Enrollment Specialist
- Employer
- The University of North Carolina at Charlotte
- Location
- DuBois Center
View more
- Administrative Jobs
- Institutional & Business Affairs, Admissions & Enrollment
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
All Candidates
Employment Type:Permanent - Full-time
Hours per week:40
Months per year:12
Position Number:008244
NC Salary Grade Equivalency:GN07
Classification Title:Student Services Specialist - Journey
Working Title:Enrollment Specialist
Salary Range:$40,165 - $49,091
Anticipate Hiring Range:$40,165 - $46,000
FLSA Status:Non Exempt
Division:Academic Affairs
Department:School of Professional Studies
Work Unit:SPS-Administration
Work Schedule:8:00 am – 5:00 pm; Monday – Friday
Primary Purpose of Position:The Enrollment Specialist is the first point of contact for student inquiries including telephone and walk-in for the School of Professional Studies. Responsible for recruiting prospective students, following up with existing students for both Online Academic and Professional Credit programs via telephone and email to provide program consultation and guide students through information gathering and decision making process of application and enrollment. Participates in appropriate recruitment and enrollment activities including: information sessions, program knowledge sessions, one on one meetings with Senior Program Manager and the Associate Director or Enrollment. Manage inquiries to achieve prompt contact and meet weekly application and registration goals. Utilize approved recruitment policies and formats. Become knowledgeable about SPS programs and processes so as to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of the admissions and application CRM Slate and DestinyOne.Utilize Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow up and strategy for outreach.This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Minimum Education/Experience:Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
This role engages and recruits prospective students for The School of Professional Studies programs by phone, email, and text. The Enrollment Specialist will provide program consultations and conduct information gathering with student inquiries while ensuring a smooth enrollment process. They will use engagement methods to problem-solve and motivate prospective students to move through various stages of enrollment. The Enrollment Specialist will work to meet enrollment targets and communicate feedback to enrollment management on ways to improve and increase student enrollment and engagement. They will also participate in appropriate recruitment and enrollment activities including information sessions, program knowledge meetings, strategy sessions with enrollment management, and other relevant meetings. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.The enrollment team member will use Salesforce on a daily basis; logging all interactions and keeping a task list of scheduled calls. They will also monitor all incoming recruitment cases in Salesforce and be cognizant of time management with both administrative and enrollment duties.This role will be responsible for clearly communicating and understanding the online academic credit programs both within the assigned scope as well as familiarity with other team members’ programs. They also may be asked to assist departments or other SPS staff with special projects. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Other Work Responsibilities:Assists staff as needed with special projects, all prospecting of potential students and research of new course offerings. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Departmental Preferred Experience, Skills, Training/Education:- Exceptional problem solving skills
- High level of customer service capabilities and ability to develop rapport quickly
- Excellent listening aptitude
- Able to articulate ideas and achieve common ground in professional setting
- High level of integrity with those in a supervisory role
- Understand the unique target audience for Online Academic Credit programs
- Detail oriented with data entry and documentation
- Process oriented mentality
- Outstanding communication skills both verbal and written
- Expert user in Google Suite and Microsoft Office Suite
- Salesforce experience
- Sales background
- Higher education recruiting experience
- Call center experience
- Administrative background
DuBois Center
Posting date:05/27/2023
Closing date:06/11/2023
Proposed Hire Date:07/10/2023
Special Notes to Applicants:UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload 3 references information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
* The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write ‘see resume’ on your application when completing the job duties section.
Please answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
This position is eligible for telework as part of the currently approved plan for the School of Professional Studies after the incumbent is onboarded and trained.
Organization
About Us
UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region.
Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System. A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students. The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.
In fulfilling our mission, we envision a University that promises:
- An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
- A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
- A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
- A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.
To achieve a leadership position in higher education, we will:
- Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
- Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
- Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
- Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
- Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
- Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.
Dual Career
The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations. For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.
Diversity at UNC Charlotte
UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds. All of these identities and experiences enrich the University as a whole. UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.
To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link: https://diversity.uncc.edu/
To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link: https://diversity.uncc.edu/sites/diversity.uncc.edu/files/media/Campus%20Plan%20for%20Diversity%2C%20Access%2C%20and%20Inclusion%202016.pdf
Optional text if space allows….
Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.
The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan. At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives. This educational experience cultivates the skills that graduates will need to function adeptly in a global society.
As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:
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- We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
- We are committed to enhancing opportunities for living, working and learning in a diverse environment
- We are committed to educating our students to interact effectively and respectfully in the global community.
The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity. The seven broad objectives of the Diversity Plan are:
1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.
2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.
3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.
4: Increase the representation of staff from underrepresented groups.
5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.
6: Develop external relationships with the community to enhance diversity on and off campus.
7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.
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