Extended Job Title
IT Support Technician III
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
691030 - TDCJ IT
Position Description
The IT Support Technician III’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.
Requisition ID
32952BR
Optional Attachments
Other Documents Supporting Qualifications
Travel Required
Up to 75%
Pay Grade Maximum
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan.
Major/Essential Functions

• Understands and complies with all workplace policies and operating procedures. These could be Managed Care, TTUHSC, TDCJ or any other applicable workplace policy and/or operating procedure that covers workplace activities.
• Effectively works within the many areas of Managed Care, and offers appreciation, support, and consultation as necessary to those team members outside of the IT department.
• Performs other work activities not covered in the above functions as assigned by the supervisor. May also be assigned tasks by Managed Care leadership as appropriate.
• Prioritizes customer support by managing systems and working with Managed Care team members to resolve I.T. support issues effectively and timely.
• Maintains, updates, fixes, replaces, or adds I.T. hardware, including Managed Care: PCs, PC Peripherals, Printers, copiers, scanners, etc.
• Facilitates and/or installs network systems. Cabling, network monitoring, and general upkeep.
• Supports the department's inventory management by tracking I.T. hardware disbursement, asset tagging, and upkeep of the inventory management system.
• Travel to offsite Managed Care worksites as necessary to conduct work requirements as documented in this position description's Work Functions.
• I.T. triage support agent. Reviews all new I.T. requests and assign them to the appropriate agent.
• Is the primary PC imaging technician for Managed Care region.
• Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.
• This position supports Managed Care employees located in TDCJ Correctional Facilities throughout the West Texas Region.  Applicants will be required to access Correctional Facilities on a regular basis.
• The applicant will be expected to travel to remote locations in the West Texas region for up to 75% of the work week.

About Texas Tech Health Sciences Center (TTUHSC) Managed Care:

Since 1989, TTUHSC Managed Care has been providing clinical and operational support to correctional facilities throughout West Texas and other regional areas.  We serve approximately 30,000 patients utilizing a broad range of comprehensive medical and health services.  TTUHSC Managed Care strives to positively impact the lives of our patients, to include many who had no previous access to quality health care.  Learn more about TTUHSC Managed Care  HERE

This valuable team member shall perform work in a manner that reflects the Values of TTUHSC:

• ONE TEAM unite and include diverse perspectives to achieve our mission
• KINDHEARTED exceed expectations with a kind heart, helping hands, and a positive attitude
• INTEGRITY be honorable and trustworthy even when no one is looking
• VISIONARY nurture innovative ideas, bold explorations, and a pioneering spirit
• BEYOND SERVICE create and deliver positive defining moments

Benefits Offered:

• Generous paid time off, sick leave, and holiday schedule
• 100% paid health insurance for full time employees, 50% paid for dependents
• Dental, vision, long-term, and short-term disability benefits.
• State of Texas pension plan that vests in 5 years.
• State Employee tuition forgiveness and tuition assistance for continuing education
• Medical liability insurance for all licensed health care employees.
• And much more.

Grant Funded?
No
Pay Grade Minimum
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan.
Pay Basis
Hourly
Schedule Details
Monday through Friday, 8 AM to 5PM, Occasional Overtime, Schedule subject to vary based on needs of the department.
Work Location
Abilene
Preferred Qualifications

• Industry-related certifications.
• Knowledge of server administration.
• Experience in either correctional or clinical IT environments.

Campus
HSC - Correctional Managed Health Care
Department
TDCJ IT
Required Attachments
Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Job Group
Mid-Level IT
Shift
Day
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience OR a combination of related education and/or experience to equal seven (7) years.

 
Navy Enlisted Classification Code
CTT, IT
Army Military Occupational Specialty Code
25B, 255A
Air Force Specialty Code
3D1X1, 3D1X2
Marine Military Occupational Specialty Code
0651, 6694
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website..