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Technology Support Specialist

Employer
Kenyon College
Location
Gambier, OH

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Job Details

Job no: 492971
Work type: Exempt Staff
Location: Gambier, OH
Categories:

Kenyon College is seeking applications for a Technology Support Specialist in the Information Technology department of the Library and Information Services division. This is a full-time, permanent, benefit-eligible position.

About Us: Join our Team!

Kenyon College, one of the nation’s finest liberal arts colleges, is a small school where academic excellence and a strong sense of community go hand in hand. Kenyon’s beautiful hilltop campus is located in Gambier, OH, 45 miles northeast of Columbus, OH. Kenyon enrolls 1800 undergraduate students, all of whom live on campus the entire time they are students at Kenyon.

The Information Technology (IT) department is an inclusive group committed to ensuring all students, faculty, staff, alumni, and other campus partners have a safe, productive, enjoyable, and meaningful experience with college technology. We provide creative solutions, responsive services, and reliable, secure access to an enabling infrastructure. IT is a part of the Library and Information Services division, an encouraging environment where we grow, learn, and pursue our craft. We are helpful, kind, friendly, and respectful of all. We enjoy a sense of humor--something we find essential to our success. We make our work fun whenever possible! Work/life balance is valued here: we love our work but understand that there is more to life. Professional development and diversity are also valued here: we continually learn new skills, grow in our understanding of the world around us, and explore new technologies.

About the Position: Do Work that Matters!

The Technology Support Specialist reports to the Technology Support Manager and will interact regularly with other departments to support the mission of the College, collaborating extensively with other members of the IT team. The Technology Support Specialist is a member of the Information Technology (IT) department that supports computing technology at Kenyon.

The major functional areas for the Technology Support Specialist include general technology support, technology asset lifecycle support, and technology education for Campus success. General technology support includes but is not limited to Windows and Apple computers, tablets, telephones, printers and other peripherals associated with these systems. The Technology Support Specialist participates in the installation, configuration, troubleshooting and maintenance of classroom technology equipment across the campus.

IT team members are encouraged and expected to develop and grow their skills to match the needs of the institution, and to help others grow, too. Recognizing that technology is continually changing, the Technology Support Specialist participates in regular professional development and in the larger professional security community as well.

Minimum Requirements:

We value both education and experience. A successful candidate should be comfortable with technology, be curious, and love to learn. These are the minimum requirements for a successful candidate:

    Bachelor’s degree in computer science or a related field or a combination of relevant education and/or experience.

Preferred Qualifications:

These are preferred qualifications for a successful candidate:

    College-level course work or professional certifications, either achieved or substantially completed.Experience with troubleshooting hardware and software.Experience with basic printing and copying troubleshooting.Knowledge of MacOS & Windows operating systems fundamentals.Knowledge required to configure and load software on both Apple and Windows computers.Knowledge of endpoint management tools such as Jamf and Intune.Ability to write effective documentation to help others use technology.
Working Conditions:

Kenyon is an employer that understands the complexity of modern life. Our IT team works flexible hours and can function in a hybrid environment.

Application Process:

Applicants should submit a cover letter and a resume. Kenyon is committed to being a diverse and inclusive community. Therefore, in your cover letter, please include a statement about your experiences engaging with diverse communities--particularly in the context of your professional, volunteer, or civic work--or your aspirations to support diversity and inclusion in this role.

Compensation and Benefits:

Salaries at Kenyon are competitive and commensurate with experience. In addition to an attractive salary, Kenyon offers excellent benefits for employees and their family members. Children of employees are eligible for 100% tuition waivers at Kenyon, and through the Great Lakes Colleges Association, children of employees are eligible for 85% tuition waivers at fifteen other of the nation's finest liberal arts colleges. Details about benefits as well as conditions of employment are described more fully in our Staff Handbook.

Kenyon is a unique place to live and work. To discover why it should be your next home, click here.

Kenyon College is an equal opportunity employer and applications from members of all underrepresented groups are encouraged. It is the College's policy to evaluate qualified applicants without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, physical and/or mental disability, age, religion, medical condition, veteran status, marital status, or any other characteristic protected by institutional policy or state, local, or federal law. Kenyon College has a strong commitment to supporting diversity, equity and inclusion. Please visit our Diversity at Kenyon website.

