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Coordinator of International Student Services - International Student & Scholar Center - Gradua...

University of Massachusetts Dartmouth
North Dartmouth, MA

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Administrative Jobs
Student Affairs, Counseling, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 519415
Work type: Staff Full Time
Categories: Other Staff Positions

OFFICIAL JOB TITLE: Coordinator of International Student Services

DIVISION: Academic Affairs

DEPARTMENT: International Student & Scholar Center





REPORTS TO: Executive Director of International Education


SUMMARY PURPOSE OF POSITION: The International Student & Scholar Center is part of the University's Division of Academic Affairs under the leadership of the Associate Provost. In a confidential environment, the Coordinator of International Student Services serves as direct support to the ISSC, staff, faculty, and to international students to ensure a successful onboarding process.

Follows the University’s best practices to build and support student academic success and retention, and assists in meeting strategic objectives for persistence and timely graduation of all students.


  • In a confidential environment, serve as a DSO (Designated School Official) creating and maintaining student and exchange visitor records in SEVIS (Student and Exchange Visitor Information System) of the Department of Homeland Security
  • Work with Admission Offices to create and process documents for F and J visa individuals, maintain copies of confidential files of students and exchange visitors, collect data, and prepare reports and other electronic records for regulatory compliance.
  • Use PeopleSoft Student Administration, Sunapsis, and SEVIS to meet regulatory and compliance requirements by the Department of Homeland Security and Department of State
  • Provide guidance and direction to faculty, staff, and students on matters pertaining to student and exchange visitor visa policies and procedures to ensure compliance with the Student and Exchange Visitor Program (SEVP) and other relevant government regulations
  • Counsel and correspond with prospective students. Provide information to prospective international students on academic programming as well as I-20 and visa related issues
  • Lead efforts for smooth onboarding of new international students and collaborate with various offices such as Housing & Residential Education and academic departments to assist students in their transition
  • Assist in organizing and running various curricular and social events (International Student Orientations, International Education Week, and employment workshops, etc.)
  • Develop and implement strategic academic and campus support programming for international students, including but not limited to:
    -Collaborate with academic departments and other offices (Health Services, Counseling Center, Career Center, Housing & Residential Education, Dining Services, Academic Support Centers, etc.) to help international students access various support services.
    -Work with the Career Center to assist international students get on-campus jobs as well as Optional Practical Training (OPT) and -Curricular Practical Training (CPT) related off-campus training/career opportunities. Collaborate with Admissions Offices, Registrar’s Office, and other University offices to ensure effective and efficient delivery of international admission and registration services.
    Coordinate and implement social activities to increase engagement and a sense of belonging to UMassD
  • Proactively work with at-risk international students and their departments with regard to academic procedures that have serious consequences to F and J status (e.g. academic dismissal, withdrawal, leave of absence, I-20 extensions etc.)
  • Prepare and disseminate information about ISSC programs, campus and community events, US culture, and regulatory requirements
  • Utilize social networking tools to engage international students
  • Participate in training activities as necessary to remain up to date with compliance
  • Other duties as assigned

EDUCATION: Bachelor’s Degree
EXPERIENCE: Previous (over one year) experience with international student services.


• Knowledge of U.S. Department of Homeland Security, regulations and policies as it applies to International
Students and Scholars

• Excellent oral, written, and presentational, organizational and interpersonal skills

• Significant ability to: take initiative and function independently, make sound judgments,
be accountable and work effectively with the University’s international community

• Strong inter-cultural communication skills and knowledge of the social and psychological process of
adjusting to another culture; an understanding of international cultures, world geography and current events


• Experience working in International Student and Scholar Services

• Experienced in international education and cross-cultural programming

• Familiarity with PeopleSoft Student Administration, and case tracking software such as Sunapsis and Terra Dotta

Salary for ESU: Salary ESU Salary is commensurate with experience.

UMass Dartmouth offers exciting benefits such as:

75% Employer-Paid Health Insurance
Flexible Spending Accounts
Life Insurance
Long Term Disability
State Pension Retirement Plan
Optional Retirement Savings Plans
Tuition Credit (Employee, Spouse, & Dependents)
Twelve (12) paid holidays
Paid personal, vacation, and sick time
And More!

Benefits for ESU Union: ESU

Applicants must be authorized for employment in the U.S. on a full time basis. Employment-based visa sponsorship not available.

To apply please submit a letter of interest, current resume and the contact information for three professional references.

The deadline for internal applicants is July 25, 2023

The review of applications will begin July 26, 2023, and will be ongoing.

Advertised: 11 Jul 2023 Eastern Daylight Time
Applications close:


Located on the Massachusetts south coast, only a short drive from Cape Cod, Providence and Boston, the University of Massachusetts Dartmouth has been ranked among the top northern public universities by U.S. News and World Report. The quality of life on the south coast of Massachusetts is rich with cultural attractions, beautifully preserved and restored historic districts, museums, live theatre and an excellent educational system. Recreational opportunities include boating, beaches, rivers, golf courses, camping grounds, beautiful state parks, waterfront parks and a new zoo.

UMass Dartmouth offers a broad range of baccalaureate and graduate degrees vital to the economic, social and cultural wellbeing of the region. It has an enrollment of over 9,200 students in over 40 undergraduate and 36 graduate programs (including 11 at the Ph.D. level) offered by the College of Arts and Sciences, the Charlton College of Business, the College of Engineering, the College of Nursing, the College of Visual and Performing Arts and the School for Marine Science and Technology. The main campus was designed by the eminent architect Paul Rudolf and is located on 710 acres in North Dartmouth. Other university sites include theCenter for Marine Science and Technology on the waterfront in New Bedford, the Advanced Technology and Manufacturing Center in Fall River and the Star Store Center for the Arts in New Bedford. 

While retaining its commitment to excellence in undergraduate education, UMass Dartmouth has increased dramatically its research and outreach activities during the past ten years. R&D spending has increased in the last five years from $20.1 million to $25.6 million and the university has established centers in Policy Studies, Portuguese Studies & Culture, Business Research, Marine Science &Technology and Indic Studies to significantly expand its research and public service activities in ways that meet regional needs but have global impact.

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