IT Technician
- Employer
- The University of Kansas
- Location
- Lawrence, KS
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The Hutchinson Campus consists of 173 acres with fifteen buildings including two multi-story residential student dormitories.
The Hutchinson Campus is home to the Kansas Law Enforcement Training Center (KLETC). A unit of The University of Kansas (KU), KLETC serves as the central agency for all law enforcement training in the State of Kansas. KLETC manages an $8.1 million annual budget, 62 authorized FTE staff (augmented by more than 400 contract/adjunct staff annually), and trains nearly 10,000 students annually in residential, online, and outreach programs. KLETC serves 437 recognized law enforcement and police agencies in Kansas, providing basic training and continuing education programs throughout each fiscal year. Many KLETC basic training and continuing education programs are conducted in a high risk and high liability environment (firearms, use of force, emergency vehicle operations driver training, defense tactics, and search and seizure).
In addition to a competitive salary, KU offers great benefits to employees such as paid vacation, sick leave, ten paid holidays, plus one discretionary day, a retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and State of Kansas discounts offered by various vendors. KU also offers employees education and professional development opportunities.
POSITION OVERVIEW:
Serves under the direction of the IT Technology Manager for the KLETC campus. The IT Technician position is a Tier II level staff resource. Under direct supervision, monitors, troubleshoots and tests IT systems. Provides highly technical skills in the installation, repair and maintenance of all systems in operation and participates in the implementation of new systems and upgrades.
Job Description30% Provides support of KLETC IT technology. Install, setup, and troubleshoot hardware and/or software problems including audio/visual equipment on and off campus.
Coordinates, manages, and maintains inventory of all technology equipment and hardware / software that KLETC IT supports.
20% Maintaining KLETC networks and systems including software, VPNs, switches, and other physical hardware. Installing and configuring network equipment to update or fix hardware or software issues. Monitoring computer systems to improve network performance for computer systems and networks.
20% Provide support for the KLETC server infrastructure. Work closely with the Technology Manager and KU to plan, implement, and manage servers and systems on the KLETC Campus. Responsible to provide high levels of uptime and availability of servers and systems and ensure minimal downtime. Will ensure proper patching and security is implemented to protect network and services.
15% Provides Tier I customer service and software operations support of staff members, guest instructors and contract employees and is the initial port of contact for technical customer support at KLETC. This includes classroom technologies and A/V technologies on the campus.
10% Work closely with KU and outside vendors to ensure maximum availability and uptime for all KLETC technology on the KLETC Campus and remote locations.
5% Supports critical IT infrastructure in the absence of the IT Manager. Other duties as assigned by the supervisor
Required Qualifications
- High school diploma or GED and 4 years of relevant professional experience or an Associate’s degree and 2 years of relevant professional experience or a Bachelor’s degree;
- Minimum three years professional experience in the support of applications, hardware, software, and audio/visual equipment or other similar equipment in an academic or corporate environment;
- Knowledge of networking fundamentals as evidenced in application materials;
- Knowledge of server systems / Hypervisors as evidenced in application materials;
- Excellent communication skills as evidenced by work history and application materials submitted;
- Valid Kansas driver’s license or ability to obtain one within 90 days.
- Completion of a Degree or Certificate program in Technology Support, Desktop Support, Hardware or Software Support or a related discipline from an institution accredited by the Higher Learning Commission;
- In depth understanding of technology systems in the enterprise;
- Experience working with outside technology vendors to troubleshoot hardware & applications issues;
- Experience with Ticket Management Systems (Preferred experience with ServiceNow);
- Four or more years of experience with applications, hardware, software, and audio/visual equipment or other similar equipment;
- Experience and ability to deploy and manage network and AV cabling;
- Three or more years of networking experience in a corporate or educational environment;
- Experience with Aruba Networking and Software Systems (ClearPass, Mobility Master, Airwave, Access Points, Switches);
- Excellent business continuity and disaster recovery methodologies and practice;
- Significant, successful experience in:
- Experience using different Hypervisors, e.g., Hyper-V and VMware.
- Project Management and the implementation of enterprise technology server and systems
- TCP/IP v4 and v6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP
- Microsoft System Centre DPM, SCCM, Defender Console, and Intune.
- Hardware and software troubleshooting - critically analyze a symptom, diagnose a fault, plan, and take appropriate action on equipment including PCs, printers, servers, and networking etc.
2. Resume or curriculum vitae.
3. Contact information for three professional references.
Incomplete applications will not be considered.
Application review begins Friday, March 31, 2023 and will continue until a qualified pool of candidates has been identified. Contact Information to ApplicantsBarbara Harrison
bdharrison@kletc.org
Advertised Salary Range70,000.00 Work ScheduleM-F/8 a.m. to 5 p.m. Application Review Begins31-Mar-2023 Anticipated Start Date08-May-2023
Organization
Working at the University of Kansas
Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.
The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.
The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.
KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.
Diversity, Equity, Inclusion, and Belonging
The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.
We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.
Instruction
KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.
Research
The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.
Service
The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.
International Dimension
KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.
Values
The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.
Our City and State
KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.
Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.
Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.
Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.
Making KU Your Home
Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.
At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert