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Job no: 495358
Work type: Part-time Regular
Location: Overland Park Main Campus
Categories: Administrative Support, Student Services

Position, Department: Testing Services Specialist, Student Success & Engagement

Type of Position: Part-time Regular, Non-Exempt

Work Schedule, Hours per week: Varies depending on department needs, 25 hours per week

Pay Range: $16.50 - $20.63 and determined based on relevant years of work experience.

Pay Grade: 51.51

Opportunity for hybrid schedule: No

Benefits Category: Part-time Benefits

Position Summary: Responsible for the accurate and secure processing, administration, and proctoring of exams entrusted to Testing and Assessment Services within a team environment which involves extensive one-on-one interaction and engagement with students, faculty, staff, and community members, while complying with applicable government, corporate, academic, and department mandates.

Required Qualifications: • Associates Degree or equivalent experience.
• Experience working with the general public required.
• Excellent oral and written communication skills, interpersonal skills, and critical thinking skills.
• Ability to explain complex details and/or guidelines.
• Experience with computers, including but not limited to personal computing, data entry, Microsoft Office, software applications, and web knowledge.
• Ability to follow detailed processes and procedures.
• Attention to detail and multi-task proclivity.
Due to test confidentiality, current JCCC students are not eligible to apply

Preferred Qualifications: • Bachelor’s degree.
• Testing and/or teaching work experience with adolescents or adults.
• Experience with student record databases.
• Community college experience.

To be considered for this position we will require an application, resume, and cover letter.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

• PROCESS AND ADMINISTER EXAMS – Responsible for the processing, administration, and security of exams, and the input of information, as well as the completion of required processes within the Testing Management System. Performance is acceptable when: a. Students are appropriately evaluated to ensure the correct exam is to be administered resulting in an efficient and effective process that assists them in reaching their academic goals, including successfully progressing through the enrollment process. b. Exam instructional information is accurately and completely obtained from the appropriate faculty ensuring that the administration of the exam follows academic directives. c. All exams are accurately and timely processed and administered; all required information as mandated by departmental policies is correctly entered into the Testing Management System securing the accuracy of the exam administration. d. Comprehensive knowledge of all facets of the Testing Management System, as well as the designated areas within the Student Record System (BANNER) are comprehended and retained, while continual training is maintained to successfully support the learning process. e. Compulsory processes within the Testing Management System are fully completed resulting in accurate testing records and reliable data that instills confidence within the College. f. All exams (including passwords) are securely handled, accurately filed, and safeguarded appropriately maintaining the exam’s integrity and security.
• PROCTOR EXAMS – Responsible for maintaining a secure testing environment through diligent monitoring, collection and securing of testing materials, completion of required processes, and the addressing of issues. Performance is acceptable when: a. Diligent monitoring of students during their exams occurs ensuring compliance with academic directives which result in the preservation of the exam integrity. b. All required testing materials are properly collected and secured. c. Compulsory processes within the Testing Management System are fully completed resulting in accurate testing records and reliable data that instills confidence within the College. d. Issues within the open lab environment are quickly addressed and when necessary, appropriate departmental administrative personnel are notified immediately for quick resolution regarding critical issues.
• ENGAGE AND COMMUNICATE – Support a learning environment within Testing and Assessment Services through engagement, communication, and collaboration by serving as the initial point of contact for students, faculty, and community members requiring open lab testing. Performance is acceptable when: a. A learning environment is continually maintained within the department by addressing students, faculty, staff, and community members with acceptance, respect, and empathy while following mandated policies and procedures. b. Collaboration with team members is present and creates a positive, supportive work environment. c. Accurate college, division, and department information is consistently relayed to all stakeholders. d. Effective communication is directed towards all stakeholders creating overall understanding and satisfaction, establishing an effective learning environment that promotes student success.
• MAINTAIN COMPLIANCE AND REQUIRED CERTIFICATIONS - Support and abide by all policies, standards, and regulations set forth by federal/state mandates, JCCC, academic departments, external academic institutions, testing companies, and Testing and Assessment Services, as well as complete all required certification processes to keep certifications current and valid. Performance is acceptable when: a. The confidentiality of student records and information is upheld in accordance with FERPA regulations. b. Compliance with federal and state mandates is met and upheld. c. Academic directives and testing companies’ regulations regarding the administration of tests are upheld, as well as the policies and procedures set forth by Testing and Assessment Services resulting in the security and integrity of exams being maintained. d. Processes mandated by testing companies and national organizations are successfully completed (including training and mastery testing) in order to maintain national certification to administer/proctor the College-supported standardized tests.

*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Diversity Statement: Here at Johnson County Community College, we seek to inspire positive change for our students, faculty, and staff through promoting growth and development of all individuals. We aim to create a sense of belonging, accepting all values, life experiences, and perspectives on our campus. We are seeking individuals who will bring their true, authentic selves to JCCC so we can broaden perspectives with innovative ideas, interests, and passions, while fostering and promoting our diversity commitments to our community. We believe that engaging all of our unique employees is the key to students’ success. You belong here.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.

Advertised: 24 May 2023 Central Daylight Time
Applications close: 07 Jun 2023 Central Daylight Time