Category:: Administrative / Staff
Subscribe::
Department:: 07-51-5107-AWC Online
Locations:: Longmeadow, MA
Posted:: May 4, 2023
Closes:: Open Until Filled
Type:: Full-Time Salaried (Exempt)
Position ID:: 162056

About Bay Path University:

When Bay Path opened its doors to students in 1897, it had a very clear goal: to provide a practical, affordable, and career-oriented education to prepare students to not only meet the needs of companies, organizations, and communities but to also thrive in their professions, identify and realize their dreams, and make a lasting difference in the world. From the beginning, Bay Path prided itself on being entrepreneurial, constantly pushing the boundaries of the academic experience to fit the student...to start them on the road of success. That spirit and philosophy is best reflected in our shared vision, "At Bay Path, every learner's dreams of a better career, a richer life, and a brighter future will be realized."

Recognizing that our learners come first, we know it is equally important that we develop, cultivate, and sustain a culture that binds us together as a community. As part of the University's ongoing commitment to diversity, equity, inclusion, and belonging, we draw upon our eight Core Values-beliefs that provide the internal framework and a moral compass for how we work and interact with each other.

Bay Path University, an independent and not-for-profit institution, was named Among Fastest Growing Baccalaureate Colleges and Graduate Programs by The Chronicle of Higher Education Almanac, and is a member of the Women's College Coalition. With a main campus in Longmeadow, MA, and a satellite location in East Longmeadow, MA, Bay Path offers undergraduate, graduate (for women and men) degrees, and professional certificates.

For 125 years, we have been committed to preparing our students to navigate a constantly changing world. Whether it is one of our innovative academic programs, groundbreaking online learning platform, or our Women as Empowered Learners and Leaders initiative, we educate our students in ways that will help them to grow, learn to adapt, and always to flourish. Be part of the change. Be Bay Path.

We invite you to visit our website at www.baypath.edu where you can learn more about Bay Path University.

Job Description:

• Position Code: STSRS
• Job Type : FT
• Hours: 8:30am-5:00pm
• Schedule: M-F, some nights and weekends required
• Position Location: Longmeadow/Hybrid

Job Summary:

Under the direction of the Associate Dean, Advising & Student Support and the Senior Director, Advising & Student Support, this position plays a significant role as part of the new one stop Student Success Center, in supporting all Bay Path University students by providing an array of services designed to assist them with successful completion of their degree. This individual will be joining an innovative team focused on delivering holistic, coordinated, wraparound academic, financial, advising and career development support services that are easily accessible, both online and on-ground. The Center will accommodate the needs of the diverse student populations by helping facilitate academic success in utilizing data and technology to help inform meaningful outreach to students at key touch points during their education.

The Student Success & Retention Specialist will leverage data and technology to help facilitate coordinated outreach to students that encourages engagement with the Bay Path community, increases student retention, and provides tools and support necessary for success.

Essential Duties:

• Assist in managing mid-term warning by providing students with resources to aid in their academic success
• Triage unique student needs primarily raised via the early alert system by making timely referrals to career services, disability services, tutoring, counseling, advising, and other student services on campus.
• Provide proactive and productive outreach to students based on data gathered from various administrative systems or modeling/risk scoring initiatives.
• Collaborate with various student-facing departments to implement meaningful interventions
• Create and deliver re-enrollment campaigns to re-engage students who have left the University
• Share information and research on best practices for student success with students
• Engage with students, and remain an active participant in the BPU Community
• Maintain thorough and accurate documentation of activity utilizing technological tools such as a Customer Relationship Management platform and Student Information System.
• Work collaboratively as a critical member of the retention team (admissions, faculty, career services, academic directors, registrar, advising, financial services) to ensure that students receive the best experience possible while carrying out and adhering to critical institutional policies.
• Evaluate processes, procedures and interventions to make recommendations for continuous improvement in the student experience.
• Support recruitment, marketing, advising, admissions, orientation and retention activities as needed.
• Approach all work with a diversity, equity, inclusion, and belonging (DEIB) lens. This includes but is not limited to: considering the impact of decisions on marginalized and underrepresented groups, actively seeking out diverse perspectives and voices, and regularly reviewing and updating policies and practices to ensure they are inclusive and equitable.
• Participating in DEIB initiatives and serving on committees is strongly encouraged.
• Attend trainings as required.
• Perform any other duties or tasks as assigned by the University.

• This list of essential job functions and other responsibilities is representative of those duties and responsibilities that are required of this position. However, the list is not to be considered as all-inclusive. A supervisor or director may assign other duties and/or other duties at alternate locations to meet mission requirements of the University and cooperation of all personnel is expected to carry out the mission.

Requirements:

• Bachelor's required.
• Experience in academic advising, student recruitment/retention, student services administration preferred.
• Proficiency with computerized student information systems and constituent relationship management systems.
• Demonstrated skill in accessing and analyzing data to inform decisions.
• Detail oriented with commitment to data collection and management.
• Demonstrated knowledge of student development concepts, principles, practices in academic advising strategies.
• Innovative thinker with a desire to constantly improve.
• Committed to providing exceptional customer service.
• Demonstrated ability to work collaboratively and communicate effectively with a wide range of people and groups.
• Ability to effectively prioritize multiple responsibilities and adhere to deadlines.
• Excellent verbal, written and interpersonal communication skills
• If you operate a University owned, leased or personal vehicle at any time while performing your duties you must follow all policies and procedures outlined in the Operations Manual. You must have a valid driver's license and must successfully pass the online safe Driving Course and driving record check at time of hire and annually thereafter. Additionally, you must report any driving offense, on or off company time, which causes a loss, suspension, or any other change in your license status. You must report this change within one business day of the offense. You can report this change to the Human Resource Department or your direct supervisor. Failure to do so can lead to disciplinary action, up to and including terminations.
• Ability to adhere to University policies and procedures.
• Ability to handle confidential information with discretion.
• Should be committed to a culture of diversity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives, and experiences different from ones' own.
• General knowledge of the University's mission, purpose, and goals and the role this position plays in achieving those goals.

Additional Information:

Commitment to Diversity, Equity, and Inclusion
Bay Path University is a diverse community devoted to proactively nurturing a campus-wide culture that promotes and ensures equity, respect, inclusion and safety for all members regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio-economic background, or physical ability. We are one University that opens our hearts and minds to conversations, to learning and to creating a community that is welcoming of all. Regardless of position, it is expected that each employee will embrace this commitment and demonstrate an attitude of respect toward and acceptance of all members of our community.

Application Instructions:

Applicants for this position should attach a cover letter, resume / curriculum vitae, the contact information for four (4) professional, work related references and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.

Bay Path University is dedicated to building a culturally diverse and pluralistic faculty committed to teaching and learning in a multicultural environment and strongly encourages applications from minorities, women and all underrepresented backgrounds. An Equal Opportunity Employer, Bay Path University is committed to fostering diversity in its student body, faculty, and staff.

Bay Path University is a smoke and tobacco-free community.

All offers of employment are contingent on satisfactory background checking.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply for a position please email us at HR@baypath.edu or call 413-565-1168.