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Job no: 495361
Work type: Full-time Hourly
Location: Overland Park Main Campus
Categories: Administrative Support, Student Services

Position, Department: Student Development Specialist, Student Success & Engagment

Type of Position: Full-time Hourly, Non-Exempt

Work Schedule, Hours per week: Monday-Wednesday 9am-6pm; Thursday-Friday 8am-5pm, 40 hours per week

Pay Range: $16.50 - $20.63 and determined based on relevant years of work experience.

Pay Grade: 51.51

Opportunity for hybrid schedule: No

Benefits Category: Full-time Benefits

Position Summary: The Student Development Specialist is responsible for assisting students with the college enrollment process and orienting students to college policies, procedures, resources, and technology. This position helps facilitate student learning to ensure students are successful in navigating the complexities of the enrollment process from admission through graduation. The Student Development Specialist builds relationships with students, engages them in the community of JCCC, and connects students with resources as needed.

Required Qualifications: Associates degree in an appropriate field 1 year customer service experience Attention to detail
Interpersonal communication skills Critical thinking skills
Ability to maintain the confidentiality of student information Interpersonal communication skills
General computer, data entry, and web knowledge skills

Preferred Qualifications: Bachelor’s degree
Experience working with college students

To be considered for this position we will require an application, resume, and cover letter.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

• SERVE AS THE PRIMARY POINT OF CONTACT FOR STUDENT ENROLLMENT NEEDS AND QUESTIONS– Provide expertise in the enrollment process to both new and continuing students. Research and resolve barriers to enrollment to assist students through the process. Appropriately refer students to other departments on campus as needed to facilitate student connections with resources. Performance is acceptable when: a. Students are provided with excellent service that helps engage the student with the college. b. Enrollment questions are answered accurately and student issues are resolved in accordance with college policy. c. Students are appropriately connected with resources in other departments in a timely manner. d. Students are prompted on the next step they need to take in the enrollment process. e. The confidentiality of student records is maintained in accordance with FERPA.
• FACILITATE STUDENT LEARNING BY ORIENTING STUDENTS TO THE ENROLLMENT PROCESS, COLLEGE POLICIES, TECHNOLOGICAL TOOLS, AND CAMPUS RESOURCES - Provide instruction, guidance, and assistance to students regarding the enrollment process, college policies, and tools needed to navigate their college path. Introduce students to available campus resources to facilitate student learning and empower students to successfully engage in their college experience. Performance is acceptable when: a. Students receive accurate instruction on college policies, procedures, and the college enrollment process. b. Students are made aware of the technological tools available to assist them in the enrollment process. c. Students are acquainted with resources and activities available on campus as appropriate.
• PROVIDE, RECEIVE, AND ACCURATELY PROCESS PAPERWORK RELATING TO THE ENROLLMENT PROCESS – Provide forms and information to students upon request. Receive and process forms returned by students in accordance with college policies and procedures. Performance is acceptable when: a. Forms and documentation submitted by students are received, date stamped, and reviewed for completion and accuracy. b. Paperwork is secured to protect the confidentiality of student records in accordance with FERPA. c. Student forms are processed accurately and/or forwarded to the appropriate department for processing in a timely manner.
• ASSIST WITH PROJECTS FOR DEPARTMENTS WITHIN STUDENT SERVICES – Provide assistance with projects relating to the student experience. Utilize expertise in the college enrollment process in completing assigned projects. Performance is acceptable when: a. Projects are performed accurately. b. Projects are performed in a timely manner as assigned. c. Communication with students is engaging and helpful in assisting the student to progress in their college experience.

*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Diversity Statement: Here at Johnson County Community College, we seek to inspire positive change for our students, faculty, and staff through promoting growth and development of all individuals. We aim to create a sense of belonging, accepting all values, life experiences, and perspectives on our campus. We are seeking individuals who will bring their true, authentic selves to JCCC so we can broaden perspectives with innovative ideas, interests, and passions, while fostering and promoting our diversity commitments to our community. We believe that engaging all of our unique employees is the key to students’ success. You belong here.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.

Advertised: 05 Jun 2023 Central Daylight Time
Applications close: 19 Jun 2023 Central Daylight Time