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Public Services Manager

Employer: University of Massachusetts Boston
Location: UMass Boston

Employment Type: Full Time
Institution Type: Four-Year Institution

Job Details
Organization

Job Details

Job no: 518103
Position Type: Staff Full Time
Campus: UMass Boston
Department: MGS-Collins Ctr for Public Mgt
Pay Grade: 35
Date opened: 21 Mar 2023 Eastern Daylight Time
Applications close: 24 Apr 2023 Eastern Daylight Time

General Summary:

The Edward J. Collins, Jr. Center for Public Management in the McCormack Graduate School of Policy and Global Studies (MGS) is dedicated to improving the efficiency and effectiveness of government, with a particular focus on state and local government. The Center offers a comprehensive set of services to increase the productivity, performance, and accountability of government.

The Public Services Manager will manage projects in one or more of the practice areas within the Center; and may manage one or more of these practice areas. This includes coordinating, managing, and training staff to complete projects within a practice area; data gathering and analyses; report writing and editing; working with assigned teams or independently based on project needs.

The Public Services Manager may be assigned to work within various other practice areas in support of municipalities and other Center clients contributing to the development of data, analyses, visions, goals, strategies, and performance measures/indicators; may work within the government services area and contribute to studies for assigned municipal, state, or other public agency clients seeking to improve efficiency and effectiveness of their operations; or may assist the Center in research, grant writing, or other assignments as workload demands.

Examples of Duties:

Work directly with a portfolio of municipalities and other Center clients to provide professional and technical assistance;
Supervise project staff, including research analysts and interns;
Contribute to the development of strategic plans for government organizations;
Engage in extensive data-gathering and analyses of data, both qualitative and quantitative;
Provide for meeting facilitation and planning;
Contribute to the evaluation of the effectiveness, efficiency, performance or accountability of subject governmental agencies and/or programs through data analysis, interviews, best practices research and other activities;
Use research and analysis performed, drafting recommendations and documents;
Edit reports and perform quality control of deliverables;
Collaborate with Collins Center staff on internal Center-wide initiatives;
Coordinate with the Director of Operations to complete contract management and invoicing processes;
Develop research opportunities for the Center and/or practice area, including grant writing;
Engage in business development and scoping projects;
Perform other duties as assigned.

Qualifications:

Master’s Degree in Public Administration, Public Policy, Public Affairs, City and/or Regional Planning, Business Administration, or a closely related field and a minimum of five-seven (5-7) years of relevant work experience required. Some examples of relevant work experience would include: managing complex projects involving multiple parties; working with public sector entities on complex projects; analyzing data and producing reports for public entities. A high degree of proficiency with standard software packages, including, but not limited to, Microsoft Excel, including pivot tables, and other Microsoft Office tools required. Ability to travel throughout the Commonwealth required. Ability to work flexible hours, including evening work required.

Preferred Qualifications:

Experience with other statistical packages and geographic information systems (GIS);

Consulting experience and/or subject matter expertise in public sector service delivery areas (e.g., public safety, economic development, finance, public works, education, etc.);

Prior supervisory experience.

Knowledge, Skills and Abilities:

Familiarity with government operational, budgetary, legal and political environments;

Ability to conceptualize, organize and negotiate project tasks and direct collaborators from outside the institution, including state agency personnel, partnering research organizations, advocacy groups and other entities as specific to a project;

Ability to present information and findings in a cogent fashion to a wide variety of audiences;

Ability to foster a positive and cooperative workplace;

Ability to work with and manage a diverse workforce;

Ability to develop a line of work and a content area of knowledge that contributes to the ongoing mission of the Collins Center;

Ability to communicate effectively both orally and in writing and resolve difficult interpersonal and inter-organizational conflicts;

Ability to negotiate complex social and political environments, such as partnerships with public entities;

Ability to adapt and customize work plans in order to ensure progress;

Ability to problem solve, set goals and objectives and plan, manage and implement deliverables;

Ability to work independently with multiple clients and/or on multiple projects;

Skill in facilitating meetings with diverse stakeholders regarding complex topics;

Proven leadership ability;

Strong oral and written communication skills;

Strong problem solving skills;

Strong collaboration, facilitation and negotiation skills;

Strong project management skills, with the ability to manage multiple projects simultaneously;

Excellent interpersonal and team building skills;

Strong commitment to customer service.

Application Instructions:

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date.

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

Salary Ranges for the appropriate Pay Grade can be found at the following link:

Grade: 35 [The expected hiring range is at the minimum of this grade.]

Salary Ranges

This is an exempt union position.

All official salary offers must be approved by Human Resources.

UMass Boston requires all employees to be vaccinated against COVID-19 and to confirm proof of their vaccination status. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons.

Applications close: 24 Apr 2023 Eastern Daylight Time

Organization

Working at University of Massachusetts Boston

The University of Massachusetts Boston is nationally recognized as a model of excellence for urban public universities. The scenic waterfront campus is located next to the John F. Kennedy Library, with easy access to downtown Boston.

The second-largest campus in the UMass system, UMass Boston combines a small-college experience with the vast resources of a major research university. With a 16:1 student-to-faculty ratio, students easily interact with professors because most teaching occurs in small class sizes. Ninety-three percent of full-time faculty hold the highest degree in their fields.

UMass Boston’s academic excellence is reflected by a growing student body of nearly 16,000 undergraduate and graduate students. The university’s eight colleges offer more than 100 undergraduate programs and 50 graduate programs. The University Honors Program serves 300 students who thrive on intellectual challenge. Enriched courses probe more deeply into theory or venture further into application.

UMass Boston’s diverse student body provides a global context for student learning, and its location in a major U.S. city provides connections to employers in industries such as finance, health care, technology, service, and education, offering students opportunities to gain valuable in-school experience via internships, clinicals, and other career-related placements.

More than 100 student organizations — including clubs, literary magazines, newspaper, radio station, art gallery, and 16 NCAA Division III sports teams — offer a rich campus life. Students live throughout Greater Boston and in apartment communities just steps from the campus, and enjoy the rich amenities, cultural attractions, and educational opportunities that make the city the biggest and best college town in the nation.

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