Position Details

Req ID:

req13478

Position Title:

Director of Student Retention & Success

Position Type:

Staff Full-Time

Position Number:

FS9904

OSU Campus:

Oklahoma City

Department:

Student Success & Opportunity Cente

Location Address:

900 N. Portland, Oklahoma City, OK 73107 USA

Hiring Supervisor:

Amber Hefner

Hiring Range:
(Contingent upon available funding):

0.00 - 0.00, Commensurate with education and experience

Work Schedule:

Monday - Friday, occasionally include some evenings and weekends.

Faculty Appt Period:

Job Summary:

Job Summary:

The Director of Student Retention and Success works with departments across the institution in the development and ongoing improvement of retention efforts. The Director oversees retention efforts, including regularly monitoring and utilizing data to identify risk factors for students from onboarding through degree completion and developing communications and interventions in coordination with academic divisions and student service areas.

Essential Job Functions:

Oversees the establishment and maintenance of effective systems for monitoring and assessing student support and retention practices and outcomes. Utilizes institutional data and leads focus group discussions to identify top barriers to student success, both institutionally and by population, and works with other departments to improve processes and develop success strategies. Develops online student onboarding tools, including written and video guides, in conjunction with other departments, to assist students in identifying support services, both academic and basic needs. Develops and distributes communications to students around milestones for completion from concurrent through graduation. Promotes and educates employees and students on Complete College America best practices for retention (e.g. use of academic maps, 15 to Finish, Even One Semester, etc.) Effectively leads and supervises SSOC staff, including but not limited to setting expectations and evaluating performance. Administers the departmental budget. Assists academic success coach, as needed, with student contacts and meetings on early alerts and other retention strategies. Assists academic advisors, as needed, with contacting students who have not reenrolled for program completion. Provides high quality seminars and workshops to students, both on site and through online instructional materials, including education regarding time management and organizational skills, study skills, and assistance with task analysis. Works with divisional administration and faculty to develop, maintain, and deliver tutoring and/or student success workshops to be delivered in the SSOC or individual classrooms as requested. Generates tutor schedule prior to each term, maintains schedule throughout each semester, maintains updated contact list of tutors, and manages tutor absences. Completes all mandatory training and participates in a minimum of two professional development each year. Performs other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Special Instructions to Applicants

Resume and cover letter are required for full consideration. Official transcripts will be required upon hire. Position begins July 1, 2023.

Education & Experience

Position Qualifications:

Minimum Qualifications:

Education:

Bachelor’s degree

Work Experience:

Minimum of five years working in higher education Minimum of two years teaching and/or training experience. Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision and/or supervision of others.

Knowledge, Skills, and Abilities:

Knowledge of and ability to follow university policies and procedures. Knowledge of and ability to develop, implement, and assess best practices in tutoring for both individuals and small groups. Skill in listening to issues, synthesizing information, and reaching sound conclusions while maintaining composure when faced with difficult situations. Skill in presenting ideas and concepts orally and in writing to a diverse audience and adapting communication style to that audience. Knowledge of student resources, referrals, and services, and ability to network effectively in order to forge strong stakeholder relationships that maximize retention efforts. Ability to relate to a diverse population and to identify and implement strategies for equitable outcomes. Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail. Ability to analyze problems, identify solutions and take appropriate action, resolve problems using independent judgment and decision-making processes. Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners. High degree of initiative to work independently and also collaborate in a team environment. Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook). Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism. Demonstrated history of ethical and professional behavior. Preferred Qualifications:

Internal Candidates

Master’s degree in education, social work, or human services, or a master’s degree with relevant experience in higher education. Demonstrated experience in using data to drive program improvement.

Working Conditions:

Must be able to work flexible hours to include some nights and weekends. Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms. Physical Requirements:

Duties require extended periods of sitting, talking, and listening. Duties require extensive use of computers, telephones, and other office equipment. Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.