Coordinator Online Learning Support
- Employer
- University of North Florida
- Location
- Jacksonville, FL
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Coordinator Online Learning Support
Position Number:344920
Requisition Number:B08327
Position Type:Administrative
Class Code:9972
Time-limited through:n/a
Type of Appointment:Full-Time
Faculty Position Sub-Type:N/A
Length of Appointment:N/A
Internal Recruitment?:No
Working Hours:8:00am - 5:00pm
Department:Distance Learning Fee
Organization:DISTANCE LEARNING
Division:Academic Affairs - DIV
College:N/A
Approved Hiring Salary Range:$42,000 - negotiable
Pay Basis:Annually
Equal Opportunity:In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
Faculty Initiatives:The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.
General Description / Primary Purpose:The Coordinator Online Learning Support, under the direction of the Assistant Director or above, assists in the design, development, and implementation of departmental processes and/or programs related to faculty support of the Learning Management System (LMS) and other digital platforms that support teaching and learning. May interpret departmental policies for area of responsibility.
Job Function:Provide tier three Learning Management System support to end-users via phone, e-mail, or in person. Provide tier one support of other University digital learning platforms and services. Supervise and train team of part-time staff that support digital platforms. Regularly reports to the Assistant Director of Online Learning on support metrics and LMS requests.
Develop and maintain internal documentation regarding software and services for departmental use. Develop and implement processes and procedures for supporting faculty using supported systems or services. Develop plans for application upgrades and implementation of new functionality of the LMS and other online learning software. Test new features, tools, and system upgrades. Validate upgrade results. Collaboration with Coordinator of Training to develop documentation for end users that supports their use of multiple systems. Coordinate with vendors regarding tools implemented into the Learning Management System. Collaborate with IT partners on implementation of integrated tools. Attend LMS Team meetings. Properly document and record all activities and work performed. Regularly reports to the Assistant Director of Online Learning on support metrics and LMS requests. Other duties as assigned.
Occasional night and weekend virtual support with flextime.
100
Marginal Functions:None
Required Qualifications:A Master’s degree from a regionally accredited college or university in a directly related area of specialization; or a Bachelor’s degree from a regionally accredited college or university and two years of experience directly related to the job functions.
Faculty Position Required Qualifications:n/a
Departmental Requirements:Preference shown to applicants who meet the required qualifications and also possess the following:
• Experience with Learning Management Systems, Canvas preferred.
• Customer support experience, especially in technical support or any problem-solving field.
• Experience with technical documentation, troubleshooting, and testing.
• Willingness to contribute to process improvements.
• Experience with project development and planning.
• Proficiency with Microsoft Office 365, Teams and SharePoint, all common web browsers, Windows and Mac OS, and mobile platforms.
• Superior problem-solving and organizational skills.
• Management, teaching, or workshop leading experience.
• Interest in emerging technologies and educational software.
• Demonstrated ability to learn new software and stay current with technological trends.
• Innovative, agile mindset, willing to work outside of one’s comfort zone in a fast-paced technical environment.
This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.
N/A
Machines/Equipment used regularly:N/A
Anticipated Start Date:07/10/2023
Job Posting Date:04/19/2023
Application Review Date:06/09/2023
Open Until Filled:Yes
Point of Contact Information:Michele Verkerk (m.verkerk@unf.edu)
Hiring Official:Michael Russo
Location if not Jacksonville:Jacksonville
Special Instructions:Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Michele Verkerk at m.verkerk@unf.edu. Initial review of applications will begin on or after 06/09/2023.
Quicklink:Organization
Mission Statement
Our student-centered mission is to create the next generation of thinkers, leaders, and problem solvers with the knowledge and experience to uniquely change the world.
Vision Statement
University of North Florida will be the higher education nexus where diverse students, faculty, and organizations from around the world collaborate to creatively innovate for the advancement of society.
Values
We achieve excellence in all we do; we are an institution of uncompromising character; we lead with humility, humanity and integrity.
Integrity – We do the right thing for the right reason at the right time.
Respect – We treat everyone with kindness, we are informed by the perspectives of other, and we draw strength from our differences.
Accountability – We are responsible for how the outcomes of our actions affect others and our environment.
Innovation – We harness creativity and talent to turn challenges into opportunities and problems into solution in a uniquely UNF way.
Strategic Goal
University of national prominence and distinction with North Florida as our catalyst and student success as our mantra. Learn more about UNF’s 2020-2025 Strategic Plan.
Statement of Unity
UNF stands in unity and solidarity with all members of our community, regardless of genetic information, race, color, religion, age, sex, disability, gender identity and expression, sexual orientation, marital status, national origin, or veteran status. We are proud of the diversity in our students, faculty and staff.
We strongly condemn acts of hate and bigotry as antithetical to the university's core values of mutual respect and civility. Actions and words that seek to deny human beings full membership in the broader moral community on the basis of arbitrary characteristics are intolerable. We stand opposed to violence in language or in action, and we see these as a threat to the mission of UNF as a public university that is committed to intellectual and cultural growth and civic awareness.
We pledge to stand with and for those who are the most vulnerable members of our community and to take actions that help our students and fellow employees feel safe and know that they are safe. We affirm UNF's unreserved commitment to student success within a diverse, supportive campus culture. We seek to embody the ideals of a free and democratic society, and we fully support and value each member of our community.
- Telephone
- 9046202710
- Location
-
1 UNF Drive
Jacksonville
FL
32224
US
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