The University of North Carolina at Charlotte is seeking applications for a Enrollment Specialist for the School of Professional Studies department. This is a full-time, permanent staff position.
Salary: $40,165 - $46,000
Primary Purpose of Position: The Enrollment Specialist is the first point of contact for student inquiries including telephone and walk-in for the School of Professional Studies. Responsible for recruiting prospective students, and following up with existing students for both Online Academic and Professional Credit programs via telephone and email to provide program consultation and guide students through information gathering and the decision-making process of application and enrollment. Participates in appropriate recruitment and enrollment activities including information sessions, program knowledge sessions, one on one meetings with Senior Program Manager and the Associate Director of Enrollment. Manage inquiries to achieve prompt contact and meet weekly application and registration goals. Utilize approved recruitment policies and formats. Become knowledgeable about SPS programs and processes so as to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of the admissions and application CRM Slate and DestinyOne. Utilize Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow-up and strategy for outreach. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Minimum Qualifications: Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties: This role engages and recruits prospective students for The School of Professional Studies programs by phone, email, and text. The Enrollment Specialist will provide program consultations and conduct information gathering with student inquiries while ensuring a smooth enrollment process. They will use engagement methods to problem-solve and motivate prospective students to move through various stages of enrollment. The Enrollment Specialist will work to meet enrollment targets and communicate feedback to enrollment management on ways to improve and increase student enrollment and engagement. They will also participate in appropriate recruitment and enrollment activities including information sessions, program knowledge meetings, strategy sessions with enrollment management, and other relevant meetings. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
The enrollment team member will use Salesforce on a daily basis; logging all interactions and keeping a task list of scheduled calls. They will also monitor all incoming recruitment cases in Salesforce and be cognizant of time management with both administrative and enrollment duties.
This role will be responsible for clearly communicating and understanding the online academic credit programs both within the assigned scope as well as familiarity with other team members’ programs. They also may be asked to assist departments or other SPS staff with special projects. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Preferred Qualifications: Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
Salary and benefits are competitive; interested individuals should apply online at https://jobs.charlotte.edu. Search for SHRA job #008244. Applicants are subject to background checks.
The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, gender identity, or sexual orientation.