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Clerk V (EEO Intake Coordinator)

Employer
University of Massachusetts Amherst
Location
UMass Amherst

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Diversity & Inclusion
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job no: 519173
Work type: Staff Full Time
Location: UMass Amherst
Department: Office of Equal Opportunity
Union: Non-Unit Non-Exempt
Categories: Administrative & Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under general direction of the Associate Vice Chancellor for Equal Opportunity, ADA and Title IX Coordinator, the EEO Intake Coordinator coordinates the Equal Opportunity Office’s reporting and complaint intake function by conducting intake and assessment into discrimination, harassment, sexual misconduct, ADA compliance matters, and Title IX sexual harassment reports and/or complaints submitted by university students and employees.

Essential Functions

A. Intake

  • Serves as initial contact for students and employees related to Title IX, discrimination and/or harassment complaints/reports.
  • Administers complaint/intake process for the office by scheduling and conducting interviews and engaging in investigative research to determine if allegations warrant escalation.
  • Assesses the applicability of university policies/procedures as related to complaints/reports received and provides copies of applicable university policies to those reporting/complainant.
  • Determines whether there is an immediate safety concern for the reporting party(s), complainant, and/or the campus.
  • Refers individuals to appropriate university personnel and provides relevant resources to those involved in the complaint.
  • Assists the Associate Vice Chancellor and/or the AVC’s designee with proposing interim safety, welfare, and supportive measures as needed for discrimination, harassment, sexual misconduct, and Title IX sexual harassment reports and/or complaints.
  • Monitors and oversees interim support measures throughout the investigation, informal resolution, adjudication, and appeals processes.
  • Coordinates transfer of complaints to Equal Opportunity Investigators when warranted, under supervision of the Associate Vice Chancellor.
  • Maintains current knowledge of ADA, Title IX, and EO laws to ensure compliance with related government regulations.

B. Reporting and Records Management

  • Maintains documentation and records of incoming complaints/reports, including communication with reporting party(s), complainants, Responsible Employees, and other third parties.
  • Ensures case management data and documentation of outreach, interim and support measures are up-to-date and maintained accurately.
  • Prepares official correspondence and reports directed by the Associate Vice Chancellor.

C. Campus and Office Support

  • Responds to informational inquiries of university policies related to the ADA, discrimination, harassment, sexual misconduct, Title IX, complaint resolution, etc.
  • Assists with training and orientation programming for university staff, faculty, and students related to equal opportunity, civil rights, and university non-discrimination Title IX policies.

Other Functions

  • Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Two (2) year's of experience with conducting intake and/or assessment meetings with parties reporting allegations of protected class discrimination and/or harassment.
  • Knowledge of current state and federal compliance policies, laws, and practices related to discrimination, harassment, sex and gender-based harassment and discrimination, including but not limited to the ADA, Title VII, Title IX, and Sec. 504 of the Rehabilitation Act.
  • Demonstrated ability to exercise professional judgment, tact and discretion when dealing with sensitive matters and/or people in distress.
  • Demonstrated ability to effectively manage crisis intervention and response.
  • Experience working in an environment of strict confidentiality with sensitive information, materials and/or client interactions.
  • Demonstrated ability to present information in a clear and concise manner, both in writing and verbally.
  • Demonstrated experience building collaborative relationships and working successfully with individuals from diverse cultural backgrounds and perspectives.
  • Demonstrated experience using Microsoft Office applications and document sharing tools.

    • Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

    • Bachelor’s or Associate's Degree.
    • Experience working in an institution of higher education.

    Physical Demands/Working Conditions

    Typical office environment.

    Work Schedule

    • Monday through Friday.
    • 8:30am – 5:00pm.

    Salary Information

    Grade 15

    Special Instructions to Applicants

    Please complete online application, submit cover letter, resume and provide contact information for three (3) professional references to ensure consideration.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: May 23 2023 Eastern Daylight Time
    Applications close:

    Organization

    The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

    As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

    Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

    The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

    As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.

     

    Company info
    Website
    Telephone
    4135454894
    Location
    181 PRESIDENTS DR
    Whitmore Administration Building
     Amherst
    Massachusetts
    01003
    US
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