Student Accounts Manager

Job ID: 257617
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Location
Augusta University - Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information
The Controller's Division Missions are: Account for all financial resources and provide advice to administrators, faculty, and students to support the University's overall mission of instruction, research, and healthcare services; Manage the investment of all University funds to ensure maximization return on investments; Receive and deposit all funds due to the University in a timely manner; Ensure compliance with both internal and external regulations, policies and procedures; Maintain and process the University payroll, accounts payable, and travel disbursements efficiently, accurately, and timely; Prepare financial and statistical information to the University management, federal and state agencies, and other interested parties; Maintain the University's accounting and financial reporting systems.

Job Summary
This position reports to the Assistant Bursar. The Student Accounts Manager manages the Campus Business Office cashiering staff and functions. Provides excellent customer service to students/parents, vendors, staff/faculty. Responsible for daily/monthly accounts receivable system closing and reconciliations. Ensures all receipting is managed and maintained in accordance with Board of Regents policies. Responsible for internal/external petty cash funds. Develops and maintains training and processes for cashiering area. Actively involved in annual audits. Works closely with the offices of Financial Aid, Registrar, Admissions and Information Technologies related to student data/communications.

Responsibilities
The duties include, but are not limited to: Supervise staff in Cashiering area
Supervise the Accounts Receivable Specialists in the cashiering area. Ensure the Accounts Receivable Specialists are communicating accurate information, providing excellent customer service and completing all required duties accurately and efficiently. Train and mentor the Accounts Receivable Specialists on a continual basis. Prepare/update departmental procedures and training manuals to aid in the continued improvement of the cashier area. Budget error resolutions
Perform Banner day/month close to include working with Financial Accounting and other departments with any budget error resolutions needed. Review the Accounts Receivable Specialists' daily work/cash receipting and assist with cash balancing. Reconcile various accounts. Work with Financial Accounting to assist with bank statement reconciliation items. Customer service Provide superior customer service to internal/external customers, answering questions related to student registration, tuition and fee charges, refund/student account inquiries and institutional deposit transactions. Customer service provided via phone, in person and email. Oversee all student account related activity utilizing system and personnel resources. Manage student third party billing
Process/review Nelnet payment plan updates and reports. Communicate with TouchNet/Nelnet regarding inquiries and system issues. Manage student third party awards/billing/reconciling. Manage petty cashExercise control over internal and departmental petty cash including audits and reporting. Oversee the review of student withdrawals. Assist with weekly student refund processing. Assist with year end audit Perform reconciliations as needed. Assist with/prepare fiscal year end audit duties and reporting. Assist with annual IRS W-9S and 1098-T student supplemental tax form processes. Other duties as assignedAssist and backup Assistant Bursar and other Business Office areas as needed, other duties as assigned/needed to ensure ongoing business continuity.

Required Qualifications
Educational Requirements
Bachelor's degree from an accredited college or university.

Other Required Qualifications
This position is minimally supervised. Incumbent must be able to execute plans, decisions and prioritize effectively and autonomously. Must be able to respond professionally and appropriately to inquiries. In the absence of the Assistant Bursar, the Bursar will fulfill direct supervision of this position.

Required Experience
Three years relevant work experience in accounts receivable/cashiering
Strong customer service, analytical and spreadsheet proficiency

Preferred Qualifications
Additional Preferred Qualifications
Experience working with Banner, PeopleSoft or other relational databases. Experience working in a collegiate environment. Intermediate to advanced Excel ability. Supervisory experience, familiarity with student culture, basic knowledge of financial aid and experience in reconciling and cash management. Documented good customer service track record is desirable.

Knowledge, Skills, & Abilities
ABILITIES
Excellent customer service and accuracy/efficiency in work output.Ability to self-manage time and prioritize work assignments.
Ability to handle cash and other forms of money, balance deposits and identify/correct errors.

SKILLS
Effective communication skills and ability to work independently.
Must be able to maintain professional poise when confronted with difficult situations and ensure that all communications are accurate and timely.
Strength in team building and management.

Shift/Salary/Benefits
Shift: Days/M-F (work outside of the normal business hours will likely be required of an employee in an exempt level position)

Pay Grade: 15

Salary: Minimum $38,913.00/Annually-Midpoint $52,533/Annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 4/27/23- Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check
This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/Select University Faculty & Staff > External Applicants if you are a candidate from outside the universitySelect University Faculty & Staff > Internal Applicants if you are a current university employee If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=257617&PostingSeq=1







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