Advertised: 19 Apr 2023 Eastern Daylight Time
Applications close: Open until filled

Organization

Working at Kenyon College

Living and Learning in the Kenyon Community and the Surrounding Area

Excellence. Engagement. Community.This is what Kenyon values. There is a distinctive brand of community that is Kenyon's. We believe that individuals are not limited to who they are on paper, where they have been, or what they look like.

We believe that this place, Kenyon College, is a beautiful place in which one can build a beautiful life. And when someone's interests and strengths match the opportunities that this place has to offer, fulfillment happens.

Our faculty and staff have come here from all over the country-indeed, from all over the world, and from all kinds of backgrounds. They stay and live a life some never expected to live. Former urbanites raise sheep and practice carpentry when they are not engaged in academics. Faculty and staff walk their dogs around campus. For a change of pace, some will make the 50-minute drive to Columbus for some great dining, arts and cultural events, or shopping.

Kenyon is the kind of place where living the life of the mind matters. Discourse happens every day, and students, faculty, and staff have opportunities to learn to practice it with civility. It is the kind of place where people come together to support someone in a crisis large or small. It is collaborative more than competitive. If you want a place where individuals care deeply about learning and about one another, come here. If you want a change of pace, come here. If you strive for the best in yourself, professionally and personally, and want your students to do the same, come here.

Come be a part of Kenyon.

What's the area like?

Kenyon and the surrounding area are often remarked upon for their beauty. Very near campus is the Brown Family Environmental Center, where nature lovers will often attend free programs and events for kids and adults alike that include night hikes, bird-watching, or native plant and animal exploration. Through it runs the Kokosing Gap Trail, on which casual walkers and sports enthusiasts alike will hike, run, or bike the 14 miles (and growing!) of former rail line. The Rural Life Center explores and promotes the lifestyles present and past in Knox County , in which Kenyon is located. Knox County exemplifies Midwestern openness, and also an increasing diversity typical of the rest of the country.

Mt. Vernon, located 4 miles from Kenyon College, is the seat of Knox County. Mt. Vernon boasts both a public square surrounded by historic buildings, an active theater community, and a commercial district which includes a movie theater, retail stores, and restaurants.

Finally, there is Columbus, a vibrant city with diverse shopping, dining, and cultural opportunities. Its many neighborhoods, including notably the Short North, host a tremendous array of independently owned restaurants, varying from those with a heavy farm-to-fork emphasis to numerous international cuisines brought to the city by its multinational population, and much more. Columbus's cultural scene includes an outstanding symphony orchestraballet company, and several theater groups. Its historic theater buildings host the Broadway in Columbus seriesthroughout the year. Located throughout the city are also several major shopping areas, including Polaris and Easton. Columbus is, finally, home to three professional sports teams, and to the Ohio State Buckeyes, whose football and basketball teams especially enjoy loyal and very spirited fans at their games.  Located less than an hour away from Kenyon, Columbus is an attractive destination.

What if I have a spouse/partner?

Dual job searches are often a challenge. If there is no suitable position available at Kenyon for a spouse or partner, there are opportunities close by. Knox County is home to Mount Vernon Nazarene University, and several large employers who often have openings for healthcare workers, engineers, and other professionals: the Knox County Community Hospital Kokosing Construction Company, and Ariel Corporation, to name a few. Many of these attract professionals from all over the country. Within an hour, there are also opportunities in neighboring cities and counties. Columbus is home to Nationwide Insurance, JPMorgan Chase & Company, and Abbott Nutrition, among other large employers. As the capital of Ohio, Columbus is also home to many state government positions

For academic spouses and partners, the Five Colleges of Ohio ("Ohio 5") often have postings at those institutions. The Columbus metro area is also home to The Ohio State University's flagship and regional campuses, as well as more than 40 other colleges and universities.

 

Company info
Telephone
740-427-5000
Location
Kenyon College
Gambier
Ohio
43022
United States

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