This is a part-time support position working 24 hours per week. This position reports to Regional Campus Manager. Typical schedule will be 4 days a week, with an occasional 5 day week, evening or Saturday. This position will be cross-trained to provide administrative support to other teams in Student Services (Admissions, Registration/Records, and Financial Aid) on an as needed basis as well as support the cross functional teams during the implementation of a new Student Information System.
The Spencer Campus hours are from 8:00 am to 4:00 pm Monday-Thursday and 8:00 am to 12:00 pm on Fridays. Non-standard hours may apply based on demand. Specific hours are determined with supervisor and may vary due to student and College needs. May need to fill in for shifts not normally scheduled for which is to be considered part of the regular work schedule.
Duties & Responsibilities
Essential Job FunctionsCompleting general office duties, customer service, first point of contact, scheduling appointments, ordering supplies, administrative budget monitoring, admissions call center and online chat, submission of facility requests, proctoring tests, coordinating room rentals, distribution of approved marketing materials, etc.Ability to learn and functional use in computer technologies, including software applications, such as Peoplesoft, Workday, Canvas, Perceptive Content, Formstack, Asset Essentials, Cisco phone systems, Outlook, Word, Excel, and PowerPoint. Ability to learn other software as appropriate.First level advising services by working with an advisor to provide individual meetings, enrollment, credit load, instructional method, tutoring referrals, counseling services, viewing and understanding the student planner, student follow-up, student concerns within scope, and making referrals to other college services as needed.Serve as customer service contact for Regional Campus students: provide individual/direct assistance to students in collecting documents, cashiering, ordering books, accommodation request referrals, counseling service referrals, financial aid referrals, the Promise Program referrals, intake of academic appeals requests, withdrawing from classes, Library and tutoring referrals, Timberwolf Table referrals, and helping students understand the appropriate forms, processes, and procedures.Accurate collection, tracking, daily reporting, and deposits via Cashnet System.Assist with tasks associated with classes/College events that may include, but are not limited to: instructor material distribution via Formstack, room set up (moving tables & chairs, removing sliding wall divider, set up wayfinding signs, etc.) and scheduling, launch Interactive Video Conferencing (IVC) and other classroom technology coordination and troubleshooting. Assist customers in using technology and troubleshoot issues when they arise.Provide basic technical assistance and training for staff and students in the operation of the use of campus technology.Support district technology related to distant learning and computer lab operations. Maintain up to date knowledge of software and technology equipment housed on campus in collaboration with IT.Perform administrative duties and provide support to Student Services departments including but not limited to data entry, query management, student correspondence, student Information system (Workday), email updates, creating and maintaining databases, special project support, marketing support, community events, and general related office duties.Maintain excellent public relations with students, staff and external customers; work as a member of the regional campus team to support students and the overall campus, division and institutional goals.Assist Regional Manager as requested.Support and assist all events and activities at regional campuses in collaboration with Student Success Wausau campus.The duties and responsibilities listed are intended to describe the essential functions of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements. Each Customer Service Representative Position may vary slightly to include or not to include duties listed above based upon campus needs. Additional duties may be required.
One year of postsecondary appropriate to the position responsibilities, or equivalent knowledge and skills gained through occupational experience, or an equivalent combination of postsecondary education and occupational experience. Bilingual in English & Spanish preferred.
Requires excellent organizational skills, ability to prioritize and multitask, understanding of computer systems, ability to work with and train a diverse staff, confidentiality, accuracy in work with independent judgment and initiative, and courtesy and tact in dealing with students and staff. Demonstrate proficiency in the use of basic office technology including, but not limited to, Microsoft Office Suite, e-mail and database systems.
Must be able to quickly learn new skills and advanced software applications to become proficient in job and keep up-to-date.
6 to 8 hours: Grasping, performing repetitive movements, sitting, twisting and working indoors
4 to 5 hours: None
1 to 3 hours: Bending, reaching, standing and walking
Less than 1 hour: Balancing, climbing, crawling, driving, kneeling, pulling, pushing, working at heights, working in temperature extremes and working outdoors
Lifting and Carrying:
Less than 10 pounds: 15 or more repetition(s) per hour
10 to 20 pounds: 15 or more repetition(s) per hour
20-50 pounds: Less than 1 repetition per hour
50-100 pounds: Less than 1 repetition per hour
More than 100 pounds with help: Less than 1 repetition per hour
Additional Physical Requirements:
Vision: Adequate with aid to read instructions, labels, documents, computer screens, and differentiate between colors.
Hearing: Adequate with aid to understand oral requests, telephone conversation, and PA systems.
Safety and Training Programs as an Employee:
Required training: Emergency eye wash, emergency procedures, ergonomics (office/workplace) and slips, trips and falls.