Hofstra University is nationally ranked and recognized as Long Island’s largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it’s a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We especially encourage women, people of color, members of the LGBTQ+ community, veterans, and people with disabilities to apply.

Asset Management and Quality Control Analyst

898029

ITS Engagement & Client Support (division)

Full-Time

Reporting to the Assistant Director, Academic Systems, the Asset Management and Quality Control Analyst within ITS Engagement and Client Support is responsible for executing the University’s IT asset management (ITAM) strategy in accordance with the defined Technology Procurement and Asset Lifecycle Management process. As a member of the ITS Asset Management team, this role is responsible for the day-to-day operation of the University’s ITAM function.

Responsibilities include, but are not limited to:

• Ensures error-free receiving and inventory control, including maintaining all ITAM records to the highest standard of precision, accuracy, quality and timeliness.
• Continuous verification of the University’s ITAM data through periodic cycle counts.
• Assists in the creation and execution of project plans for scheduled large-scale equipment refreshes.
• Attends and operates the University’s ITAM stockrooms, including accepting deliveries of technology assets from carriers (e.g. FedEx, UPS, DHL, etc.).
• Verifies receipt of assets, physically tagging them, and accepting them into stock.
• Applies standardized configurations to assets as appropriate.
• Delivers and installs assets to end users and places into service.
• Moves and/or reassigns assets over the course of their lifecycle.
• Collects assets for lease return or disposal/recycling at the end of their lease and/or useful life.
• Prepares assets for lease return or disposal/recycling or lease return.
• Facilitates the lease return or disposal/recycling process, in collaboration with the ITS Procurement team.
• Provides limited technical support incidental to the execution of the duties described.

• Bachelor’s degree required.
• Strong attention to detail and organizational skills.
• Working knowledge of standard IT asset management processes.
• Experience working in a logistics, receiving, or other warehouse operation with strict inventory controls.
• Demonstrated fluency in written and spoken English with the sophistication necessary to effectively communicate technical details to both technical and non-technical individuals.
• Exceptional customer service skills, and the demonstrated success in previous service-oriented roles.

• Practical technical skills in a variety of technologies, including but not limited to: macOS, Windows, and mobile device operating systems; Common business software applications including the Microsoft Office suite
• Experience using ServiceNow for IT asset management and/or IT service management tasks.
• Experience executing defined configuration management workflows using device management platforms including Microsoft Endpoint Configuration Manager (SCCM), Microsoft Endpoint Manager (Intune), and Jamf Pro.
• Understanding of and sensitivity to the diverse and inclusive nature of a distinguished higher education environment.

Open Until Filled

09/06/2022

Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.