JOB GOAL:

This position can be Full-Time or Part-Time.To advance Kirkwood's Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.Benefits:For our Full-Time employees, we offer benefits UNHEARD of in this industry! Check them out here! This includes things such as 18 days of paid time off a year, a very low cost for health insurance, tuition benefits, hotel stay discounts, and a generous retirement account program. Plus a free meal on every shift! GENERAL JOB SUMMARY: Act as a leader for banquets, events and meetings ensuring excellent service for guests. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students and employees in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education. UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence. Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. Lead- regardless of title, through positive influence. DUTIES/RESPONSIBILITIES:

Understand and apply "Serve Alcohol with Care" principles.Assign work schedules, following work requirements, to ensure quality and timely delivery of service.Train workers in proper operational procedures, functions, and explain company policies. This includes how to properly serve food in the banquet setting.Observe and evaluate workers' performance to ensure quality service and compliance with specifications.Meet with managers and other supervisors to stay informed of changes affecting operations.Inform workers about interests and special needs of specific groups.Resolve customer complaints regarding worker performance and services rendered in a polite, positive and timely manner. Apply customer/guest feedback to service improvement efforts.Analyze and record personnel and operational data, and write related activity reports which include daily banquet checks, reconciliation reports, requisitioning beverages on ChefTec system and handling cash.Regular and consistent attendance at work.Perform other related work duties as assigned.PERFORMANCE EXPECTATIONS:Welcome, value and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.Maintain compliance with required training as designated by supervisor. Provide prompt and courteous service to all customers.Ensure adherence to all regulatory requirements, including the health code.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in a business event setting. Occasional (10-33%) viewing equipment and other types of materials and other close visual work. Frequent (34-66%) reaching, sitting, pulling, grasping pushing and Lifting Up to 50lbs with out assistance. Constant (67-100%) walking, standing, repetitive motion, talking and listening.

MINIMUM QUALIFICATIONS:

High school diploma or the equivalent required.Strong written and verbal communication skills, customer service skills and knowledge, and good working knowledge of personal computers.Previous bartending and serving experience. PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:Preference will be given to those candidates with a post high school degree. Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience. EEO AA/STATEMENT:

Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: equity@Kirkwood.edu or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov.