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Medical Assistant (Texas Mental Health Consortium-ARPA)

The University of Texas - Rio Grande Valley
Commensurate with Experience

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Medical Assistant (Texas Mental Health Consortium-ARPA)

Posting Number: SRGV6590
Number of Vacancies: 2
Location: Edinburg, Texas
Department: School of Medicine / Psychiatry
FLSA: Non-Exempt

Scope of Job:
To provide excellent customer service and clinical care for patients of the UTRGV School of Medicine / UT Health Rio Grande Valley using interpersonal skills for oral, written and listening skills in Spanish and English.

Description of Duties:
•Operate the TCHATT virtual clinic and troubleshoot technical difficulties as needed.
•Complete patient intakes and if needed, coordinate with school nurse to obtain vital signs. Document appropriately in the Electronic Health record.
•Communicate with school nurse and school counselors as needed to obtain assessments as indicated by providers.
•Confirm scheduled appointments with partner schools to ensure access to ‘TCHATT designated rooms’ on school campuses.
•Help maintain an acceptable abandonment (no show) rates. Offers appointment reminders via text messages and phone calls.
•Report all pertinent findings to inter-professional team. Prepare charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested. Answer all messages from patients by clinic policy, triaging calls, handle all medication refills or request via clinic policy. Communicate all necessary patient information to the inter-professional team in a timely manner.
•Answer telephones assisting patients with appointments, doctor/staff messaging, pharmacy refills, and laboratory questions.
•Provide full registration of new patients in the system as well as verification and updating existing patient information in practice management system.
•Perform simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site.
•Provides routine but complex instructions for patient procedures and treatments, according to unit guidelines and as delegated by providers and inter-professional team.
•Problem-solves issues related to the retrieval of medical information. Coordinates clinical services provided to patients according to payer guidelines (e.g., routing of lab specimens, ordering durable medical equipment).
•Help maintain an acceptable abandonment (no show) rates.
•Perform a variety of clinic specific telephone functions including scheduling and message management.
• May be required to provide coverage at other clinical sites as needed.
• Performs other related duties as assigned within the course and scope of this job.

Supervision Received:
Receives general supervision from the assigned supervisor.

Supervision Given:

Required Education:
High school diploma or equivalent and graduate of a Medical Assistant program.

Preferred Education:

Current Medical Assistant Certification or Registration.

Required Experience:
Related experience in an ambulatory/primary care clinic.

Preferred Experience:

Personal computer, usual office equipment, and usual medical office equipment.

Working Conditions:
Needs to be able to successfully perform all required duties. Usual office or clinical ambulatory patient care facility conditions. Some evening and /or weekend work may be required. Possible exposure to blood-borne pathogens. Based on the area of assignment, extensive travel within the Rio Grande Valley may be required.

Must be able to multi-task. Bilingual is preferred.

Physical Capabilities:
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 03/20/2023
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants:
Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

  • Date of Birth
  • Gender
  • Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.

To apply, visit

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Working at The University of Texas - Rio Grande Valley


A New University with a Long History

The University of Texas Rio Grande Valley was created by the Texas Legislature in 2013 in a historic move that brings together the resources and assets of UT Brownsville and UT Pan American and, for the first time, makes it possible for residents of the Rio Grande Valley to benefit from the Permanent University Fund—a public endowment contributing support to the University of Texas System and the Texas A&M University System.


Our new university will also be home to a School of Medicine and will transform Texas and the nation by becoming a leader in student success, teaching, research, and health care. UTRGV will enroll its first class in the fall of 2015, and the School of Medicine will open in 2016.


UT Brownsville and UT Pan American

The shared history of The University of Texas Pan American and The University of Texas at Brownsville goes back to 1927, when Edinburg College was founded. In 1973, Pan American opened a second campus in Brownsville, which later became an independent institution of The University of Texas System in 1991. Over the years, the missions and the identities of these great institutions have continually evolved to serve the communities of the Rio Grande Valley.

Now, the evolution and connection between these two institutions is coming full circle as UT Brownsville and UT Pan American are being established as a single, new university and medical school, with a single, new identity—The University of Texas Rio Grande Valley.

Learn more about UTRGV here.

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