities
● GOA will respond to inquiries about the department and its processes to persons either in person, by phone or by email
● GOA will work on special projects as assigned by OARS personnel as needed
● Participate in University-wide committees associated with OARS
● Assist OARS in providing and scheduling professional development/in-service opportunities for faculty and staff
● Attend regular staff meetings
● Mentor undergraduate student assistants
● Other duties as assigned

General Administrative Responsibilities
● GOA will respond to inquiries about the department and its processes to persons either in person, by phone or by email
● GOA will work on special projects as assigned by OARS personnel as needed
● Participate in University-wide committees associated with OARS
● Assist OARS in providing and scheduling professional development/in-service opportunities for faculty and staff
● Attend regular staff meetings
● Mentor undergraduate student assistants
● Other duties as assigned

Minimum Qualifications:

To be eligible for appointments as a graduate assistant, you must:
• Maintain academic good standing at all times (3.0).
• Be enrolled full-time, which is generally a minimum of 9 credits.
• Make satisfactory progress toward your degree as defined by your academic program and the Graduate School.
• Meet the requirements to be eligible for employment in the U.S.

Additional Minimum Qualifications:

Excellent time management; excellent oral and written communication; strong presentation skills; strong computer and social media skills; the ability to work with a diverse group of people and build positive rapport with a variety of constituents; ability to take initiative and meet deadlines; problem-solving skills; dependable; detail-oriented; ability to work independently and collaboratively with a team; flexible; and displays sound judgment.

Number of Months per Year:


Org #-Department:

Accessibility Resources - Serv - 44602

Posting Begin Date:


Open Until Filled:



UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

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723 Kenilworth Street

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