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Financial Aid Counselor

Indiana Wesleyan University
Indianapolis, IN, Marion, IN

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 493153
Work type: Administrative (Full Time)
Location: Indianapolis, IN, Marion, IN
Categories: Financial Aid

Job Title: Financial Aid Counselor

Reporting Relationship: Director of Financial Aid

Unit: Central Administration

Department: Financial Aid Central Admin-CADM

Campus Location: NGM Building

Summary of Position: The Financial Aid Counselor serves Indiana Wesleyan University’s National & Global Campus student population by helping them navigate through federal, state, and institutional student aid application processes. Determines eligibility and awards federal, state, and institutional student financial aid. Communicates financial aid information and concepts to students and colleagues while respecting student privacy and security.

Duties and Responsibilities

  • Works closely with students to establish student financial aid eligibility and maintains a thorough understanding of need analysis and student financial aid eligibility
  • Develops and finalizes student financial aid award packages in a timely and accurate manner consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations
  • Counsels students in-person, by phone, or by email on rights and responsibilities regarding receipt of student financial aid and promotes financial literacy with professionalism and a customer service orientation; answer questions regarding maximizing aid eligibility and explains and advises regarding available and beneficial options and required actions
  • Completes review for verification and other general aid eligibility processes
  • Analyzes complex situations and resolves problems, understands and anticipates customer service needs with regard to student funding options
  • Maintains practical current knowledge of statutory and regulatory requirements regarding student financial aid, other aid agencies, and the university and applies this knowledge accurately to student financial aid packages
  • Works well both independently and within a team; possesses and models good communication and relational skills; works cooperatively with others
  • Uses tact, diplomacy, sensitivity, and good judgment in dealing with all customers and relates well to a diverse student population
  • Requires some evening work and occasional travel; represents the office in outreach events as needed
  • A university-issued laptop computer is provided due to occasional need to work remotely as required and/or permitted by supervisor and when it enhances office productivity; manages remote work options/requirements responsibly
  • Serves as back-up for other financial aid counselor, assistant financial aid counselor, and support staff functions; other duties as assigned

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.


  • Associates degree required; Bachelors degree preferred


  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Proficiency-level experience with office management software, enterprise software, and various web-based communication and informational systems
  • Experience with communicating technical information effectively through a variety of means (e.g., face-to-face, email, call center setting)
  • Previous experience with student financial aid administration desired

Required Skills

  • Ability to acquire extensive knowledge of federal, state, and institutional student financial aid administration
  • Comfortable working in a computerized environment and coordinated call center office setting
  • Attention to detail and accuracy
  • Ability to understand and apply complex student aid requirements and concepts
  • Capacity to work independently and within a team environment
  • Effective oral and written communication skills
  • Ability to keep sensitive information secure and private
  • Sound problem solving and analytical skills
  • Fluency in Spanish or French as a second language desired

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 06 Jul 2023 US Eastern Daylight Time
Applications close: 03 Dec 2023 US Eastern Standard Time


A vision that began over 100 years ago has taken full form as today's Indiana Wesleyan University – a Christian comprehensive university committed to liberal arts and professional education.

IWU is an energized community. Its spiritually rich learning environment, academic commitment and caring instruction develop in students the knowledge, skills and disposition to change the world for Jesus Christ.

The following profile information will help you know a little more about IWU:

  • The Indiana Wesleyan University Story is one of faithfulness, remarkable growth, innovation, and the joyful expectation of God's next chapter for the University.
  • IWU was initially accredited in 1966 by the Higher Learning Commission of the North Central Association of Colleges and Schools and has maintained its Accreditation since then. Other agencies and associations also accredit individual IWU programs.
  • IWU is committed to several Distinctives, ranging from a Christ-centered educational experience to a commitment to comprehensive student support.
  • We are resolute in upholding our Mission and Values, including our mission to be a Christ-centered academic community committed to developing students in character, scholarship and leadership.
  • Our Academic Structure encourages innovation in education and honors academic achievements by students and faculty alike.
  • IWU is an institution of The Wesleyan Church, a worldwide body of evangelical Protestant believers with its roots in John Wesley's Methodism.

Indiana Wesleyan University is the largest member of the Council for Christian Colleges and Universities and one of the largest employers in Grant County, Indiana.

Nearly 3,000 students are enrolled in traditional programs on the University’s 350 acre residential campus in Marion, Indiana. Most buildings on the Marion campus have been built in the past 25 years, so students live and learn in a visually striking environment with well-appointed residence halls and academic facilities, all on a campus that is only an hour away from both Fort Wayne and Indianapolis.

IWU-Marion offers more than 80 undergraduate degrees and an expanding list of graduate degree programs to residential students representing more than 80 Christian denominations and 10 foreign countries.

More than 8,000 adult learners attend classes through IWU-National & Global online or at education centers in Indiana, Kentucky, and Ohio. IWU-National & Global offers over 100 degree programs at the associate's, bachelor’s, master’s, and doctoral levels.

Wesley Seminary, founded in 2009, is headquartered on the Marion, Indiana, campus of IWU. Wesley Seminary offers a practical online path for working ministers to obtain a graduate- or doctoral-level degree while applying weekly knowledge to their local ministry contexts.

Company info
4201 S Washington Street
United States

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