Position Description

Our Student Support Assistant role plays an essential role in guiding students through the college community with the admissions application process, financial aid application process, registering for classes, and answering questions concerning admissions and financial aid eligibility issues.

Typical Hours of Work:(up to 29 hours worked)
Canton campus position hours are: (up to 29 hours worked)
Typical shifts are scheduled Mon through Fri 8:00a-4:00p
One expected late afternoon shift a week of approximately 12:30-6:30pm.

Who We Are:The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success – for both our employees and our students – is the result.We value diversity in backgrounds and experiences and strive to provide an environment that makes students, faculty, staff and community feel welcome and valued.

Essential Functions

You’ll be a Great Fit If:
If you love working with others, serving as a first point of contact for an office and have excellent communication skills we would love to hear from you.
Typical Responsibilities Include:

• Greet students and visitors, directing them to the appropriate offices or persons; provides factual information or materials to routine inquiries.
• Coordinate effective office procedures and efficient work flow while maintaining excellent customer service, confidentiality, and professional demeanor.
• Assist and guide students through the processes associated with applying to the college, placement testing, obtaining transcripts, scheduling classes, and the financial aid application processes which include FAFSA on the web, online MPN, entrance counseling, and completion of all necessary paperwork and forms.
• Maintain accurate processing of academic records that comply with federal, state, and institutional regulations by assuring accurate data entry from the beginning to the end of the enrollment process.

Education, Experience and Licensure/Certification Requirements

To be Considered You’ll Need:

• Associate degree in business, accounting or related field is required.
• Minimum of one year of experience working in an office environment with a high functioning team is preferred, although not required.

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Outstanding Benefits You Can Expect From Stark State:
Part-time employees receive state pension/retirement (OPERS/STRS), paid Stark State tuition, & employee assistance program.

The work you do at Stark State will matter to the thousands of students who walk through our doors, and eventually across the commencement stage, on their journey to a better tomorrow. Come join us and learn how your aspirations can be part of a better future for them – and you.

We love meeting stellar candidates, so please don’t hesitate to apply.

In order to improve hiring efficiency, be more responsive, and help us find the best candidates Stark State has implemented the use of a few recruiting tools such as Qualifi and Skill Survey. You may hear from us through one of these platforms during the recruitment process.

Qualifi is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster – allowing us to be more responsive to you, the applicant.

Checking candidates’ references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference®, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.

Should you have any questions regarding your application or our recruiting and hiring process, please reach out to HR@starkstate.edu.