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Property Claims Specialist, Risk Management – UT System

Job Details


Property Claims Specialist, Risk Management – UT System
MR 10 - The target salary for this role is $60,000 - $65,000, commensurate with qualifications and experience within the market range.

 About the UT System
The University of Tennessee is comprised of campuses at Knoxville, Chattanooga, Martin, and Pulaski; the Health Science Center at Memphis; the Space Institute at Tullahoma; and the statewide Institute of Agriculture and Institute for Public Service. 

The UT System has a presence in each of Tennessee’s 95 counties. Through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations, and citizens statewide. 

The University of Tennessee System, through its multiple campuses and institutes, serves the people of Tennessee and beyond through the discovery, communication, and application of knowledge. The System is committed to providing undergraduate, graduate, and professional education programs in a diverse learning environment that prepares students to be leaders in a global society. The UT System’s delivery of education, discovery, outreach, and public service contributes to the economic, social, and environmental well-being of all Tennesseans. 

The Opportunity
The Property Claims Specialist will manage all property insurance claims and risk programs for The University of Tennessee. This role requires specialized knowledge of property claim processing within a broad portfolio of insurance policies. This position will partner with internal and external resources to gather relevant information to review and process claims, work with insurance carriers and third-party administrators (TPAs) to manage property claims and provide analytics, reports, and statistics on the performance and trends of these claims. The Property Claims Specialist will exercise confidentiality and independent judgment with operational and financial matters.

Responsibilities include, but are not limited to:

  •       Property claims management, including intake, investigation, evaluation, and resolution of claims.
  •        The main point of contact for the affected campuses and partner with internal and external counsel, insurance carriers, and TPAs to resolve open property claims.
  •        Managing pending files and creating correspondence relating to claims.
  •        Maintain detailed claim status reports to provide to the Director of Risk Management, members of the Office of the General Counsel, and senior leadership as needed.
  •        Develop and implement risk management strategies to minimize potential losses.
  •        Management of Property Loss Control programs including the Water Intrusion Plan and the Critical Freezer Loss Control Program.
  •        Produce reports, providing statistics, and analytics of claim trends, financial impacts, and performance.
  •        Develop a comprehensive property claim reporting program to present to campuses to avoid noncompliance or denied property claims.
  •        Initiating subrogation against at-fault third parties.
  •        Responsible for the timely filing of FEMA/TEMA Claims, including mitigation grant proposals.
  •        Other duties as assigned.


Requirements for Qualification
The successful candidate will hold Bachelor’s Degree with a minimum of 4 years of related experience or equivalent combination of education and experience. Must have 2 years of experience in risk management, insurance, claims or relevant field.

The candidate will have:

  •      Ability to analyze complex situations, identify solutions, and make informed decisions to resolve property claims efficiently.
  •        Must possess excellent decision-making and analytical skills.
  •        Ability to work in MS Office, including Word, Outlook, PowerPoint, and Excel efficiently and effectively.
  •        Must possess excellent customer service skills.
  •        Exceptional organizational skills.
  •        Skill in negotiating claim settlements and advocating for the university's interests while maintaining professional relationships.
  •        Effective verbal and written communication skills to interact with various stakeholders, including insurers, adjusters, and university personnel.
  •        Commitment to timely reporting.
  •        Attention to detail and accuracy.
  •        Ability to work independently or in a team environment.
  •        Ability and willingness to travel several times a month

 Preferred Qualifications
The preferred candidate will hold Risk Management or Insurance designation (i.e. CRM, AIC, ARM, etc.).

Application Process 
For full consideration applications should be accompanied by a letter of interest, resume and three references. Review of applications will begin immediately.       

Compensation for the position will be competitive and commensurate with qualifications and experience within the market range.  

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. For more information on the University of Tennessee’s benefits, visit 

Job: Other Professional
Primary Location: US-Tennessee-knoxville
Organization: Treasurer
Schedule: Full-time
Job Posting: Sep 28, 2023, 2:05:40 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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