If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Information Technology ServicesJob Description

Job Summary

Coordinate and help lead technical training, outreach, and change management activities for ITS operations, IT transformation initiatives, and other strategic IT
priorities. Prepare and edit detailed technical documentation and communications. Collaborate with the IT leadership team, ITS service and coordination teams,
and campus partners to ensure documentation is up-to-date and accurate. Assist with the development and maintenance of websites and other outreach tools,
leading work for assigned areas. Participate in the development and implementation of standard style guides, templates, and other programmatic elements of
materials and communications. Supervise assigned student and casual workers who work on training, documentation and testing projects. Serve as the primary
logistical lead for change management and training events. Participate in ITS extended leadership team and in longer-range planning for IT change management.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work
environment.

Essential Functions

Content development and management

• Create, edit, and update outreach materials and step-by-step technical documentation in a variety of formats, including video.

• Assist with the formulation of IT communication priorities, templates, and style guides.

• Manage IT transformation content repositories. Review and edit content developed by others to ensure effective outcomes and alignment with ITS communication practices.

• Assign work to and edit documentation created by student workers, casual workers, and external consultants. Consult on design, strategy, and content for college-wide sites managed by ITS.

Training

• Lead training sessions for IT operations, IT transformation, or other IT strategic priorities as assigned.

• Participate in planning for training programs and in the assessment and improvement of assigned training content.

• Lead specific training strategy work as assigned.

• Supervision of student and casual workers and consultants.

• Supervise student workers, casual workers, and outside consultants as assigned, ensuring effective onboarding, ongoing management, completion of assigned tasks, and performance evaluation.

• Planning, coordination and cross-institutional partnership.

• Participate in extended ITS leadership team.

• Participate in assigned IT service teams and planning sessions as a consultant.

• Represent IT change management in meetings and tasks with other departments.

• For assigned projects, partner with representatives of other campus offices to determine effective strategies for IT training, documentation and outreach.

Outreach manager

• Monitor assigned communications and feedback channels and produce updates and reports on their activity.

• Using established protocols, assist in responding to community questions about IT transformation initiatives.

• Plan and lead a variety of community-facing outreach sessions as assigned.

Logistics

• Manage and troubleshoot event and training program logistics, including creation of sign-up mechanisms.

• Serve as backup (vacation/out of office) for IT Transformation meeting scheduling.

Testing

• Oversee testing of various technical functions from a user experience lens.

• Partner with other departments, both in and out of IT, to update documentation related to testing results.

Other Functions
All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)
Bachelor’s degree plus two years of experience in managing complex situations with the appropriate level of detail and responsiveness, or an equivalent combination of education/experience.
Experience working with individuals from diverse backgrounds.

Preferred Qualifications

• Extensive experience with writing and editing technological help materials.

• Extensive experience with Google suite (calendar, mail, docs, sheets, forms, sites, etc).

• Experience writing for or managing websites.

• Experience in a team-driven environment (rather than an individual contributor environment).

• Experience managing creative/content contributors.

Skills
Ability to work quickly, effectively, and maintain focus in a complex, high-intensity and evolving environment. Strong project management practices, with the ability to manage simultaneous tasks of varying complexity, spanning concurrent activities. Ability to work effectively as a team leader, team member, and individual contributor. Ability to communicate complex subject matters in a concise manner. Ability to follow emerging and established logistical practices, assess their effectiveness, and suggest new or revised practices where needed. Strong facility with productivity and communications technologies and an aptitude for learning new technologies quickly and effectively. Superior attention to detail and follow through. Excellent written and verbal communication. Good judgment in assessing challenges and escalating them proactively to supervisors. Experience with industry standard communications, website, collaboration, and calendar technologies.

Additional Information
All successful ITS staff are known for effectively applied expertise, thoughtful attention to detail, timely and appropriately calibrated follow-up, proactive and constructive problem-solving, openness to new approaches, and for building effective partnerships and trust within ITS, across the College and (where relevant) with external partners.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

June 5, 2023

Compensation Grade:

Grade J

Position Type:

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.