End User Computing Specialist II

Job No: 526901
Work Type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Veteran's Preference Eligible
Department: 32010300 - PH-INFORMATION AND TECHNOLOGY

Job Description


Classification Title:

End User Computing Specialist II

Job Description:

The College of Pharmacy is looking for an End User Computing Specialist II to provide support for Faculty, Staff and Students for the College of Pharmacy, CoM: Physiology and Aging and Lake Nona Orlando Pharmacy facility. IT support provided in a highly technical academic and research environment. This position requires lengthy phone/email support, extensive customer support outreach (offices and research labs) and documentation of departmental work processes and technical setup procedures.

Duties include:

COP/Physiology and Aging Technical support

• Provide technical support to COP faculty and staff members by phone and in person for software, hardware, email and network related issues.
• Setup newly purchased Apple equipment.
• Image new Windows Workstations.
• Deploy workstations, printers and other devices as needed.
• Setup new laptops and tablets purchased for faculty or staff to meet UF Security standards (updates, encryption, antivirus, domain-managed, etc.).
• Assist faculty and staff with mobile device issues (smartphones, laptops, etc).
• Assist faculty and staff with issues related to the “UF” wireless network.
• Assist faculty and staff with issues related to the Health Science Center secure wifi, “hnet-secure” EduRoam.
• Register devices for network through IPAM/INFOBLOX.
• Travel to several sites on Gainesville Campus weekly or bi-weekly and periodically make trips to the Jacksonville and Orlando Pharmacy campuses during an academic semester.

Assist Pharmacy IT Property Manager

• Maintain College of Pharmacy IT Department, Video Production Services, Physiology and Aging property records using Pharmacy IT inventory system.
• Track and process faculty and staff assigned IT property. Track returned equipment.
• Keep storage room clean and organized.
• Communicate with the College of Pharmacy Logistics to survey obsolete property.

College of Pharmacy/Physiology End Point Management

• Keep informed of new Security Updates for patching and updating of end point systems.
• Push out approved patches and updates via JAMF, Airwatch.

Phone setup

• Assist with getting new phones set up for faculty and staff members.
• Communicate phone needs of college personnel to UF Campus Telecommunications, resetting voicemail passwords, setting display name, adding phone options, line configuration, etc.
• Deploy new and replacement phones as needed.

Media Support MDL Gainesville Classroom

• Assist students with mobile device issues.
• Assist students with issues related to the “UF” wireless network.
• Provide basic hardware and encryption support and advice to students.

Training Documentation

• Creating training/support documents for COP IT services.
• Update existing documents as services change.
• Post these documents (where applicable) to the COP IT departmental website, http://it.pharmacy.ufl.edu

The University of Florida, College of Pharmacy, strives to stimulate a culture that promotes diversity and inclusion within an exceptional community of students, faculty and staff. We welcome applicants from diverse backgrounds and are committed to developing leaders who respect, support and have a positive impact on all individuals.

In recognition of its efforts to cultivate a diverse and inclusive environment, the College of Pharmacy was the recipient of a 2021 Insight into Diversity Health Professions Higher Education Excellence in Diversity Award.

Expected Salary:

Up to $45,000 commensurate with education and experience.

Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

High school diploma and six years of any combination of relevant experience, education and/or certification.

HIPAA knowledge

Strong communication skills

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter, resume and list of 3 professional references.

This position is not eligible for remote work.

This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This is a time-limited position.

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Health Assessment Required:
No



Applications Close: 13 Jun 2023

To apply, visit https://explore.jobs.ufl.edu/en-us/job/526901/end-user-computing-specialist-ii

The University is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.









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