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Deputy Director for Student Services, University Financial Aid

Job Details

The Enrollment Management Division at Case Western Reserve University (CWRU) is seeking its next Deputy Director for Student Services within the Office of University Financial Aid.  NES is assisting CWRU in this search.  CWRU seeks a seasoned financial aid professional to complement the skills of their talented Director of University Financial Aid and join their office of experienced staff in providing excellent service and access to CWRU students.


The Deputy Director serves in a financial aid leadership role in the Division of Enrollment Management and is responsible for providing standards and guidance that support the strategic goals of Case Western Reserve University and specifically the Office of University Financial Aid. Supervising six direct reports, the Deputy Director will also function as office supervisor in the absence of the Director of University Financial Aid.  The Office of University Financial Aid employs seventeen staff (including the Director and Deputy Director). The Deputy Director will lead a complex, highly regulated and audited function that is critically important to the university in attracting a strong and diverse student population. The Deputy Director will model best practices within all facets of financial aid. 


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To Apply

NES, a higher education search firm specializing in enrollment management searches, is assisting Case Western Reserve University to find the Deputy Director for Student Services, University Financial Aid.  To arrange for a confidential conversation or to nominate a candidate for this position, please contact Robin Reynders (, Suzi Nam ( or Mary Napier (  To apply, please send a resume, a detailed letter of interest, and contact information for five professional references by email to:  For assurance of full consideration, submit application materials no later than June 14, 2023.  Resumes will be reviewed until the position is filled.  All applications and nominations will be considered confidential, and notice will be given before references are contacted.


In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Working at Case Western Reserve University

Case Western Reserve University is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case Institute of Technology and Western Reserve University, Case Western Reserve is distinguished by its strengths in educationresearch, service and experiential learning. Located in Cleveland's University Circle, we offer nationally recognized programs in the arts and sciencesdental medicineengineeringlawmanagementmedicinenursing and social sciences.

Student enrollment exceeds 9,800 students, forty percent of whom are undergraduatesFacultyand students hail from more than 90 countries, with academic interests that reach every region of the world. Case Western Reserve, with the support of individuals, corporations and foundations, aids nearly 100 designated research centers.

As a service-oriented institution dedicated to civic leadership, Case Western Reserve seeks individually and collectively to prepare our students to improve the human condition and to direct the benefits of discovery toward a better society. This effort is not limited to the university's classrooms, laboratories, librariesresidence halls and athletic fields, but includes partnerships with many other institutions. We build these partnerships believing that our ability to improve the human condition should begin in our own community.

Case Western Reserve University remains Ohio's top-ranked school among the nation's premier national universities, as ranked by U.S. News & World Report and is the only Ohio institution ranked in the top 50 nationally. We promote a culture of inquiry marked by rigor, creativity, curiosity, innovation, respect, sensitivity and open communication of ideas.

The university supports interdisciplinary partnerships in education and research with numerous faculty holding joint appointments in more than one Case Western Reserve school or department, as well as at neighboring institutions. These relationships launched many of the unique pairings of science, business and liberal arts into the centers and programs that enhance the undergraduate and graduate experience at the university. Our dual degree programs enrich the educational experience for those students who choose to balance the technical requirements of engineering or the sciences with a strong interest in the humanities.

With more than $375 million in research funding annually, the university attracts outstanding undergraduate and graduate students along with renowned faculty whose research has made significant contributions to the way we live and work. Case Western Reserve counts 15 Nobel laureates among our alumni and current and former faculty, including the first American scientist to ever receive the prize.

Our students' experiences in cultural institutions, clinics, social service agencies and industry are not viewed as “extra-curricular,” but create the learning experience that defines a Case Western Reserve education. The university's service programs in the Cleveland Municipal School District have impacted more than 145,000 students with more than 43 signature programs. The university has launched more than 580 community partnerships on the local, national and international levels. Annually the university sponsors Case for Community Day, an event where hundreds of Case Western Reserve employees and students lend their time and talent to targeted community development projects in the Greater Cleveland area.

Our alumni number more than 110,000 and constitute a “who's who” of every profession. Alumni represent one of the university's strongest resources, playing a vital role in campus life through their work as advisors, mentors, friends and advocates.

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