Police Emergency Communications Manager

Police Emergency Communications Manager

Location: University Police
Regular/Temporary: Regular
Job ID: 607084
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.



Special Information

• This position is posted as Police Emergency Communications Manager , which is a working title. The NAU system title for this position is Manager, Police.
• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position may be subject to rotating shifts, unusual work hours and callouts in emergency situations associated with working in a 24/7/365 public safety communications center. Work is confined, in an indoor facility with limited mobility. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities may vary based on the specific tasks assigned to the position.
• Testing processes may include a written exam, an oral board interview, and/or a computer skills assessment. Successful completion of a background check, polygraph, and psychological exam are required. Testing process to last between 30 and 60 days. Unsuccessful candidates may be eligible to re-apply for all future openings.
• Travel between campus locations is a regular part of the position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive, on university business to pass an online defensive driving course and submit their driver's license number for periodic records review. The law affects all faculty, staff and students who drive any university-owned motorized vehicles. For more information on NAU Authorized Driver Policy

Job Description

The Police Emergency Communications Manager is the frontline leader of the NAUPD Emergency Communications Section, overseeing the personnel and technology of the NAUPD Emergency Communications Center. The Emergency Communications Manager will draw upon their experience in public safety to maintain high standards for quality and continually monitor performance, reinforce good performance, correct substandard performance, and execute necessary initial and ongoing training programs. They recognize the members of the Northern Arizona University community as the department's customers and foster a culture within the Emergency Communications Section that strives to provide service that exceeds expectations. The Emergency Communications Manager also recognizes the field of emergency telecommunications is a unique discipline requiring a complementary--yet fundamentally different--skill set from that of first responders and seeks to provide dispatchers with continual education and training to assure that the Emergency Communications Section meets or exceeds industry standards while using the latest methods and approaches for achieving superior public safety outcomes.

Customer Service - 25%

• Provides professional, service-oriented assistance to a variety of customers to include NAU community members, criminal justice agencies, the public at large and NAUPD co-workers.
• Demonstrates a working knowledge and application of the Department's mission, values, and community policing strategies.
• Utilizes the teamwork concept in daily interactions.
• Responds to all requests for information or assistance in a positive, courteous manner, and provides information within the scope of authority and/or refers to the appropriate source.

Collaborative Problem Solving - 25%

• Identifies issues and/or concerns that are affecting the University community with an emphasis on issues within control of communications.
• Works in partnership with the University community, public, criminal justice agencies, and other users to effectively resolve the identified issues and/or concerns.
• Work collaboratively with the community, public, and private organizations, and Department members to resolve issues.

Dispatching and Supervising Dispatchers - 25%

• Supervise, assign, review the work of dispatchers who receive and process emergency and non-emergency calls.
• Operate as a dispatcher when shift coverage is needed.
• Monitor phone and radio traffic to ensure procedural compliance.
• Review case information entered into the computer system.
• Assess employees' compliance with procedure.
• Assist in development of employee skills and abilities by providing constructive criticism, recognition, and corrective action when necessary.
• Conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.
• Provide both verbal and written feedback involving the discipline process.
• Initiates commendations where appropriate.

Hire and Train Emergency Communcation Personnel - 10%

• Administer the NAU and NAUPD hiring and background process for new dispatchers.
• Supervise Communications Training Officer (CTO) program for new dispatch center personnel.
• Conduct ongoing trainings and exercises with employees to maintain and demonstrate proficiency on requisite skills.
• Review data which outlines center and employee performance; adjust schedules as necessary to achieve performance goals.
• Stay current with national/standardized best practices through professional association memberships and professional development opportunities.

Compliance and Reporting - 10%

• Assures compliance of the Emergency Communications Center with CJIS-related policies and procedures.
• Prepare and complete analytical and statistical reports and memos as required for CJIS, CLERY and CALEA/ALEAP compliance and reporting purposes.

Other - 5%

• Other duties as assigned

Minimum Qualifications

• Bachelors degree in Business Administration, Public Administration, Criminal Justice, Management Information Systems (MIS) or a related field emphasizing written and oral communication; AND
• 4 years of increasingly responsible experience as a public safety (Police, Fire, EMS, etc.) dispatcher that includes at least one year of formal supervisory experience in public safety (Police, Fire, EMS, etc.): OR
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
• Current Level “A” ACJIS Terminal Operator certification (or equivalent) or ability to renew within six months if previously held.

Preferred Qualifications

• Dispatcher experience that includes multiple years of formal supervisory experience in public safety (Police, Fire, EMS, etc.).
• Completion of a supervisory training course and/or Certified Public Manager.
• Experience in a college or university public safety setting.

Knowledge, Skills, & Abilities

• Administrative skills, including data analysis and accurate reporting of data and information in an unbiased manner; and the ability to analyze situations objectively and determine proper courses of action to be taken.
• Knowledge of research techniques, statistical gathering and analysis; the ability to gather, organize, evaluate, and analyze data; and the ability to prepare reports, proposals, plans and recommendations.
• Knowledge of operations, services, and activities of an emergency communications or dispatch program
• Skilled in the effective operation of modern office and computer equipment and various software packages, including but not limited to Word, Excel, Power Point, Outlook and NCIC and ACJIS related programs and equipment.
• Skilled in effective communication techniques, both orally and in writing to include basic report writing.
• Skilled in establishing a rapport and eliciting cooperation from co-workers and the public and the ability to establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.
• Skilled in performing effectively in interpersonal situations and execution of managerial responsibilities.
• Ability to plan, assign, instruct, and direct the work of other employees engaged in carrying out the goals and objectives of the Department and/or assigned functions, as it pertains to accreditation.
• Ability to learn the function, policies, and services of both the police department and the university.
• Ability to apply principles of supervision, a dispatcher training program and performance evaluation.
• Ability to manage multiple projects at one time, skilled in effective time management and resource utilization, and able to adapt quickly to changing situations that may adversely affect previous plans, schedules, and routines.
• Ability to utilize independent judgment and make sound decisions, and the ability to work independently in the absence of specific instructions or supervision.
• Ability to organize information that is collected from multiple sources so that it can be easily accessed when needed for audits and other inquiries into NAU PD procedures.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $72,445. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

April 27, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, [email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.



To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=607084&PostingSeq=1







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