Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

JOB TITLE

IT Documentation & Training Specialist

JOB DESCRIPTION SUMMARY

Do you love to communicate in several media formats, translating complex information into helpful guides and learning resources? Do you enjoy working with technology in addition to helping and influencing people? If so, our University offers a role where you can showcase the value of your creative communication skills by empowering readers and learners with mission-critical skills that help them make the best use of our technology systems and tools. The Information Technology Services division at Florida Poly is looking for an ambitious and energetic IT Documentation & Training Specialist to join our Solutions Delivery team.

The IT Documentation & Training Specialist is responsible for designing and creating documentation and other knowledge artifacts that assist clients in making optimal use of the University’s IT infrastructure, systems, and tools. These products include knowledge base articles, service catalog articles, and specialized documentation such as content for instruction manuals, content for communication and information campaigns, and content for ITS web pages. A second major responsibility of the Specialist is to design and help deliver training sessions and workshops in support of strategic technology initiatives.

In these activities, the Specialist works closely with service managers, project managers, business analysts, and help desk staff in understanding and fulfilling priority documentation and training needs. The Specialist is a member of the Solutions Delivery Team in ITS, which focuses on delivering IT-enabled solutions to University departments and processes. The Specialist uses writing and training expertise and experience in developing reference and instruction materials to deliver superbly designed content and training that enhances clients’ ability to productively use and understand information systems and tools in their work at the University.

JOB DESCRIPTION

RESPONSIBILITIES:

• Design and produce content including documentation, knowledge base articles, service catalog content, website content, and information campaigns focused on IT products and services.
• Write user-friendly content that meets the needs of a broad audience (employees and students) and yet conforms to ITS standards; this content should include insightful language that enables end-users' success in using IT infrastructure, tools, systems, and other resources provided by our university.
• Develop training materials for university staff in focused areas, leading to wider acceptance/adoption and more productive use of IT tools and services.
• Deliver both face-to-face (including virtual) and on-demand training/instruction materials.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven ability to design and develop learning content in various media formats and face-to-face training, which lead to successful learning retention.
• Ability to understand IT system and tool features, learn how they work, and document them in a crisp, easy-to-follow training guide.
• Strong attention to detail.
• Proven ability to handle multiple projects simultaneously, with the keen ability to prioritize appropriately.

MINIMUM QUALIFICATIONS:

• Associate degree in English, communications, journalism, or a closely related field; two years of technical writing experience or experience in a similar role; or equivalent combination of education and experience.
• Experience in creating and maintaining various types of training (i.e., instructor-led classroom or webinars).

PREFERRED QUALIFICATIONS:

• Bachelor's degree in English, communications, journalism, or a closely related field.
• Three to five years of technical writing experience, preferably in higher education.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• Must possess a valid driver’s license.
• This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.
• This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE:

• This position is a full-time, non-exempt, fixed-term position, and the normal work schedule is Monday – Friday, 8:00 a.m.-5:00 p.m.; however, occasional overtime (weekends and evenings) may be required.
• This position is offered as a full-time (40 hours per week) opportunity; however, candidates who are interested in part-time work are welcome to apply. A work schedule of a least 30 hours per week (.75 FTE) is required to receive benefits.
• Travel between campus locations may be required. This position is eligible for a hybrid work schedule.

TARGET HIRING SALARY: TARGET HIRING SALARY: $24 to $26/hour, commensurate with experience. Click on the following link for a list of complete information about OPS benefits. State OPS Employees Benefits

APPLICATION DEADLINE DATE: The position is open until filled; however, the review of applications will commence immediately.

APPLICATION PROCESS: In addition to completing the online application, all Applicants are required to upload the following as an attachment to the application (preferably in PDF format):

• Cover Letter
• Resume

DIVERSITY STATEMENT:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

FLORIDA POLY BENEFITS INFORMATION

Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and workers compensation.

· Health benefits are administered through People First, on behalf of the State of Florida, as pre-tax insurance plans. People First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility.

· Their Service Center is staffed Monday through Friday, from 8 a.m.–6 p.m. EST, at 1-866-663-4735.

SPECIAL INSTRUCTIONS REGARDING ATTACHMENTS:

Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered.

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

All document(s) must be received on or before the closing date of the job announcements.

  

This position requires a background check, which may include a level II screening as required by the Florida Statute §435.04.