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Systems Support Administrator

Job Details

Job no: 518837
Work type: Staff Full Time
Categories: Other Staff Positions

OFFICIAL JOB TITLE: Systems Support Administrator

DIVISION: Administration & Facilities

BARGANINING UNIT STATUS: ESU 14

DEPARTMENT: CITS

FLSA STATUS: Exempt

EEO STATUS: 3.7

JOB CODE: 100

REPORTS TO: Director of IT Infrastructure

SUPERVISES: n/a

SUMMARY PURPOSE OF POSITION:

The Systems Support Administrator is responsible for the University-wide print platform management and maintains relevant vendor relations. They oversee and collaborate closely with Senior IT Service Center Technicians on solutions for end-user device management and deployment automation. They manage end-point protection and data leakage protection tools. The Systems Support Administrator works closely with other systems administrators on maintaining the infrastructure for these services. Their typical week consists of monitoring device management and deployment compliance, end-user device security, planning and deploying patches to operating systems and software tools, resolving escalated support cases, and regular meetings with the IT Service Center team, the IT Infrastructure team and other constituents. They are responsible for documenting their work. They actively seek improvements in their daily work flows and processes to improve efficiency. The Systems Support Administrator provides excellent customer service to our campus community in support of the academic and research mission at UMass Dartmouth.

They follow the University's best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:

  • Coordinates the deployment of multi-function and print devices with the IT Service Center technicians
  • Ensures that the print devices are integrated with the print platform, accounting systems, and end-user workstations (currently Pharos and direct print)
  • Oversees the deployment automation and device management tools (currently JAMF, SCCM/inTune)
  • In working with the other systems administrator, designs, implements, and supports an enterprise Linux workstation management solution
  • Tests and deploys patches, fixes, and upgrades to operating systems, software packages, and applications; documents evidence that established protocols are followed to maintain audit compliance
  • Ensures backup schedules are maintained; regularly tests restoration functions and documents evidence of the tests
  • Supports Active Directory, multi-factor authentication, and related security integrations of end-user devices
  • Participates in security engagements, vulnerability scanning as well as IT audits and compliance efforts
  • Supports log aggregation and analysis and critical system monitoring (SIEM integration)
  • Works closely with the Senior IT Service Center Technicians to align end-user software, device management, and deployment automation with customer needs, and enable tier 1 and 2 support
  • Stays current with vendor update releases and their criticality
  • Creates and maintains technical documentation within the scope of their responsibilities
  • Tracks and resolves escalated cases in the IT case management system
  • Promotes cross-team and cross-functional collaboration and knowledge sharing
  • Participates in system and application integration testing efforts and provides feedback to technical staff
  • Participates in professional development opportunities
  • Perform other job-related duties and responsibilities that may be assigned and/or the job description changed periodically to reflect changing organization needs

MINIMUM QUALIFICATIONS:

EDUCATION: Bachelor's Degree

EXPERIENCE:

  • Significant (over 5 years) experience with end-user device operating system support
  • Demonstrated (over 3 years) experience with deployment automation and device management solutions
  • Demonstrated (over 3 years) experience working with a case management solution in the daily workflow
  • Previous (over 1 year) experience with end-point protection and data leakage prevention
  • Previous (over 1 year) experience with print platform management

OTHER:

  • Will need to be available for off-hours, evening and/or weekends as projects dictate.
  • Will need to lift and move technology equipment
  • Some travel may be required

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Significant issue resolution skills
  • Ability to handle multiple priorities and work assignments successfully in a collaborative environment
  • Ability to approach projects and problems with a sense of ownership, enthusiasm, and innovation
  • Ability to make written and oral presentations clearly and effectively
  • Ability to create and maintain technical documentation (i.e. workflow diagrams, implementation instructions)
  • Excellent interpersonal skills for working within a diverse University community
  • Positive customer service attitude, patience with customers
  • Excellent organizational skills

PREFERRED:

  • Experience working in higher education
  • Previous experience with JAMF and/or Microsoft SCCM/inTune
  • Previous experience with the Pharos platform
  • Relevant certifications in operating system administration

Salary for ESU: Salary ESU Salary is commensurate with experience.

UMass Dartmouth offers exciting benefits such as:

75% Employer-Paid Health Insurance
Flexible Spending Accounts
Life Insurance
Long Term Disability
State Pension Retirement Plan
Optional Retirement Savings Plans
Tuition Credit (Employee, Spouse, & Dependents)
Twelve (12) paid holidays
Paid personal, vacation, and sick time
And More!

Benefits for ESU Union: ESU

Applicants must be authorized for employment in the U.S. on a full time basis. Employment-based visa sponsorship not available.

To apply please submit a letter of interest, current resume and the contact information for three professional references.

The deadline for internal applicants is July 24, 2023

The review of applications will begin July 25, 2023, and will be ongoing.

Advertised: 10 Jul 2023 Eastern Daylight Time
Applications close:

Company

Located on the Massachusetts south coast, only a short drive from Cape Cod, Providence and Boston, the University of Massachusetts Dartmouth has been ranked among the top northern public universities by U.S. News and World Report. The quality of life on the south coast of Massachusetts is rich with cultural attractions, beautifully preserved and restored historic districts, museums, live theatre and an excellent educational system. Recreational opportunities include boating, beaches, rivers, golf courses, camping grounds, beautiful state parks, waterfront parks and a new zoo.

UMass Dartmouth offers a broad range of baccalaureate and graduate degrees vital to the economic, social and cultural wellbeing of the region. It has an enrollment of over 9,200 students in over 40 undergraduate and 36 graduate programs (including 11 at the Ph.D. level) offered by the College of Arts and Sciences, the Charlton College of Business, the College of Engineering, the College of Nursing, the College of Visual and Performing Arts and the School for Marine Science and Technology. The main campus was designed by the eminent architect Paul Rudolf and is located on 710 acres in North Dartmouth. Other university sites include theCenter for Marine Science and Technology on the waterfront in New Bedford, the Advanced Technology and Manufacturing Center in Fall River and the Star Store Center for the Arts in New Bedford. 

While retaining its commitment to excellence in undergraduate education, UMass Dartmouth has increased dramatically its research and outreach activities during the past ten years. R&D spending has increased in the last five years from $20.1 million to $25.6 million and the university has established centers in Policy Studies, Portuguese Studies & Culture, Business Research, Marine Science &Technology and Indic Studies to significantly expand its research and public service activities in ways that meet regional needs but have global impact.

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